Steps App is a handy tool that helps you track your steps and stay active. It offers fun features like goal setting, fitness challenges, and even a way to earn rewards for your progress. If you subscribe, you'll get access to premium features that make your experience even better, which is why you might see a billing charge. It's a great way to stay motivated and make walking more enjoyable!
Cancelling a subscription with Steps App typically involves navigating through their app or website, which can sometimes be confusing for users. Additionally, depending on the payment method, there may be further steps required to confirm the cancellation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Steps App subscription.
How to Cancel Steps App: Step by Step
If you purchased through stepsapp.com:
Go to stepsapp.com and log into your account.
Navigate to the Account Settings section.
Select Subscriptions from the menu.
Find the subscription you wish to cancel.
Click on Cancel Subscription.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email once your subscription is successfully cancelled.
If you purchased through Apple (iTunes or App Store):
Open the Settings app on your device.
Tap on your Apple ID at the top of the screen.
Select Subscriptions.
Locate the Steps App subscription in the list.
Tap on the subscription to view details.
Choose Cancel Subscription.
Confirm your cancellation by following the on-screen instructions.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu (three horizontal lines) in the upper-left corner.
Select Subscriptions.
Find the Steps App subscription in the list.
Tap on the subscription.
Click Cancel Subscription.
Follow the prompts to confirm your cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Profile (gear icon) in the upper-right corner.
Select Payments from the menu.
Click on Manage Automatic Payments.
Locate the Steps App subscription in the list of automatic payments.
Click on it to view details.
Select Cancel to stop the subscription.
Confirm the cancellation as prompted.
How to Contact Steps App
If you need assistance, here's how you can get in touch with Steps App's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a Steps App Refund
Document Everything: Keep records of your cancellation requests and any responses.
Choose the Right Timing: Attempt cancellations right before the billing cycle to avoid further charges.
Use Official Channels: Start by trying to cancel through their website or app to minimize hassle.
Phone Call Strategy: If online cancellation fails, call customer service; prepare a script to state clearly that you wish to cancel.
Be Polite but Firm: Start the conversation in a friendly tone, but stick to your request for cancellation.
Ask for Confirmation: Request immediate confirmation of the cancellation, ideally via email.
Escalate if Necessary: If your request is not honored, politely ask to speak to a supervisor or manager.
Use Social Media: Consider posting your issue on platforms like Twitter or Facebook for quicker responses.
Inquire About Fees: If there are cancellation fees, ask them to waive it; mentioning that you've been a loyal customer can help.
Check for Additional Methods: Look for any hidden cancellation methods mentioned in user forums or threads.
Stay Calm: Keep your cool during the process; being overly frustrated can lead to complications.
Prepare for Retention Offers: Be ready for counter-offers or retention tactics; if you want to cancel regardless, stay resolute.
Follow Up: If you don’t see immediate action, follow up a few days later to ensure your cancellation has been processed.
Why Do People Request Refunds from Steps App
Cost is too high
Not using the app frequently enough
Lack of new features or updates
Difficulty with navigation or usability
Failed technical support or customer service
Issues with data privacy or security
Not achieving fitness goals as expected
Finding better alternatives available
Changes in personal financial situation
Subscription auto-renewal concerns
Lack of community engagement or support
Not compatible with other devices
Infrequent updates or improvements
Time constraints or busy lifestyle
Steps App Refund Script
Script
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Dear Steps App, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Steps App Refund Policy
Steps App allows members to cancel their subscription at any time through the account settings. Cancellations will take effect at the end of the current billing cycle, and users will retain access to all features until that time. No refunds are provided for any unused portion of the subscription.
The Easiest Way to Get a Steps App Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Steps App—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious when trying to cancel your Steps App subscription, as they may implement tactics like requiring you to navigate through multiple screens or provide a reason for cancellation to discourage you. Additionally, always check for any terms related to lock-in periods or early cancellation fees that could complicate or delay your ability to terminate your subscription. It’s essential to read the fine print to avoid unexpected charges.
Cost is too high
Not using the app frequently enough
Lack of new features or updates
Difficulty with navigation or usability
Failed technical support or customer service
Issues with data privacy or security
Not achieving fitness goals as expected
Finding better alternatives available
Changes in personal financial situation
Subscription auto-renewal concerns
Lack of community engagement or support
Not compatible with other devices
Infrequent updates or improvements
Time constraints or busy lifestyle
Email address associated with the account
Subscription type (monthly, yearly, etc.)
Account username or ID
Last payment date
Payment method used (credit card, PayPal, etc.)
Reason for cancellation
Confirmation or reference number from previous transactions
Access to cancellation link or settings within the app
Customer support contact information if needed
Before cancelling your Steps App subscription, be aware that you will lose access to premium features such as detailed workout analytics, personalized training plans, and the ability to connect with friends for challenges. Additionally, any progress or saved data might not be retrievable once your account is deactivated. It’s also worth noting that if you’re on a trial period, cancelling before the trial ends may prevent any charges, but you’ll forfeit access immediately. Make sure to check any billing cycles to avoid unforeseen charges.
Steps App allows members to cancel their subscription at any time through the account settings. Cancellations will take effect at the end of the current billing cycle, and users will retain access to all features until that time. No refunds are provided for any unused portion of the subscription.
To cancel your subscription on Steps App, you will need to enter your password for verification. If you've forgotten your password, you can reset it by visiting [this link](https://stepsapp.com/reset-password). Please make sure you have access to your account to complete the cancellation process.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Steps App subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Steps App account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Steps App online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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