Can I Cancel ThingsBoard at Any Time?

Be cautious, as ThingsBoard may have specific terms that require you to commit to a billing cycle before cancelling. Some platforms impose early-cancellation fees or restrict immediate cancellations until the end of the current billing period. Always read the fine print to avoid unexpected charges or prolonged commitments.

Why Do People Cancel ThingsBoard?

Cost concerns - Memberships become too expensive.Lack of usage - Not using the features enough to justify the cost.Technical issues - Frequent bugs or performance issues.Better alternatives - Finding a more suitable platform or service.Complexity - Difficulty in using the platform effectively.Customer support issues - Poor or unresponsive customer service.Changing needs - Requirements have evolved, making the service less relevant.Contract terms - Unfavorable terms or auto-renewals.Data privacy concerns - Worries about data handling and security.Limited features - Missing crucial functionalities needed for users.

What Information Do I Need to Cancel ThingsBoard?

Email address associated with the accountAccount ID or usernamePayment method used for the subscriptionSubscription type (e.g., plan name)Billing cycle (monthly, yearly)Reason for cancellationConfirmation of cancellation policyAny outstanding paymentsContact information for support if needed

What Should I Know Before Cancelling ThingsBoard?

Before cancelling your ThingsBoard subscription, be aware that you will lose access to premium features such as advanced analytics, custom dashboards, and enhanced support. Additionally, any data stored on the platform may become inaccessible, so ensure you back up any critical information. If you are using integrations with other services, cancelling could disrupt those connections. Finally, check if there are any outstanding fees or billing cycles that might affect your final charges.

What is ThingsBoard's Cancellation Policy?

ThingsBoard offers a straightforward cancellation policy where users can cancel their subscription at any time. Upon cancellation, users retain access to their accounts until the end of the current billing cycle, and no further charges will be applied after that period. For detailed information on billing adjustments or refunds, users are encouraged to review the terms in their account settings or contact customer support.

Do I Need My ThingsBoard Password to Cancel?

Yes, you will need your password to cancel your subscription on ThingsBoard (thingsboard.cloud). If you've forgotten your password, you can reset it using this link: [Reset Password](https://thingsboard.cloud/reset-password). Once you have access to your account, you can easily proceed with the cancellation.

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How To Cancel Your ThingsBoard Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published November 6, 2025

Last updated on November 13, 2025

4 min read

Difficulty

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Canceling a subscription to ThingsBoard requires navigating their interface, which can be slightly confusing for some users. However, the process is straightforward once you locate the right options for account management.

Estimated Time

On average, it takes 00 20 minutes to cancel a ThingsBoard subscription.

How to Contact ThingsBoard

If you need assistance, here's how you can get in touch with ThingsBoard's support team.

Phone

The phone is not available.

support@thingsboard.cloud

Site

https://thingsboard.cloud/support/

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your ThingsBoard subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your ThingsBoard account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel ThingsBoard online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.