The Ultimate Step by Step Guide to Cancelling a Shipsta Subscription or Membership (shipsta.com)
By
Bella K.
|
Published
September 28, 2025
|
Updated
September 29, 2025
Shipsta is a handy platform that helps you manage shipping and logistics all in one place. They offer subscription services that let you easily track and organize your shipments, making it simple to send and receive packages. If you see a bill from Shipsta, it’s likely for these convenient shipping services that save you time and hassle, keeping your deliveries on track!
Cancelling a subscription to Shipsta involves navigating their website and may require contacting customer service, which can be cumbersome. Users report varying experiences with response times and clarity in instructions.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Shipsta subscription.
How to Cancel Shipsta: Step by Step
If you purchased through shipsta.com:
Visit the Shipsta website at shipsta.com.
Log in to your account by clicking on the Login button at the top right corner.
Once logged in, navigate to the Account Settings section.
Click on Subscriptions from the menu.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button next to the relevant subscription.
Follow any on-screen prompts to confirm the cancellation.
You will receive a confirmation email regarding the cancellation.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Profile Icon in the top right corner.
Select Payments & Subscriptions.
Tap on Subscriptions.
Choose the Shipsta subscription you want to cancel.
Tap on Cancel Subscription.
Follow any additional on-screen instructions to confirm your cancellation.
If you purchased through Apple:
Open the Settings app on your device.
Tap on your name at the top of the screen.
Select Subscriptions.
Find and tap on the Shipsta subscription you wish to cancel.
Tap on Cancel Subscription.
Confirm the cancellation by following the on-screen prompts.
If you purchased through PayPal:
Log in to your PayPal account.
Click on Settings (the gear icon).
Select Payments from the menu.
Click on Manage pre-approved payments.
Find the Shipsta entry and click on it.
Select Cancel to end the subscription.
Confirm the cancellation when prompted.
How to Contact Shipsta
If you need assistance, here's how you can get in touch with Shipsta's support team.
Document everything: Keep records of all communication with Shipsta, including dates, times, and representatives' names.
Contact customer support strategically: Use live chat or phone rather than email for immediate attention.
Be polite but firm: Start the conversation with a friendly tone, but clearly state your intention to cancel.
Reference terms: Mention any clauses in the terms of service regarding cancellations to strengthen your position.
Escalate if necessary: If the first representative is unhelpful, politely ask to speak to a supervisor or manager.
Timing matters: Call early in the morning or late in the evening when wait times are shorter.
Use social media: If you're having trouble, post on Shipsta’s social media pages for faster resolution.
Leverage the "hard sell": If they try to offer discounts, reiterate that you have made a final decision to cancel.
Check your bank: Monitor your account for any unauthorized charges post-cancellation.
Follow up: After your cancellation request, send a follow-up email to confirm the cancellation and keep an eye on your billing statement.
Why Do People Request Refunds from Shipsta
High costs - Membership fees are becoming too expensive.
Lack of use - Not utilizing the services often enough to justify the expense.
Service dissatisfaction - Experienced issues with customer service or shipping delays.
Better alternatives - Found a more competitive service or subscription.
Unclear value - Uncertain about the benefits or savings provided.
Change in needs - Lifestyle changes that no longer require the service.
Billing errors - Encountered problems with billing accuracy or unauthorized charges.
Limited features - Feeling that the service does not offer enough options.
Complicated cancellation process - Difficulty or confusion in attempting to cancel.
Contract terms - Unfavorable terms or conditions that are surprising.
Shipsta Refund Script
Script
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Dear Shipsta, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Shipsta Refund Policy
Shipsta allows members to cancel their subscription at any time through their account settings. Upon cancellation, users will continue to have access to their membership benefits until the end of the current billing cycle, after which no further charges will apply.
The Easiest Way to Get a Shipsta Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Shipsta—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when considering a cancellation with Shipsta, as they might have terms that require advance notice or impose early-cancellation fees. Carefully review their cancellation policy, as there may be hidden locks or minimum commitment periods that could trap you in the subscription longer than expected. Always check for any potential billing cycle overlaps that might complicate your cancellation.
High costs - Membership fees are becoming too expensive.
Lack of use - Not utilizing the services often enough to justify the expense.
Service dissatisfaction - Experienced issues with customer service or shipping delays.
Better alternatives - Found a more competitive service or subscription.
Unclear value - Uncertain about the benefits or savings provided.
Change in needs - Lifestyle changes that no longer require the service.
Billing errors - Encountered problems with billing accuracy or unauthorized charges.
Limited features - Feeling that the service does not offer enough options.
Complicated cancellation process - Difficulty or confusion in attempting to cancel.
Contract terms - Unfavorable terms or conditions that are surprising.
Account Number
Email Address associated with the account
Subscription Type (e.g., monthly, yearly)
Billing Information (credit card details)
Reason for Cancellation
Confirmation of Identity (password or security question)
Previous Order Information (if applicable)
Date of Subscription Start
Customer Support Contact (phone number or email)
Before cancelling your Shipsta subscription, be aware that you will lose access to features such as real-time tracking, shipment analytics, and customer support services. Additionally, consider any ongoing discounts or benefits that might not be available to non-members. Check your billing cycle, as some plans may have cancellation fees or may require notice before the next billing date. Lastly, remember that reactivating your account may not restore any promotional offers or the same level of service.
Shipsta allows members to cancel their subscription at any time through their account settings. Upon cancellation, users will continue to have access to their membership benefits until the end of the current billing cycle, after which no further charges will apply.
To cancel your subscription on Shipsta (shipsta.com), you will need your password for verification purposes. If you've forgotten it, you can easily reset your password by visiting [this link](https://shipsta.com/reset-password). Having your password ensures a secure and smooth cancellation process.
The cancellation process typically takes about 30 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Shipsta subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Shipsta account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Shipsta online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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