Sonos is a company that makes awesome wireless speakers and sound systems to enhance your music experience at home. They offer a subscription service for music streaming, which might show up as a bill if you use their connected services. With Sonos, you can easily play music throughout your house, control it all from your phone, and enjoy high-quality sound anytime!
Cancelling a Sonos subscription is relatively straightforward, typically requiring users to navigate their account settings. However, some users may find the process slightly confusing if they are not familiar with the platform's layout.
Estimated Time
On average, it takes 15 minutes0015 minutes to cancel a Sonos subscription.
How to Cancel Sonos: Step by Step
If you purchased through Facebook Marketplace:
Log in to your Facebook account.
Go to Marketplace by clicking on the icon.
Click on Your Account or Purchases.
Find the purchase related to the Sonos Amps subscription.
Click on the item to view details.
Look for the Manage Subscription option or button.
Select Cancel Subscription.
Confirm the cancellation when prompted.
If you purchased through the Sonos Website:
Visit the Sonos website and log in to your account.
Navigate to the Account Settings page.
Select Subscriptions from the menu.
Locate the active subscription to cancel.
Click on Cancel Subscription.
Follow the confirmation prompts to finalize cancellation.
If you purchased through Apple (App Store):
Open the Settings app on your iPhone or iPad.
Tap on your Name at the top.
Select Subscriptions.
Find and tap on the Sonos subscription.
Choose Cancel Subscription.
Confirm cancellation in the pop-up window.
If you purchased through Google Play:
Open the Google Play Store app.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Locate the Sonos subscription in the list.
Tap on the subscription and select Cancel Subscription.
Confirm cancellation when prompted.
How to Contact Sonos
If you need assistance, here's how you can get in touch with Sonos's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Sonos Refund
Be Direct: When contacting support, clearly state you want to cancel, to avoid unnecessary upselling.
Use Chat or Email: Prioritize live chat or email for a written record; phone calls can lead to long holds and pushy reps.
Do It Early: Cancel early in the month to avoid any billing confusion or unexpected charges.
Follow Up: After cancellation, confirm via email to ensure they’ve processed it correctly.
Escalate If Necessary: If the initial rep isn’t helpful, politely ask to speak with a supervisor for quicker resolution.
State Financial Hardship: Mentioning financial difficulties can sometimes prompt a no-questions-asked cancellation.
Utilize the 'Trial' Card: If you’re in a trial period, remind them of this to simplify your cancellation process.
Be Patient: Allow for some time in case processing delays occur; check your account a few days after cancellation.
Check for Hidden Fees: Ask about any potential fees associated with cancellation to avoid surprise charges.
Cite Policies: Reference their own policies if they push back on your cancellation request.
Why Do People Request Refunds from Sonos
High costs associated with monthly subscriptions.
Lack of customization options for personal preferences.
Poor customer service experiences.
Issues with device compatibility or integration.
Desire for better alternatives on the market.
Limited availability of content or features.
Changes in financial circumstances.
Moving away from the service area.
Not using the service enough to justify the cost.
Frequent technical issues or malfunctions.
Sonos Refund Script
Script
Copy
Dear Sonos, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Sonos Refund Policy
Sonos does not have a traditional membership or subscription service; instead, products are purchased outright. For any ongoing services, such as music subscriptions that may be linked to Sonos, users must cancel each individual service through the respective provider's platform, following their specific cancellation policies.
The Easiest Way to Get a Sonos Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Sonos—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious when considering cancellation, as Sonos may employ tactics like requiring a notice period or enforcing terms that inhibit immediate cancellation. Watch for any potential early-cancellation fees or clauses that lock you into a subscription, as these can lead to unexpected charges or complications if you decide to opt out. Always read the fine print to ensure you're fully aware of any commitments before signing up.
High costs associated with monthly subscriptions.
Lack of customization options for personal preferences.
Poor customer service experiences.
Issues with device compatibility or integration.
Desire for better alternatives on the market.
Limited availability of content or features.
Changes in financial circumstances.
Moving away from the service area.
Not using the service enough to justify the cost.
Frequent technical issues or malfunctions.
Account credentials: Username and password for the Sonos account.
Subscription type: Details about the specific subscription or service being canceled.
Billing information: Credit card details or payment method associated with the account.
Active services: List of services or products currently subscribed to.
Cancellation policy: Understanding of the terms regarding cancellation.
Contact information: Customer service number or support email for Sonos.
Confirmation email: Any reference to previous cancellation confirmations if applicable.
Account number: Unique identifier for the Sonos account, if available.
Reason for cancellation: Possible reasons for canceling (feedback may be requested).
Timeframe: Knowledge of when the cancellation will take effect.
Before you cancel your Sonos subscription, be aware that you will lose access to any premium music streaming services linked to your Sonos account, which may include curated playlists and offline listening options. If you have any multi-room audio setups, cancelling could also affect your ability to control and group your Sonos speakers easily. Additionally, look into the terms of service for any remaining credits or offers that may be applied to your account upon cancellation, as you won't want to miss out on any benefits.
Sonos does not have a traditional membership or subscription service; instead, products are purchased outright. For any ongoing services, such as music subscriptions that may be linked to Sonos, users must cancel each individual service through the respective provider's platform, following their specific cancellation policies.
To cancel your Sonos subscription, you will need your password. Unfortunately, their support options do not allow you to cancel without it. If you've forgotten your password, you can reset it by visiting [this link](https://www.sonos.com/support/reset-password). Once you reset your password, you'll be able to proceed with the cancellation.
The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Sonos subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Sonos account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Sonos online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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