The Ultimate Step by Step Guide to Cancelling a Tesla Subscription or Membership (tesla.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Tesla makes electric cars and also provides clean energy solutions like solar panels for homes. They offer some subscription services, such as Premium Connectivity, which gives you extra features like live traffic and internet streaming in the car, usually for a monthly fee. Another subscription is for their Full Self-Driving feature, where you pay monthly to get advanced driving assist capabilities if your car supports it. So, if you see charges from Tesla, it’s likely for one of these subscriptions or maybe extended service coverage for your vehicle.
Cancelling a subscription with Tesla can be done through the Tesla app with a few taps by navigating to 'Upgrades' and then 'Manage Upgrades' to cancel the desired subscription. This process is relatively straightforward and user-friendly, leading to a low difficulty score.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Tesla subscription.
How to Cancel Tesla: Step by Step
If you purchased through Tesla App:
Open the Tesla app.
Tap 'Upgrades'.
Tap 'Manage Upgrades'.
Find the subscription you want to cancel (e.g., Premium Connectivity or Full Self-Driving).
Tap 'Manage'.
Tap 'Cancel Subscription'.
If you purchased through Tesla Account on Website:
Log in to your Tesla Account on the Tesla website.
Navigate to 'Manage Subscriptions' under your account settings.
Select the subscription you wish to cancel.
Confirm the cancellation option that appears.
How to Contact Tesla
If you need assistance, here's how you can get in touch with Tesla's support team.
Start cancellation process from the Tesla app under 'Upgrades' > 'Manage Upgrades', but many users report the 'Cancel' button may not appear—persist and retry app updates or different devices.
Cancel FSD subscriptions anytime during the billing month and still retain access until month's end to avoid losing paid benefits prematurely.
Timing cancellation near month-end may help avoid an unwanted full next month's charge since billing cycles are fixed 30 days.
If the app fails, escalate by calling Tesla customer service persistently every day to get prioritized attention.
Visit Tesla Service Centers in person and speak directly to the service manager or general manager to escalate cancellation requests when online routes fail.
Use clear, firm language emphasizing you want to stop all recurring charges immediately to avoid confusion or partial cancellations.
After contacting managers, escalate to regional or district managers if no resolution—though these contacts are harder to find and reach.
Be prepared to show proof of ownership and subscription details physically or digitally to support your cancellation request in person or on calls.
Some users suggest contacting Tesla's arbitration department email (energyresolutions@tesla.com) as a last resort to get cancellation help or negotiate billing issues.
Persistence is key; multiple attempts over days or weeks may be required to successfully cancel.
Why Do People Request Refunds from Tesla
Unexpected charges due to Tesla not sending reminders or notifications before billing for subscriptions like Full Self-Driving (FSD) or Premium Connectivity.
Lack of refund options as Tesla has strict no-refund policies for canceled subscriptions causing dissatisfaction.
Features not delivered or not working as expected, for example, FSD beta features not available or malfunctioning.
Vehicle not operational yet being billed for subscriptions, such as when a car is in the shop for repairs.
Accidental subscription where users or family members subscribe by mistake and seek cancellation and refund.
High subscription cost prompting users to cancel when they feel the price outweighs the value received.
Customer service issues including poor support experience when trying to cancel or request refunds.
Desire for greater control such as canceling subscriptions during long trips or when the feature is not needed.
Tesla Refund Script
Script
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Dear Tesla, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Tesla Refund Policy
Tesla's subscription cancellation policy allows you to cancel at any time, with service and monthly payments ending at the end of the current billing cycle. Cancellations can be done through your Tesla Account or by emailing Tesla, but monthly payments are non-refundable, and no pro-rata refunds are given. If Tesla cancels, they provide 30 days' notice; if you cancel within three business days of the agreement, you can receive a full refund. Post-cancellation, system removal may be at your cost.
The Easiest Way to Get a Tesla Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Tesla—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Tesla allows you to cancel certain subscriptions at any time through your Tesla Account, but there are some key landmines to be aware of. Monthly payments typically are not prorated or refunded upon cancellation, meaning you could lose money already paid if you cancel early. Also, some subscriptions like the 3-year Drive Anywhere subscription lock you in for the term, and if you purchase features like Full Self-Driving (FSD) during this period, no prorated refunds are given. Unauthorized or inappropriate use of features can also lead to suspension or cancellation of your subscription.
Unexpected charges due to Tesla not sending reminders or notifications before billing for subscriptions like Full Self-Driving (FSD) or Premium Connectivity.
Lack of refund options as Tesla has strict no-refund policies for canceled subscriptions causing dissatisfaction.
Features not delivered or not working as expected, for example, FSD beta features not available or malfunctioning.
Vehicle not operational yet being billed for subscriptions, such as when a car is in the shop for repairs.
Accidental subscription where users or family members subscribe by mistake and seek cancellation and refund.
High subscription cost prompting users to cancel when they feel the price outweighs the value received.
Customer service issues including poor support experience when trying to cancel or request refunds.
Desire for greater control such as canceling subscriptions during long trips or when the feature is not needed.
Before cancelling a Tesla subscription, membership, or bill, know that you can cancel services like Premium Connectivity at any time through your Tesla account. However, cancellation won’t result in payment proration, so you will not receive a refund for the remaining period of the subscription. When you cancel Premium Connectivity, you lose access to features such as satellite-view maps, live traffic visualization, in-car streaming music and media, and internet browsing. Also, if you have features like Full Self-Driving subscription, cancelling it means you will lose those advanced driving capabilities and monthly payments won't be prorated. It’s important to consider these feature losses and billing terms before cancellation.
Tesla's subscription cancellation policy allows you to cancel at any time, with service and monthly payments ending at the end of the current billing cycle. Cancellations can be done through your Tesla Account or by emailing Tesla, but monthly payments are non-refundable, and no pro-rata refunds are given. If Tesla cancels, they provide 30 days' notice; if you cancel within three business days of the agreement, you can receive a full refund. Post-cancellation, system removal may be at your cost.
To cancel a Tesla subscription, such as Premium Connectivity, you typically need to do it through your Tesla Account or the Tesla app, which requires logging in with your password. If you don't remember your password, you can reset it using this URL: https://accounts.tesla.com/password/forgot. There is no indication that Tesla offers unauthenticated phone or chat support for subscription cancellation, so having your password is necessary to manage your subscription. This ensures your account security while canceling services.
We've actually written a step by step guide on how to get a refund from Tesla. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Tesla subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Tesla account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Tesla online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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