The Ultimate Step by Step Guide to Cancelling a Swivel Subscription or Membership (getswivel.io)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
Swivel at getswivel.io helps you manage your subscriptions easily. They offer a service that keeps track of all your recurring bills and automatically informs you about upcoming payments. If you've signed up for a subscription or used their features, that's why you might see a charge from them. It’s all about making your financial life simpler!
Cancelling a subscription with Swivel is relatively straightforward but may require a few steps to locate the cancellation option. The process can be slightly confusing for users who are not familiar with their account settings.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Swivel subscription.
How to Cancel Swivel: Step by Step
If you purchased through getswivel.io:
Visit getswivel.io and log into your account.
Navigate to the Account Settings section by clicking on your profile icon in the top right corner.
Select Subscriptions from the left-hand menu.
Locate the subscription you wish to cancel and click on it.
Click on the Cancel Subscription button.
Follow the prompts to confirm the cancellation of your subscription.
If you purchased through Apple:
Open the App Store on your device.
Tap on your profile icon at the top right corner.
Select Subscriptions.
Find the Swivel subscription and tap on it.
Tap Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
Open the Google Play Store on your device.
Tap on the profile icon at the top right corner.
Select Payments & subscriptions.
Tap on Subscriptions.
Find and select your Swivel subscription.
Tap Cancel subscription and follow the instructions to confirm cancellation.
If you purchased through PayPal:
Log in to your PayPal account.
Select Settings by clicking on the gear icon.
Click on Payments and then Manage automatic payments.
Find Swivel in the list of merchants.
Click on it and then select Cancel to stop future payments.
If you purchased through a third-party service:
Log into your account on the third-party service.
Navigate to their Subscriptions or Billing section.
Locate your Swivel subscription.
Follow the specific instructions to cancel the subscription.
How to Contact Swivel
If you need assistance, here's how you can get in touch with Swivel's support team.
Start by **calling customer service** early in the day to avoid long wait times.
Use **calm and polite language**, expressing that you wish to cancel your subscription, which can sometimes lead to a smoother process.
Be prepared to **explain your reason for cancellation**; having a valid reason can sometimes help in negotiating better terms.
Ask if there are any **promotions or discounts** that can keep you as a customer before proceeding with cancellation.
Request to speak with a **supervisor** if the initial representative is unhelpful or unwilling to assist.
**Mention competitor services** you are considering to encourage them to offer a better deal.
Utilize the **live chat option** on their website, as it can be quicker than a phone call and you can keep a record of the conversation.
Be mindful of **timing your cancellation** just before your billing cycle ends to avoid extra charges.
After cancellation, **check your bank statements** to ensure no further charges occur.
Consider sending a **follow-up email** to confirm your cancellation in writing, creating a paper trail if needed.
Why Do People Request Refunds from Swivel
High Costs - Members often find the fees too high for the value received.
Lack of Use - People may not utilize the services enough to justify the expense.
Changing Priorities - Personal or financial circumstances can affect the need for the service.
Technical Issues - Frequent bugs or problems with the platform lead to frustration.
Poor Customer Service - Inadequate support can drive members away.
Better Alternatives - Members may find more attractive options elsewhere.
Service Dissatisfaction - Quality of service may not meet expectations.
Complicated Cancellation Process - A hard-to-navigate cancellation process may prompt the decision.
Inactive Account - Members may forget to use it, leading to cancellation.
Limited Features - Lack of desired functionalities can lead to frustration.
Subscription Fatigue - Oversaturation of multiple subscriptions can drive cancellations.
Swivel Refund Script
Script
Copy
Dear Swivel, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Swivel Refund Policy
Swivel's membership can be canceled at any time through your account settings, with no fees or penalties. Upon cancellation, you will retain access to your subscription benefits until the end of your current billing cycle.
The Easiest Way to Get a Swivel Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Swivel—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Swivel may employ strategies like requiring a notice period or imposing early cancellation fees that can trap you into longer commitments. Always read the fine print for any binding contracts or terms that specify conditions for cancellation. It's essential to know if they have auto-renewals that continue billing, making it harder to terminate your membership without additional charges.
High Costs - Members often find the fees too high for the value received.
Lack of Use - People may not utilize the services enough to justify the expense.
Changing Priorities - Personal or financial circumstances can affect the need for the service.
Technical Issues - Frequent bugs or problems with the platform lead to frustration.
Poor Customer Service - Inadequate support can drive members away.
Better Alternatives - Members may find more attractive options elsewhere.
Service Dissatisfaction - Quality of service may not meet expectations.
Complicated Cancellation Process - A hard-to-navigate cancellation process may prompt the decision.
Inactive Account - Members may forget to use it, leading to cancellation.
Limited Features - Lack of desired functionalities can lead to frustration.
Subscription Fatigue - Oversaturation of multiple subscriptions can drive cancellations.
Account email address
Account password
Subscription type (e.g., monthly, annual)
Payment method used for the subscription
Last billing date
Cancellation policy details
Confirmation number for previous transactions
Customer support contact information
Purpose for cancellation (if required)
Notice period (if applicable)
Before cancelling your subscription with Swivel, be aware that you will lose access to all platform features, including the ability to create and manage your surveys, access reporting tools, and receive any customer support. Additionally, if you're part of any ongoing projects or collaborations, ensure you finish or export your data as these will also be unavailable post-cancellation. Review your billing cycle, as you may still be charged for the current period even after cancelling, and consider whether there are any promotional offers that you might miss out on if you decide to reinstate your account later.
Swivel's membership can be canceled at any time through your account settings, with no fees or penalties. Upon cancellation, you will retain access to your subscription benefits until the end of your current billing cycle.
To cancel your Swivel subscription, you will need to log into your account, which requires your password. If you’ve forgotten your password, you can easily reset it by visiting this link: [Reset Password](https://getswivel.io/reset-password). If you have any issues, feel free to reach out to their support for assistance!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Swivel subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Swivel account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Swivel online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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