The Ultimate Step by Step Guide to Cancelling a SimplePractice Subscription or Membership (simplepractice.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
SimplePractice is a service that helps therapists and other health professionals manage their practices easily by offering online tools for scheduling, notes, telehealth, and billing. They have subscription plans starting at $49/month, with features like appointment reminders, online booking, and insurance billing integrated. You might see a charge from them if you or your provider uses their platform to handle appointments or insurance claims. They have a 30-day free trial, and after that, they bill you monthly based on the plan you choose.
The cancellation process on SimplePractice is straightforward, involving a few steps in the user settings with clear instructions and confirmation prompts, making it relatively easy for consumers to complete.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a SimplePractice subscription.
How to Cancel SimplePractice: Step by Step
If you purchased through SimplePractice website:
Navigate to Settings > Practice > Plan info.
ClickCancel account.
Check the box next to your cancellation reason(s) and add any additional comments.
ClickNext.
Export your data before deleting your account:
ClickExport Your Data.
The status will be set to Processing while the export is generated.
ChooseClick here to download when the export is generated.
Locate the file on your computer and enter the password to open it.
Check that the data has been exported correctly.
To continue the cancellation process:
Read and acknowledge all statements on the next page.
Type "Delete My Account and Data" in the field.
ClickDelete My Account to permanently delete your SimplePractice account and all associated data.
You can click Please do not delete my account during any step to go back and stop the cancellation process.
How to Contact SimplePractice
If you need assistance, here's how you can get in touch with SimplePractice's support team.
Tips and Tricks for Getting a SimplePractice Refund
Document your cancellation attempts through multiple channels (email, chat, phone) to build a timeline of your efforts.
Use clear, firm, and professional language emphasizing your right to cancel and requesting confirmation of cancellation.
Escalate by contacting support repeatedly, trying different modes such as chat, email, and phone to get a human agent.
Time your cancellation near billing cycle ends to avoid additional charges and request pro-rated refunds if charged post cancellation attempt.
Reference billing errors or unauthorized charges if they fail to acknowledge your cancellation to strengthen your case.
Leverage social proof and public forums like Reddit posts or BBB complaints when escalating internally to highlight common user issues.
Be persistent and patient, as some users report delays or resistance in processing cancellations.
Download or export your data manual and early since automated export might not cover all data and delays might occur.
Why Do People Request Refunds from SimplePractice
Charged after attempting to cancel subscriptions and refusal to refund.
Continued charges for months after requesting cancellation.
Poor and unhelpful customer service, including difficulty reaching a live person.
Double billing due to multiple accounts and refusal to refund.
Unexpected charges with no explanation or refund when accounts were terminated.
Complicated or ignored cancellation process.
Dissatisfaction with software issues combined with poor customer support.
Scams or "cunning and sneaky" billing practices reported, with no refund policy.
No clear communication or support when resolving billing or subscription issues.
SimplePractice Refund Script
Script
Copy
Dear SimplePractice, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
SimplePractice Refund Policy
SimplePractice requires users to cancel their subscription or account themselves via the Settings menu due to security policies. They do not offer refunds for any amounts previously paid, and users remain responsible for any incurred charges at cancellation. Additionally, once an account is deleted, all client data is irretrievably lost, so users must export data beforehand if needed. Users can cancel at any time, but charges already incurred are non-refundable.
The Easiest Way to Get a SimplePractice Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from SimplePractice—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
SimplePractice allows you to cancel your subscription at any time without lock-ins or early cancellation fees. However, be aware that they have a strict no-refund policy, so charges already paid are non-refundable, and you remain responsible for any incurred charges even after cancellation. Also, cancellation must be done by you directly through your account settings, and once canceled, you lose access to your data unless you export it beforehand.
Charged after attempting to cancel subscriptions and refusal to refund.
Continued charges for months after requesting cancellation.
Poor and unhelpful customer service, including difficulty reaching a live person.
Double billing due to multiple accounts and refusal to refund.
Unexpected charges with no explanation or refund when accounts were terminated.
Complicated or ignored cancellation process.
Dissatisfaction with software issues combined with poor customer support.
Scams or "cunning and sneaky" billing practices reported, with no refund policy.
No clear communication or support when resolving billing or subscription issues.
Access to your SimplePractice account (login credentials)
Navigation to Settings > Practice > Plan info
Selection of cancellation reason(s) (check the appropriate box)
Optional comments explaining your cancellation
Acknowledgment of confirmation statements (required for cancellation)
Typing the exact phrase: Delete My Account and Data
Desire to export your data (optional, but recommended before cancellation)
Before cancelling your SimplePractice subscription, it is important to know that the platform does not offer an option to put your account on hold. If you want to keep storing client records, consider downgrading to the Starter plan instead. You must cancel your account yourself through Settings > Practice > Plan info > Cancel account. Before deleting your account, it is strongly recommended to export and securely save your data because once deleted, client information and other data cannot be retrieved. Reports, subscription invoices, and payment information can be exported separately before cancellation. Cancelling will permanently delete your account and all associated data, so be cautious and ensure you export what you need beforehand.
SimplePractice requires users to cancel their subscription or account themselves via the Settings menu due to security policies. They do not offer refunds for any amounts previously paid, and users remain responsible for any incurred charges at cancellation. Additionally, once an account is deleted, all client data is irretrievably lost, so users must export data beforehand if needed. Users can cancel at any time, but charges already incurred are non-refundable.
To cancel your SimplePractice subscription, you do not explicitly need your account password as you must cancel it yourself through the account settings by navigating to Settings > Practice > Plan info and then following the cancellation steps. However, if you have trouble signing in to initiate cancellation, you will need to reset your password. You can reset your password by going to the SimplePractice sign-in page and clicking "Forgot password?" or directly via this reset page: https://www.simplepractice.com/signin where you enter your email and receive a reset link to change your password and regain access to your account.
We've actually written a step by step guide on how to get a refund from SimplePractice. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your SimplePractice subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your SimplePractice account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel SimplePractice online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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