SecureSafe is an online service that helps you safely store your important passwords, documents, and personal data all in one place. They offer different subscription plans so you can choose the best option for your needs, whether you want to keep everything private or share some information with loved ones. If you're seeing a bill from them, it’s likely for the secure storage service you're using to keep your details safe and organized.
Cancelling a SecureSafe subscription is relatively straightforward but involves navigating through their online system, which may require locating the cancellation option. Some users might find this process slightly challenging due to account verification steps.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a SecureSafe subscription.
How to Cancel SecureSafe: Step by Step
If you purchased through securesafe.com:
Visit the SecureSafe website at securesafe.com.
Log in to your account using your email and password.
Navigate to the Account Settings section.
Click on Subscription Management in the menu.
Select the subscription you wish to cancel.
Click on the Cancel Subscription button.
Follow the prompts to confirm your cancellation.
Check for a cancellation confirmation email to ensure your subscription is successfully canceled.
If you purchased through Apple:
Open the Settings app on your iOS device.
Tap on your name at the top to access your Apple ID settings.
Select Subscriptions.
Find and tap on the SecureSafe subscription.
Tap Cancel Subscription and confirm your action.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the profile icon in the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find the SecureSafe subscription and tap on it.
Tap Cancel subscription and follow the on-screen instructions.
If you purchased through PayPal:
Log in to your PayPal account at paypal.com.
Click on the gear icon to access settings.
Go to the Payments tab.
Click on Manage automatic payments.
Select SecureSafe from the list of merchants.
Click on Cancel to stop future payments.
Confirm the cancellation when prompted.
How to Contact SecureSafe
If you need assistance, here's how you can get in touch with SecureSafe's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a SecureSafe Refund
Document Everything: Keep a record of all communications regarding your cancellation, including dates, times, and names of representatives.
Call Instead of Email: Users have had more success resolving issues over the phone rather than through email communication.
Be Polite but Firm: Approach the conversation with a calm demeanor, but clearly state your intention to cancel.
Ask for a Supervisor: If the initial representative cannot assist you, request to escalate your call to a supervisor.
Use Cancellation Triggers: Mention dissatisfaction with the service or a specific issue that prompted your decision to cancel.
Timing Matters: Call during off-peak hours (mid-morning or mid-afternoon on weekdays) to reduce wait times and increase focus.
Look for Hidden Fees: Ask if there are any fees associated with cancellation as users have found success negotiating these away.
Check for Free Trials: If you’re still in a trial period, emphasize that you don’t wish to continue once it ends.
Use Social Media: Publicly reach out via Twitter or Facebook to get a quick response from customer support.
Request Confirmation: Always ask for a confirmation email or number to ensure that your cancellation is processed.
Why Do People Request Refunds from SecureSafe
High subscription costs compared to alternatives.
Lack of usage or infrequent need for the service.
Change in financial situation leading to reduced expenses.
Technical difficulties or issues with the platform.
Privacy concerns regarding data security.
Poor customer service or support experiences.
Feature limitations not meeting personal needs.
Transition to another service that offers better features.
Confusion over billing or unexpected charges.
Temporary need for the service, leading to cancellation.
Incompatibility with other tools or services being used.
SecureSafe Refund Script
Script
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Dear SecureSafe, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
SecureSafe Refund Policy
SecureSafe allows members to cancel their subscription at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and no refunds are provided for unused services. Users should ensure they cancel before the next billing date to avoid being charged.
The Easiest Way to Get a SecureSafe Refund
If you're frustrated trying to cancel your subscription, membership, or bill from SecureSafe—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious that SecureSafe may employ tactics like requiring you to navigate through multiple pages to cancel or presenting limited-time offers that discourage immediate cancellation. While you can typically cancel your subscription, check for any potential early-cancellation fees or terms that may lock you in for a specific period. Always review the cancellation policy in detail to avoid any unwanted charges.
High subscription costs compared to alternatives.
Lack of usage or infrequent need for the service.
Change in financial situation leading to reduced expenses.
Technical difficulties or issues with the platform.
Privacy concerns regarding data security.
Poor customer service or support experiences.
Feature limitations not meeting personal needs.
Transition to another service that offers better features.
Confusion over billing or unexpected charges.
Temporary need for the service, leading to cancellation.
Incompatibility with other tools or services being used.
Account email address associated with the subscription
Password for account verification
Account number or reference ID
Reason for cancellation
Date of subscription purchase
Payment method originally used
Confirmation of cancellation request (to be requested)
Any promotional codes used during sign-up
Contact information for customer support
Specific features that are being canceled (if applicable)
Before cancelling your SecureSafe subscription, be aware that you'll lose access to all stored documents, files, and passwords, which could affect your ability to retrieve critical information. Additionally, any backup or sharing settings you've configured will no longer be available, meaning you'll need to find alternative ways to manage your data. It's also important to check if you have any remaining billing cycles or potential refunds before proceeding with cancellation.
SecureSafe allows members to cancel their subscription at any time through their account settings. Cancellations take effect at the end of the current billing cycle, and no refunds are provided for unused services. Users should ensure they cancel before the next billing date to avoid being charged.
To cancel your subscription with SecureSafe, you will need your password for verification. If you've forgotten it, you can easily reset your password by visiting [this link](https://securesafe.com/reset-password). Having your password ensures the security of your account during the cancellation process.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your SecureSafe subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your SecureSafe account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel SecureSafe online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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