Can I Cancel The Poki at Any Time?

Be cautious, as The Poki may employ tactics like requiring you to jump through multiple steps to cancel your subscription, making the process feel cumbersome. Always check for any hidden terms that could include contract lock-ins or early cancellation fees, as these could hinder your ability to cancel right away without incurring additional costs.

Why Do People Cancel The Poki?

Lack of interest in available gamesFinancial constraints or budget cutsToo many ads during gameplayTechnical issues or bugs affecting enjoymentLimited game diversity compared to competitorsChange in personal circumstances (e.g., moving, job change)Better offers from other gaming platformsTime constraints leading to less gameplayFrustration with billing practices or unexpected chargesPerceived lack of value for the cost

What Information Do I Need to Cancel The Poki?

Account email address used for registrationUsername or gamer tagLast payment date for billing purposesPayment method (credit card, PayPal, etc.)Subscription type (if applicable)Reason for cancellation (optional)Access to account to verify identityConfirmation of cancellation request via emailAny offers or promotions that may apply

What Should I Know Before Cancelling The Poki?

Before cancelling your subscription to The Poki, be aware that you will lose access to premium content and exclusive features like ad-free gaming and priority support. Additionally, any progress saved in your favorite games may not be retrievable once the account is inactive. Make sure to explore if there are any cancellation fees or notice periods that could affect the timing of your cancellation. Lastly, consider whether you might want to reactivate your account in the future, as some promotional offers might be lost permanently.

What is The Poki's Cancellation Policy?

The Poki offers a straightforward cancellation policy, allowing members to cancel their subscription at any time through their account settings. Once canceled, users will retain access to premium features until the end of the billing cycle, and no further charges will be applied. To avoid future billing, cancellations should be made before the next payment date.

Do I Need My The Poki Password to Cancel?

To cancel your subscription on The Poki (thepoki.com), you will need to log in to your account, which requires your password. If you've forgotten your password, you can reset it by visiting this link: [Reset Password](https://thepoki.com/reset-password). Unfortunately, they do not provide support options that allow cancellation without logging in.

Get Chargeback

Home

Get Chargeback

How To Cancel Your The Poki Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published November 6, 2025

Last updated on November 7, 2025

5 min read

Difficulty

12345678910

Easy Medium Very Hard

Cancelling a subscription on The Poki is relatively straightforward, requiring a few clicks to navigate to the account settings. However, some users may find it slightly challenging if they are not familiar with the process or website layout.

Estimated Time

On average, it takes 00 10 minutes to cancel a The Poki subscription.

How to Contact The Poki

If you need assistance, here's how you can get in touch with The Poki's support team.

Phone

The phone is not available.

The email is not available.

Site

https://www.thepoki.com/contact

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

What People Say About The Poki

0 reviews

Have you used The Poki? Share your
experience by leaving a review.

The Poki Refund Policy

Loading pricing information...

Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your The Poki subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your The Poki account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel The Poki online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.