Super+ is a membership service that helps you save money, especially on hotel bookings, and offers features like cash advances and earning credits for travel. The membership costs $15 per month (though this may change) and is billed automatically to your linked payment method. You can cancel anytime, but payments are non-refundable and your benefits end immediately upon cancellation. Members earn Super+ Credits on hotel bookings that can be used for future travel purchases.
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The cancellation process for a Super+ subscription involves simply calling a customer support number, which is straightforward and quick. There are no complex procedures or multiple steps required, making it relatively easy to cancel.
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How to Cancel Super+: Step by Step
If you purchased through Super.com:
- Log in to your account on the Super.com website.
- Navigate to My Account.
- Select Cancel my membership for California or New York residents.
- If not a resident of those states, contact Customer Support:
- Ensure to cancel at least three (3) business days before your billing date to avoid charges.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your name at the top, then select Subscriptions.
- Find Super+ in your list of subscriptions.
- Tap Cancel Subscription at the bottom of the screen.
- Confirm your cancellation.
If you purchased through Google Play:
- Open the Google Play Store on your device.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Locate Super+ and tap on it.
- Select Cancel subscription and confirm.
Tips & Tricks for Canceling Super+
- Closely monitor credit card statements to detect any unexpected Super+ charges early.
- Cancellation is possible via the Super.com website: Log in, go to Membership Details, then Manage Membership to cancel.
- If using the app, navigate through Account Details > Super+ Membership Details > Manage Membership to cancel.
- Phone cancellation is also an option; call 1 (844) 461-2577 which some users have found effective.
- Be persistent and clear when calling customer service; some users received immediate refund approval after explaining the situation.
- Watch out for fine print during booking as the recurring $15/month Super+ membership can be hidden and easy to overlook.
- Request a refund review politely even if the charges are generally non-refundable; some users have won exceptions.
- Act quickly upon noticing charges; early cancellation and refund requests have better success.
- Use specific, firm language such as “cancel membership immediately” and “stop all future billing” when communicating.
- Document your communication with support representatives in case you need to escalate or dispute later.
- Escalate to supervisors if initial support doesn’t resolve the issue.
Super+ Customer Service Info
If you need assistance, here's how you can get in touch with Super+'s support team.
Cancel Super+ Script
Script
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Dear Super+ Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription. Due to personal circumstances, I am unable to continue my membership at this time.
I appreciate the services provided and would like to thank you for the support during my subscription period. Please confirm that my subscription has been canceled and let me know if you require any further information from my end.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Super+ membership can be canceled anytime via Customer Support, the website, or the app, but cancellations must be made at least three business days before the billing date to avoid charges for the next cycle. Payments are non-refundable and non-transferable, and all benefits end immediately upon cancellation. Memberships renew automatically and fees are charged to the linked payment method unless canceled properly in advance.
To cancel your Super+ subscription, you typically need to access your account through the Super.com app or website. You can cancel your membership by going to the app's 'More' section, then 'Personal details,' and selecting 'Manage membership' to find the cancellation option. If you prefer, you can also cancel by calling their customer support at 1 (844) 461-2577. Password access is generally required to log into your account to manage your subscription, but the phone option may not require it. If you need to reset your password, you can do so at this URL: https://app.super.so/reset-password.
- Unauthorized or non-consensual enrollment in Super+ membership resulting in unexpected charges.
- Recurring unauthorized charges on credit/debit cards causing frustration and dispute.
- Difficulty in canceling the membership through the app or website, leading to incomplete or delayed cancellations.
- Misleading or deceptive advertisements about the benefits or costs of Super+ membership.
- Lack of clear disclosure about the monthly charges during booking or sign-up.
- Technical issues encountered during the cancellation process.
- Poor customer service follow-up or inadequate responses after cancellation complaints.
- Charges continuing despite cancellation requests or customers never knowingly subscribing.
- No pro-rata refunds or non-refundable payments policy causing dissatisfaction upon cancellation.
- Automatic trial subscriptions that roll into paid memberships without clear consent or reminders.
Super+ allows you to cancel your membership at any time via Customer Support, their website, or app. However, you must notify them at least three business days before the next billing date to avoid being charged again, or the cancellation will take effect from the following billing cycle. Be aware that all payments are non-refundable and there are no pro-rata refunds, so your benefits and access end immediately upon cancellation with no partial refunds.
Before cancelling your Super+ subscription, note that your access to all Super+ membership benefits will end immediately upon cancellation, including benefits from free trials or promotional memberships. Membership benefits may include services offered directly by Super+ or through third-party partners, which you will also lose access to. Cancellations must be made at least three business days prior to the billing date, and payments are non-refundable and non-transferable, with no pro-rata refunds. Additionally, Super+ reserves the right to change or discontinue benefits and can terminate your membership without notice, resulting in immediate loss of benefits and any earned credits.
- Account login credentials (to access your account and cancel online)
- Access to the "My Account" section on the Super.com website or app
- Customer Support phone number (may be needed: 1-844-461-2577 or 1-877-376-2710)
- Email address associated with your Super+ account (if contacting support)
- Notification at least three (3) business days before the next billing date (to avoid being charged for the next period)
- US phone number may be required to receive a verification code during online cancellation
- Reason for cancellation (optional, but may be requested for feedback)
- Details of the charge or membership (if asking for a refund—e.g., date, unused benefits)
- Confirmation or case number (when receiving proof of cancellation/refund from customer service)
We've actually written a step by step guide on how to get a refund from Super+. Check it out!
The Easiest Way to Cancel Super+
If you’re frustrated trying to cancel your subscription, membership, or bill from Super+—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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