VEGAMOUR is a company that offers beauty products with a convenient subscription service, so you never run out of your favorites. When you subscribe, you get discounts, free shipping, and can manage your delivery schedule easily—like skipping shipments or swapping items. They automatically charge your card based on the schedule you choose (like every 30, 60, or 90 days), and you can cancel anytime online or by contacting their support. Basically, if you see a charge from them, it’s likely for a subscription product you’re getting delivered regularly, and you have full control over how and when it ships.
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Cancelling a subscription with VEGAMOUR can be done either online through the account portal or by calling their customer support. The process is straightforward with clear instructions, but it requires either logging in or making a call, which adds a slight step beyond instant online cancellation, making it relatively easy but not the absolute easiest.
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How to Cancel VEGAMOUR: Step by Step
If you purchased through vegamour.com:
- Log in to your account on the account portal.
- Navigate to the 'Subscriptions' section.
- Select the subscription you wish to cancel.
- Follow the prompts to complete the cancellation process.
- For further assistance, fill out the contact form on the Contact Us page or call 213-325-5112.
- Please note that cancellations are effective at the end of the then-current subscription period; make sure to cancel at least 5 business days prior to the renewal date to avoid future charges.
Tips & Tricks for Canceling VEGAMOUR
- Call VEGAMOUR directly to cancel, as online cancellation is often blocked or impossible.
- Prepare to call during limited customer service hours. Phone cancellation windows are narrow, making timing crucial.
- Use clear, firm language stating you want to cancel your subscription immediately. Avoid ambiguity to prevent being told you only paused subscriptions.
- Be ready to escalate to supervisors or demand refunds if charges continue after cancellation. Keep screenshots or records of chat or call interactions.
- Consider using a VPN with a California address to leverage more favorable California consumer cancellation laws (though effectiveness is debated).
- If repeated charges occur, contacting the bank for a chargeback can be a last resort.
- Email customer support if phone lines are busy, but phone cancellation appears to be the only reliable method.
- If the website offers discounts or pop-ups during cancellation attempts, ignore or bypass them by using different devices or browsers.
- Cancelling by stopping the credit card payments is an ultimate step if VEGAMOUR keeps charging despite cancellation requests.
VEGAMOUR Customer Service Info
If you need assistance, here's how you can get in touch with VEGAMOUR's support team.
Cancel VEGAMOUR Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my subscription with VEGAMOUR. Due to some unforeseen circumstances, I am currently unable to continue with my membership.
I appreciate the quality of your products, but I need to pause my commitment at this time. Please confirm that my subscription has been canceled and that no further charges will be applied to my account.
Thank you for your assistance with this matter.
Best regards,
Frequently Asked Questions
VEGAMOUR's subscription membership continues until canceled by the customer. You can cancel anytime online through the customer portal, by filling out the contact form, or by calling 213-325-5112. Cancellations take effect at the end of the current subscription period, and to avoid future charges, you should cancel at least 5 business days prior to renewal.
To cancel your VEGAMOUR subscription online, you need to access your account portal, which requires you to log in with your password. If you forgot your password, you can reset it at this link: https://vegamour.com/account/login. Alternatively, you can also cancel your subscription by contacting customer support via phone (213-325-5112) or by filling out a contact form, which might not require a password. So, while password access is needed for online cancellation, phone or contact form options are available that typically do not require a password.
- Unauthorized subscriptions and charges: Customers report being subscribed without their consent and charged unexpectedly.
- Very difficult cancellation process: Cancellation is often not possible online and requires calling customer service, which many find frustrating and ineffective.
- Continued billing despite cancellation attempts: Some customers report having to cancel their credit cards to stop charges.
- Poor customer service: Customers experience inadequate support and communication regarding cancellations and refunds.
- Return and refund challenges: Returns are limited to 30 days with processing and postage fees deducted; refunds are often not given or are partial.
- Dissatisfaction with product effectiveness: Products causing worsened hair loss, no beneficial results, or adverse side effects like headaches.
- Negative product experiences: Hair worsening, sticky or flat hair, and manufacturer defects with no resolution from Vegamour.
Vegamour allows you to cancel your subscription at any time online through the account portal or by calling their customer service. However, be aware that they do not offer refunds if you forget to cancel before the next order is processed, meaning once an order ships, you are charged for it. There are no indications of lock-ins, early-cancellation fees, or contracts, but the key pain point is to cancel before the next billing cycle to avoid paying for unwanted shipments.
Before cancelling your VEGAMOUR subscription, know that the subscription benefits include savings of up to 26%, locked-in prices, free shipping, and flexible auto-replenishment options like skipping or rescheduling deliveries. When you cancel, your subscription remains active until the end of the current billing period, so you will still receive your products until then. To avoid being charged for the next period, you must cancel at least 5 business days before your subscription renewal date. There is no specific mention of losing access to exclusive content or features upon cancellation, but you will lose the benefits related to subscription discounts and conveniences.
- Account login credentials for the Vegamour website or app
- Access to your Vegamour account portal to manage subscriptions
- Full name as it appears on your account
- Order number (if contacting customer support or by email)
- Email address associated with your subscription
- Billing address (may be requested by support)
- Phone number (may be requested by support)
- Reason for cancellation (optional, if using the online form)
- Call Vegamour customer service at 800-532-4580 or 213-325-5112 during business hours (Mon-Fri 7 am–5 pm PST, Sat-Sun 9 am–3 pm PST)
- Email support@vegamour.com with your name and order number
- Use the contact form on Vegamour's website with your name, email, and phone number, and select 'Cancel Subscription' as the reason
- Cancel at least 5 business days prior to renewal to avoid future charges
- Check for confirmation of cancellation via email or your account portal
- Note: No refunds once an order is processed and shipped
We've actually written a step by step guide on how to get a refund from VEGAMOUR. Check it out!
The Easiest Way to Cancel VEGAMOUR
If you’re frustrated trying to cancel your subscription, membership, or bill from VEGAMOUR—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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