The Ultimate Step by Step Guide to Cancelling a TrainHeroic Subscription or Membership (trainheroic.com)
By
Bella K.
|
Published
August 11, 2025
|
Updated
August 12, 2025
TrainHeroic is a platform that helps athletes and coaches create and track workouts easily. They offer subscription plans that give users access to a variety of training programs, performance tracking tools, and coaching features. If you see a charge from them, it’s likely for a monthly or annual subscription to enhance your training experience and connect with your coaches.
Canceling a subscription to TrainHeroic is relatively straightforward but may require navigating through their website or contacting customer support. Some users report minor confusion with the process, which is why I rated it a 4 instead of easier.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a TrainHeroic subscription.
How to Cancel TrainHeroic: Step by Step
If you purchased through the TrainHeroic website:
Visit the TrainHeroic website and log into your account.
Navigate to your profile by clicking on your username in the top right corner.
Select **Account Settings** from the dropdown menu.
Go to the **Billing** tab in your account settings.
Locate the **Manage Subscription** section.
Click on **Cancel Subscription**.
Follow the prompts to confirm your cancellation.
You will receive a confirmation email after successfully cancelling your subscription.
If you purchased through Apple (App Store):
Open the **Settings** app on your device.
Tap on your name at the top of the screen.
Select **Subscriptions**.
Find and select **TrainHeroic** from the list of subscriptions.
Tap on **Cancel Subscription** at the bottom of the screen.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the **Google Play Store** app.
Tap on the **profile icon** in the top right corner.
Select **Payments & Subscriptions**.
Tap **Subscriptions**.
Find and select **TrainHeroic**.
Tap on **Cancel Subscription**.
Follow the prompts to confirm your cancellation.
If you purchased through a Third-party Payment Processor:
Log in to your account with the payment processor (e.g., PayPal).
Find the **Active Payments** or **Subscriptions** section.
Locate **TrainHeroic** in your list of subscriptions.
Select it and choose the option to **Cancel** or **Stop Payments**.
Follow any additional prompts to confirm the cancellation.
How to Contact TrainHeroic
If you need assistance, here's how you can get in touch with TrainHeroic's support team.
Contact Customer Support: Use email or chat to reach out, as phone support may not be as responsive.
Be Polite: Approach the cancellation with a friendly tone to facilitate the conversation.
Be Direct: State clearly that you wish to cancel your subscription to avoid unnecessary back-and-forth.
Escalate if Necessary: If the first contact doesn't succeed, ask to speak with a supervisor or escalation team.
Use the Right Timing: Reach out during off-peak hours for quicker responses.
Document Everything: Keep records of all communications for potential disputes.
Cancellation via App: Check if there's a quick option in the app or website for self-service canceling.
Prepare for Retention Offers: Be ready for counter-offers; know in advance if you're willing to accept any discounts to stay.
Follow Up: If you don’t receive confirmation, follow up within a week to ensure the cancellation was processed.
Check Billing Cycle: Cancel just before the next billing cycle to avoid additional charges.
Why Do People Request Refunds from TrainHeroic
Lack of time to utilize the service effectively.
Financial constraints and need to reduce monthly expenses.
Not seeing results or improvements in fitness.
Frustration with usability or navigation of the platform.
Change in training goals that the service doesn't accommodate.
Preference for in-person coaching rather than online programs.
Limited variety in workout plans or programming.
Better alternatives found that suit their needs more effectively.
Issues with app performance or technical glitches.
Less motivation to work out, leading to disinterest.
Inadequate customer support experiences.
TrainHeroic Refund Script
Script
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Dear TrainHeroic, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
TrainHeroic Refund Policy
TrainHeroic offers a monthly subscription model, allowing users to cancel their membership at any time. If you cancel, you will continue to have access to your account until the end of the current billing cycle, and no further charges will be applied.
The Easiest Way to Get a TrainHeroic Refund
If you're frustrated trying to cancel your subscription, membership, or bill from TrainHeroic—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious of potential pitfalls when trying to cancel your subscription with TrainHeroic. You might face tricky navigation through their cancellation process, which could include hidden clauses about notice periods or auto-renewals. Always check their terms for any early-cancellation fees or lock-in contracts that could extend your obligation.
Lack of time to utilize the service effectively.
Financial constraints and need to reduce monthly expenses.
Not seeing results or improvements in fitness.
Frustration with usability or navigation of the platform.
Change in training goals that the service doesn't accommodate.
Preference for in-person coaching rather than online programs.
Limited variety in workout plans or programming.
Better alternatives found that suit their needs more effectively.
Issues with app performance or technical glitches.
Less motivation to work out, leading to disinterest.
Inadequate customer support experiences.
Account Email: Email associated with the subscription
Password: Account password for verification
Subscription Plan: Name of the subscription plan to be canceled
Billing Information: Current billing details, such as card number or payment method
Cancellation Reason: Reason for wanting to cancel
Request Confirmation: Any confirmation message or reference number from previous communications
Customer Support Contact: Email or phone number for TrainHeroic support
Last Billing Date: Date of the last billing cycle
End Date: Desired end date for the subscription
Before canceling your TrainHeroic subscription, be aware that you will lose access to premium training programs, personalized coaching features, and performance tracking tools. Your saved workouts and progress data may be lost if you do not re-subscribe. Also, consider any ongoing commitments or team access that may be impacted. To avoid unexpected charges, check the billing cycle and cancel before the next payment is due.
TrainHeroic offers a monthly subscription model, allowing users to cancel their membership at any time. If you cancel, you will continue to have access to your account until the end of the current billing cycle, and no further charges will be applied.
Yes, you'll need your password to cancel your subscription on TrainHeroic. If you've forgotten it, you can reset your password by visiting [this link](https://trainheroic.com/password-reset). Make sure to log in to your account to access the subscription cancellation options.
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your TrainHeroic subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your TrainHeroic account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel TrainHeroic online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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