UGI Utilities provides natural gas and electric services to consumers. They offer several ways to pay your bill including online payments, phone payments, paying by mail, or in person at authorized sites. Customers can also set up convenient options like AutoPay to have bills paid automatically each month, and Budget Billing to spread costs evenly throughout the year. If you're getting billed by them, it's likely because they are your local utility provider for gas or electricity and they make it easy to manage and pay your bills online or through other methods.
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Cancelling a subscription with UGI Utilities requires calling customer service and speaking to a representative, which is straightforward but requires a phone call and potentially waiting on hold; the process is facilitated by clear instructions and confirmation via letter or email. There's also an option to submit stop service requests online, but it takes about seven working days for processing, which may extend the total time for cancellation completion.
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minutes to cancel a UGI Utilities subscription.
How to Cancel UGI Utilities: Step by Step
If you purchased through UGI Utilities:
- Call customer service at 800-276-2722.
- Ask to speak with a representative.
- Provide your account number and customer details.
- Request cancellation of your service and any recurring payments.
- You will receive a confirmation letter or email of your cancellation.
Tips & Tricks for Canceling UGI Utilities
- Call during off-peak hours to avoid long hold times and get quicker access to a live representative.
- Be persistent and polite—multiple calls may be necessary if the first attempt does not resolve the cancellation.
- Request a confirmation number or email after cancellation to have proof of the transaction.
- Prepare your account details beforehand (account number, address, personal identification) to speed up the process.
- Use clear language such as "I am requesting to stop service immediately" to avoid confusion with service transfers or suspensions.
- Watch out for estimated or excessive final bills and dispute them promptly if they appear incorrect.
- Check online self-service options, sometimes cancellation requests can be submitted through the website to avoid phone queues.
- Escalate politely to supervisors if the representative is unhelpful or if the cancellation is being resisted.
- Timing your cancellation request before the billing cycle ends can help avoid being charged for the next cycle or deposits.
- Document all communications including dates, times, and names of representatives spoken to in case of disputes later.
UGI Utilities Customer Service Info
If you need assistance, here's how you can get in touch with UGI Utilities's support team.
Cancel UGI Utilities Script
Script
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Dear UGI Utilities Team,
I hope this message finds you well. I am writing to request the cancellation of my utility subscription due to a recent change in my financial situation that requires me to reduce my monthly expenses. My account information can be found in your records.
I appreciate everything your company does, and I kindly ask for your assistance in processing this cancellation at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
UGI Utilities allows customers to request service cancellation by submitting a stop service request, which takes about seven working days to process. If you have difficulty paying your bill or receive a termination notice, you should call UGI to discuss payment arrangements to avoid service shutoff. Service can be shut off for reasons like non-payment, but customers have protections like advance notices, payment plans, and special winter rules to prevent shutoff, and medical emergencies can also delay termination.
For more details, customers can call 800-276-2722 or visit UGI's service and billing pages at ugi.com.
To cancel your subscription with UGI Utilities, you do not necessarily need your password if you choose to cancel via phone by calling their customer service at 800-276-2722. They also provide online account management options, where a password would be required to log in and manage your service online. If you need to reset your password for online access, you can do so here: https://onlineaccount.ugi.com/portal/forgetpassword. Phone support is available Monday-Friday, 8 AM – 5 PM, and is a good option if you don't have your password handy.
- Billing issues and disputes over high or inaccurate bills.
- Increasing rates causing affordability concerns.
- Difficulty switching or canceling service, including delayed refunds and lack of communication.
- Service interruptions due to meter work or technical issues.
- Switching from gas to electric for cost savings or to avoid UGI gas service.
- Poor customer service and lack of assistance with payment plans or service restoration.
- Lost payments or billing errors that are not proactively addressed.
- Resistance and delays in switching natural gas suppliers.
- General dissatisfaction with communication, accountability, and limited customer choice.
- Prolonged outages especially during critical times like winter.
UGI Utilities may require written notice to discontinue service and holds you liable for gas consumption until the transfer or meter shutoff. If service is stopped for less than 12 months and then restored, you may face customer charges for the months without service plus a $73 reconnection fee. Additionally, gas service contracts often have a minimum one-year term with automatic renewal unless you cancel with 90 days' written notice before the contract expires, meaning you could be locked in or face fees if you try to cancel early.
Before cancelling your UGI Utilities service, know that the cancellation process can take up to seven working days once your request is submitted. You can conveniently submit your stop service request online or by calling customer service at 1-800-276-2722. When you cancel, you'll lose access to your natural gas or electricity service at the location, so make sure to plan accordingly to avoid service interruptions. Also, if you are a landlord, UGI offers a program to keep utilities active under your name to prevent shut-offs during tenant vacancies, which might be important to consider before cancelling service.
- Account number
- Full name on the account
- Service address (the address where the utility service is provided)
- Contact information (phone number and/or email address associated with the account)
- Preferred stop service date (the date you want the service to end)
- Forwarding address (for final bill or any correspondence after cancellation)
- Access instructions (if meter is inside or if UGI needs access to the property for final reading)
- Customer identification (such as last four digits of SSN or other verification for security)
- Reason for cancellation (sometimes requested, but may be optional)
We've actually written a step by step guide on how to get a refund from UGI Utilities. Check it out!
The Easiest Way to Cancel UGI Utilities
If you’re frustrated trying to cancel your subscription, membership, or bill from UGI Utilities—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to UGI Utilities?
UGI Utilities charge statement descriptors could appear as: UGI UTILITIES, UGI GAS, UGI NATURAL GAS, UGI ELECTRIC, UGI ENERGY SERVICES, UGI UTILITIES INC, UGI GAS DIVISION, UGI ELECTRIC DIVISION, UGI ENERGY, UGI UTILITY CHARGE
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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