The Mural is a subscription-based service that helps you create custom murals for your home or business. They offer a simple way to design and choose murals without the hassle of traditional painting. If you see a charge from them, it’s likely for your monthly subscription that gives you access to their collection and design tools, making it easy to refresh your space anytime!
The process for canceling a subscription at The Mural can be somewhat straightforward but may involve navigating customer service channels. It is not overly complicated, but some users may encounter delays or confusion during the process.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a The Mural subscription.
How to Cancel The Mural: Step by Step
If you purchased through the website (the mural nj.com):
Visit themuralnj.com and log in to your account.
Navigate to the Account Settings section.
Select Subscriptions to view your active subscriptions.
Locate the subscription you wish to cancel.
Click on the Cancel Subscription button.
Follow the prompts to confirm cancellation.
If you purchased through PayPal:
Log into your PayPal account.
Click on Settings (gear icon).
Select Payments and then Manage Automatic Payments.
Find The Mural in the list of merchants and click on it.
Click on Cancel next to the subscription.
Confirm the cancellation when prompted.
If you purchased through Apple (iOS App Store):
Open the Settings app on your device.
Tap on your name at the top.
Select Subscriptions.
Find The Mural subscription.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation.
If you purchased through Google Play Store:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find The Mural subscription.
Tap on the subscription and select Cancel Subscription.
Confirm the cancellation.
How to Contact The Mural
If you need assistance, here's how you can get in touch with The Mural's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a The Mural Refund
Document Everything: Keep records of all correspondence related to your subscription.
Use Direct Communication: Call customer support instead of using email or chat for a quicker resolution.
Be Assertive: Politely but firmly state that you wish to cancel your subscription.
Ask for a Supervisor: If the first representative is unhelpful, request to speak with a higher-level supervisor.
Choose Timing Wisely: Call early in the morning or during off-peak hours for potentially shorter wait times.
Leverage Free Trials: Mention you are considering other services that offer free trials to prompt a retention offer.
Use Social Media: Post about your experience on platforms like Twitter for quicker support responses.
Contact Billing Department Directly: If applicable, reach out directly to the billing department for a faster resolution.
Use Cancellation Language: Use phrases like "I need to cancel my subscription immediately" to emphasize urgency.
Follow Up: After cancellation, monitor your bank statements to ensure no further charges occur.
Be Persistent: If met with resistance, remain insistent and calm about your decision to cancel.
Research Company Policies: Know common tactics used by the company to try to retain customers.
Why Do People Request Refunds from The Mural
Financial constraints making it difficult to afford monthly payments.
Limited usage leading to feelings of wasting money.
Relocation to an area without access to The Mural services.
Changes in personal interests that don't align with The Mural's offerings.
Quality of service not meeting expectations.
Scheduling conflicts that prevent attendance or usage.
Prefer alternatives that are more suitable or appealing.
Life changes such as job changes or family dynamics.
Bad experiences with customer service leading to dissatisfaction.
Difficulty in navigating the platform or utilizing benefits.
The Mural Refund Script
Script
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Dear The Mural, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
The Mural Refund Policy
Members of The Mural can cancel their subscription at any time through their account settings. For billing issues, users are encouraged to contact customer support for assistance. Cancellations will take effect at the end of the current billing cycle.
The Easiest Way to Get a The Mural Refund
If you're frustrated trying to cancel your subscription, membership, or bill from The Mural—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as The Mural may have minimum commitment periods or auto-renewal terms that can trap you into ongoing payments. Always check for any early cancellation fees or requirements for notice, which could make it more complicated to end your subscription. Make sure to thoroughly read the fine print before signing up to avoid unexpected costs.
Financial constraints making it difficult to afford monthly payments.
Limited usage leading to feelings of wasting money.
Relocation to an area without access to The Mural services.
Changes in personal interests that don't align with The Mural's offerings.
Quality of service not meeting expectations.
Scheduling conflicts that prevent attendance or usage.
Prefer alternatives that are more suitable or appealing.
Life changes such as job changes or family dynamics.
Bad experiences with customer service leading to dissatisfaction.
Difficulty in navigating the platform or utilizing benefits.
Account Information: Username or email associated with the account
Subscription Type: Specific plan details (monthly, annual, etc.)
Cancellation Reason: Reason for canceling the subscription
Billing Information: Last payment method used (credit card, PayPal, etc.)
Billing Cycle: Information about the next billing date
Confirmation Email: Access to the original confirmation of subscription email
Customer Support Contact: Phone number or email for customer service
Before cancelling your subscription to The Mural, be aware that you will lose access to exclusive content and features, including digital art exhibitions and members-only events. Additionally, consider the timing of your cancellation; some subscriptions may have a grace period or require a notice period. Review any outstanding fees or billing cycles, as you may incur charges if you cancel before the end of your billing period. Lastly, think about rejoining in the future, as certain benefits might only be available to active members.
Members of The Mural can cancel their subscription at any time through their account settings. For billing issues, users are encouraged to contact customer support for assistance. Cancellations will take effect at the end of the current billing cycle.
To cancel your subscription for The Mural, you will indeed need your password to access your account settings. If you've forgotten your password, you can reset it by visiting [this link](https://themuralnj.com/reset-password). Once you have your password, simply log in to manage your subscription directly.
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your The Mural subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your The Mural account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel The Mural online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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