Velocitypayment.com offers utility billing services primarily for residents in multifamily properties. They provide a convenient way for residents to view and pay their rent, utility bills, service fees, and other charges all in one online bill through their resident portal called CrossFire Living. This service helps property managers by reducing the time and effort needed to process invoices and bills. Residents might get billed by them because they handle the streamlined billing and payments for utilities and related services in their housing community.
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The process to cancel a subscription on velocitypayment.com involves just sending a simple message via a website widget, an email to support, or notifying a coach who manages the account. This simplicity and direct options make cancellation very easy and quick for consumers.
Estimated Time
On average, it takes
3 minutes
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minutes to cancel a utility billing subscription.
How to Cancel utility billing: Step by Step
If you purchased through Velocity Payment:
- Email Cancellation:
- Compose an email to info@vqvelocity.com.
- Use the subject line "Cancel Account".
- Send the email from the account registered with Velocity.
- Coach Assistance:
- Inform your coach that you would like to cancel your account.
- In-App Widget:
- Access your account settings in the Velocity app.
- Locate the cancellation widget and follow the instructions to cancel your account.
Tips & Tricks for Canceling utility billing
- Use moving or relocation as an excuse—claim you're moving to an area not serviced by the utility provider or moving out of state.
- Have supporting details ready like a zip code or address where the service is unavailable, even if you don't have to provide them.
- Insist firmly and repeatedly that you want to cancel, ignoring any retention offers or discounts.
- Use clear, direct language such as "I am not interested in any offers; please cancel and confirm cancellation now." Do not engage in prolonged negotiation.
- Say you are comfortable with any service shutoff date they propose to avoid further billing.
- Claim all residents are moving out to prevent transfer of service to someone else in the household.
- Be prepared for long calls and hold your ground politely but firmly until cancellation is confirmed.
- Call at the end or just before the billing cycle to minimize extra charges.
- Pay the final bill promptly to avoid collections or blacklisting for future service.
- Consider using a different phone number or a roommate’s number if trying to sign up with a new provider to avoid being flagged as a returning customer.
utility billing Customer Service Info
If you need assistance, here's how you can get in touch with utility billing's support team.
Cancel utility billing Script
Script
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Dear Velocity Payment Team,
I hope this message finds you well. I am writing to respectfully request the cancellation of my subscription. Due to recent changes in my financial circumstances, I am unable to continue with my current billing plan.
I appreciate the services provided during my time as a member and thank you for your understanding regarding this matter. Please confirm the cancellation at your earliest convenience.
Thank you very much for your assistance.
Sincerely,
A Valued Customer
Frequently Asked Questions
Utility billing at velocitypayment.com does not have a publicly detailed membership/subscription or bill cancellation policy readily available. For specific inquiries regarding cancellations or subscriptions, it is recommended to contact their customer support directly.
To cancel your subscription on VelocityPayment.com, you will need your password as the process typically requires account authentication to verify your identity. If you have forgotten your password, you can reset it by visiting this URL: https://velocitynetwork.hivebrite.com/users/password/new. This ensures your account security while managing your subscription.
- Payment Failures - expired cards or failed transactions without reminders.
- Lack of Updates - product doesn't evolve to meet customer needs.
- Unresolved Product Bugs - technical issues cause frustration and mistrust.
- Complicated Checkout Process - multi-step forms or slow pages cause abandonment.
- Inflexible Plan Modifications - no options to pause, downgrade, or upgrade plans.
- Shifting Customer Needs - customers outgrow the product.
- Reduced Purchasing Power - economic pressures force budget cuts.
- Switching to Competitors - dissatisfaction or better competitor offerings.
- Sensitivity to Price Changes - price hikes alienate budget-conscious customers.
- Lack of Innovation - failure to evolve causes loss of loyalty.
Velocity Payment (velocitypayment.com) typically has a contract term of 3 years with automatic yearly renewals, which includes a hefty $695 early termination fee. Users should be wary of being told there is no contract or cancellation fee as reports indicate these fees are often charged, along with potential multiple account sign-ups causing unexpected high cancellation costs. It's important to carefully review contract terms and watch for auto-renewal clauses to avoid surprise lock-ins and expensive cancellation penalties.
Before cancelling your subscription, membership, or utility billing with velocitypayment.com, be aware that cancellation typically results in immediate loss of access to the services or content provided under your subscription. You will no longer be able to use any features or benefits tied to your active membership. It is important to consider any outstanding payments or billing cycles, as you may still be responsible for fees incurred prior to cancellation. Additionally, some changes such as updating payment options might not be possible after cancellation, so make necessary adjustments beforehand.
- Customer Name(s) (all names on the account)
- Account Address
- Name of Financial Institution
- Bank Account Number
- Social Security Number
- Names on Account
- Phone Number
- Date
- Copy of voided check (to be attached, if applicable)
- Customer(s) Signature
- Effective Date for cancellation of direct payment
We've actually written a step by step guide on how to get a refund from utility billing. Check it out!
The Easiest Way to Cancel utility billing
If you’re frustrated trying to cancel your subscription, membership, or bill from utility billing—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to utility billing?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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