SimplePractice is a service that helps therapists and other health professionals manage their practices easily by offering online tools for scheduling, notes, telehealth, and billing. They have subscription plans starting at $49/month, with features like appointment reminders, online booking, and insurance billing integrated. You might see a charge from them if you or your provider uses their platform to handle appointments or insurance claims. They have a 30-day free trial, and after that, they bill you monthly based on the plan you choose.
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The cancellation process on SimplePractice is straightforward, involving a few steps in the user settings with clear instructions and confirmation prompts, making it relatively easy for consumers to complete.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a SimplePractice subscription.
How to Cancel SimplePractice: Step by Step
If you purchased through SimplePractice website:
- Navigate to Settings > Practice > Plan info.
- Click Cancel account.
- Check the box next to your cancellation reason(s) and add any additional comments.
- Click Next.
- Export your data before deleting your account:
- Click Export Your Data.
- The status will be set to Processing while the export is generated.
- Choose Click here to download when the export is generated.
- Locate the file on your computer and enter the password to open it.
- Check that the data has been exported correctly.
- To continue the cancellation process:
- Read and acknowledge all statements on the next page.
- Type "Delete My Account and Data" in the field.
- Click Delete My Account to permanently delete your SimplePractice account and all associated data.
- You can click Please do not delete my account during any step to go back and stop the cancellation process.
If you need assistance, here's how you can get in touch with SimplePractice's support team.
Email
The email is not available.
Tips and Tricks for Getting a SimplePractice Refund
- Document your cancellation attempts through multiple channels (email, chat, phone) to build a timeline of your efforts.
- Use clear, firm, and professional language emphasizing your right to cancel and requesting confirmation of cancellation.
- Escalate by contacting support repeatedly, trying different modes such as chat, email, and phone to get a human agent.
- Time your cancellation near billing cycle ends to avoid additional charges and request pro-rated refunds if charged post cancellation attempt.
- Reference billing errors or unauthorized charges if they fail to acknowledge your cancellation to strengthen your case.
- Leverage social proof and public forums like Reddit posts or BBB complaints when escalating internally to highlight common user issues.
- Be persistent and patient, as some users report delays or resistance in processing cancellations.
- Download or export your data manual and early since automated export might not cover all data and delays might occur.
Why Do People Request Refunds from SimplePractice
- Charged after attempting to cancel subscriptions and refusal to refund.
- Continued charges for months after requesting cancellation.
- Poor and unhelpful customer service, including difficulty reaching a live person.
- Double billing due to multiple accounts and refusal to refund.
- Unexpected charges with no explanation or refund when accounts were terminated.
- Complicated or ignored cancellation process.
- Dissatisfaction with software issues combined with poor customer support.
- Scams or "cunning and sneaky" billing practices reported, with no refund policy.
- No clear communication or support when resolving billing or subscription issues.
SimplePractice Refund Script
Script
Copy
Dear SimplePractice, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
SimplePractice Refund Policy
SimplePractice requires users to cancel their subscription or account themselves via the Settings menu due to security policies. They do not offer refunds for any amounts previously paid, and users remain responsible for any incurred charges at cancellation. Additionally, once an account is deleted, all client data is irretrievably lost, so users must export data beforehand if needed. Users can cancel at any time, but charges already incurred are non-refundable.
The Easiest Way to Get a SimplePractice Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SimplePractice—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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