The Ultimate Step by Step Guide to Cancelling a Viki, Inc. Subscription or Membership (viki)
By
Bella K.
|
Published
August 26, 2025
|
Updated
August 27, 2025
Viki, Inc. is a streaming service that offers a wide range of Asian TV shows and movies, featuring subtitles in multiple languages. They provide a subscription option that allows viewers to enjoy ad-free content and access exclusive features. If you see a charge from Viki, it’s likely for this subscription, which gives you unlimited access to their awesome library of entertainment!
Cancelling a subscription to Viki involves navigating to the account settings and following a series of steps, which can be somewhat confusing for users. However, the process is generally straightforward once users find the right section to cancel their subscription.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Viki, Inc. subscription.
How to Cancel Viki, Inc.: Step by Step
If you purchased through the Viki website:
Log in to your Viki account using your email and password.
Go to your profile by clicking on your avatar in the top right corner.
Select Account Settings from the dropdown menu.
Click on Subscription in the left navigation panel.
Locate the Cancel Subscription button.
Click Cancel Subscription and follow the on-screen prompts to confirm your cancellation.
If you purchased through Apple (iTunes):
Open the Settings app on your iPhone or iPad.
Tap your name at the top of the screen to access Apple ID settings.
Select Subscriptions.
Find and tap on your Viki subscription.
Tap Cancel Subscription at the bottom of the page.
Confirm the cancellation when prompted.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the menu icon (three horizontal lines) in the top left corner.
Select Subscriptions.
Find your Viki subscription in the list.
Tap on the subscription and select Cancel Subscription.
Follow the prompts to confirm cancellation.
If you purchased through Roku:
Press the Home button on your Roku remote.
Scroll and select the Streaming Channels section.
Select Manage Subscription under the Viki channel.
Choose Cancel Subscription.
Follow the prompts to complete the cancellation.
How to Contact Viki, Inc.
If you need assistance, here's how you can get in touch with Viki, Inc.'s support team.
Contact Customer Support Directly: Use live chat or support tickets rather than waiting for email responses.
Be Polite but Firm: Approach the representative calmly; being nice often yields better results.
Prepare Your Information: Have your account details, subscription dates, and payment methods ready to expedite the process.
Mention Competitors: Indicate you are considering other streaming services; it can prompt better offers or quicker responses.
Timing Matters: Attempt to cancel during off-peak hours (early morning or late at night) when wait times are shorter.
Use Specific Language: Clearly state you wish to cancel, and don’t waver on your decision to avoid upselling tactics.
Escalate if Necessary: Ask to speak to a supervisor if the initial representative cannot assist you effectively.
Follow Up: If you don’t receive confirmation of cancellation, follow up within a week to ensure it’s processed.
Check for Promotions: Sometimes, mentioning you’re facing financial difficulties can result in special offers or retention deals.
Document Everything: Keep a record of your communications, including chat logs and emails, in case you need to contest any charges later.
Use Social Media: If all else fails, posting your issue on Twitter or Facebook can prompt a quicker response from the company.
Timing with Billing Cycles: Cancel just before the renewal date to avoid being charged again and ensure your cancellation goes through.
Why Do People Request Refunds from Viki, Inc.
High cost of subscription fees.
Lack of recent content or updates.
Technical issues and poor streaming quality.
Not enough variety in available shows/movies.
Content availability varies by region.
Difficulty in navigation or user interface issues.
Competition from other streaming services.
Personal financial reasons or budget cuts.
Unsatisfactory customer support experiences.
Change in viewing habits or interests.
Viki, Inc. Refund Script
Script
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Dear Viki, Inc., Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Viki, Inc. Refund Policy
Viki, Inc. allows members to cancel their subscriptions at any time through their account settings. Once canceled, users will not be billed for the next billing cycle, but they can continue to access premium content until the end of the current subscription period.
The Easiest Way to Get a Viki, Inc. Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Viki, Inc.—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
Frequently Asked Questions
Be cautious, as Viki may employ tactics such as requiring multiple confirmation steps or hiding the cancellation option within their site, making it frustrating to unsubscribe. While you can typically cancel at any time, ensure you read the terms for any potential early-cancellation fees or renewal clauses, as they could lead to unexpected charges.
High cost of subscription fees.
Lack of recent content or updates.
Technical issues and poor streaming quality.
Not enough variety in available shows/movies.
Content availability varies by region.
Difficulty in navigation or user interface issues.
Competition from other streaming services.
Personal financial reasons or budget cuts.
Unsatisfactory customer support experiences.
Change in viewing habits or interests.
Email address associated with the account
Password for account access
Billing information (credit card details or payment method)
Subscription ID or order confirmation number
Reason for cancellation
Account status (active or trial)
Renewal date of the subscription
Last transaction date or payment history
Customer support contact for assistance
Terms and conditions related to cancellation policies
Before canceling your Viki subscription, be aware that you will lose access to exclusive content and features, such as ad-free viewing, HD streaming, and early access to certain dramas. You may also miss out on special membership perks, including offline downloads and the ability to watch content on multiple devices. Additionally, consider any ongoing promotions or discounts you might forfeit by canceling now, as well as whether the cancellation will take effect immediately or at the end of your billing cycle.
Viki, Inc. allows members to cancel their subscriptions at any time through their account settings. Once canceled, users will not be billed for the next billing cycle, but they can continue to access premium content until the end of the current subscription period.
To cancel your subscription with Viki, Inc., you will need your password to access your account. If you've forgotten your password, you can easily reset it by visiting [this link](https://www.viki.com/users/reset_password). Once you have access, you can proceed with the cancellation process. If you have any further questions, feel free to reach out for support!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Viki, Inc. subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Viki, Inc. account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Viki, Inc. online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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¹ Total savings is calculated based on internal annualized estimates of
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