VSCO is a creative platform mainly for photography lovers where you can edit photos and videos using tools and presets, and share your work in a community. They offer three plans: a free Starter plan with basic editing tools and community features, a Plus plan with more editing presets and video tools for $2.50/month if billed yearly or $7.99/month monthly, and a Pro plan aimed at pros that includes extra tools, job listings, and profile features for $5.00/month annually or $12.99/month monthly. You might see charges from VSCO if you subscribe to Plus or Pro for their advanced creative tools and perks. Annual plans save money compared to monthly billing.
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Cancelling a VSCO subscription requires users to go through external platforms such as Apple iTunes, Google Play, or a third-party web service (Stripe). The process is straightforward but requires navigating outside the VSCO app, which adds a small level of complexity and potential confusion for some users.
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How to Cancel VSCO: Step by Step
If you purchased through the VSCO website:
- Go to vsco.co and sign in to your account.
- Click the Account option in the bottom left corner.
- Scroll down to the Manage My Subscription section and select Manage Billing.
- You will be directed to the Stripe billing platform and prompted to provide the registered email for your account.
- Check your email for the Stripe portal link and click Log in.
- Complete the cancellation process in the Stripe portal.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and select VSCO in the subscriptions list.
- Tap Cancel Subscription to cancel your membership.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the Menu (three horizontal lines) in the top left corner.
- Select Subscriptions.
- Find and tap on VSCO.
- Tap Cancel Subscription and follow any prompts to finalize cancellation.
Tips & Tricks for Canceling VSCO
- Cancel during the free trial period to avoid charges; many users emphasize acting before the trial converts to paid.
- Use direct email contact such as membercare@vsco.co for cancellation requests and refunds; however, expect mostly automated replies.
- Escalate by mentioning potential fraud with credit card or bank to prompt quicker response when caught in the refund loop between VSCO and payment processors.
- Cancel subscriptions through the original purchase platform (Apple App Store, Google Play, or Stripe via web) as VSCO often defers cancellation to these platforms.
- Document all communication in case you need to escalate with your bank or payment provider for chargebacks.
- Ignore in-app ads and prompts that push for continued membership—these are common and can cause hesitation in cancelling.
- Cancel just before the renewal date to avoid losing already paid subscription days but ensure it's done before automatic charge occurs.
- Check your subscription list regularly to catch accidental renewals due to forgotten auto-renew settings.
- Some users found unsubscribing via Apple or Google is smoother than through VSCO directly.
- If you are unable to cancel online or through apps, contacting your bank for a stop or refund after a charge has posted is an ultimate fallback.
VSCO Customer Service Info
If you need assistance, here's how you can get in touch with VSCO's support team.
Cancel VSCO Script
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Dear VSCO Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription as I have decided to adjust my budget and prioritize other expenses at this time. I appreciate the service your platform provides, but I am currently unable to continue with my membership.
Thank you for your understanding. Please let me know if you need any further information to process this request.
Best regards,
Frequently Asked Questions
VSCO memberships are managed and canceled through the platform where the subscription was purchased, such as Apple iTunes, Google Play, or Samsung Galaxy, as VSCO cannot cancel subscriptions or provide refunds directly. Users must cancel free trials or subscriptions before the renewal date via their device's subscription settings to avoid charges. Refund requests must be made through the original purchase platform, with Google Play offering refunds within 48 hours of purchase.
To cancel your VSCO subscription, you do not directly need your VSCO password because subscription management is handled through Apple iTunes, Google Play, or Samsung, depending on your device. You must be logged into the account used to start the subscription on those platforms, but VSCO itself does not handle cancellations. If you need to reset your VSCO password for account access, you can do so at this URL: https://vsco.co/password/reset. Remember, deleting the app won't cancel your subscription; you must manage it through the respective app store.
- VSCO stopped offering something different; users feel it is redundant among other digital subscriptions.
- Initial feature removals; like the Journal feature which was a key reason for subscribing.
- Confusing new features, such as the Spaces feature with poor usability and engagement.
- Price increases and intrusive renewal prompts; despite already paying, users feel overwhelmed with ads for Pro membership.
- Buggy and immature web version; leading to doubts about the app's direction and stability.
- Better alternatives exist; like Lightroom offering more features, better workflow support, and cloud storage at competitive prices.
- Poor handling of photo file types; inconsistent support for RAW, DNG, ProRes files affecting professional workflow.
- Import behavior changes; deleting photos from camera roll deletes from VSCO causing disorganization.
- Perceived lower export image quality; compared to other editing apps such as Lightroom or Snapseed.
- Subscription cancellation difficulties; lack of clear cancellation options especially for web subscriptions leading to suspension of charges without refund.
- Poor customer support; users report no phone support and difficulties in communication related to subscription or refund issues.
- Confusion around auto-renewal; free trial subscriptions automatically charging if not canceled in time.
- Frustration with subscription management; especially through Apple's system causing users to suspect scam or collusion.
VSCO does not allow canceling subscriptions or issuing refunds directly; you must manage cancellations through Apple, Google, or Samsung depending on where you purchased the subscription. Cancelling a subscription stops renewal at the end of the current term, but there are no refunds for the unused portion, and deleting the app does not cancel the subscription or free trial. Also, auto-renewal cannot be managed within the VSCO app—it must be turned off through your device's subscription settings, so be careful to cancel before the trial ends to avoid being charged.
Before cancelling your VSCO subscription, it's important to know that you will lose access to the membership benefits such as presets, tools, and editorial content once your subscription period ends. If you cancel and request a refund, these benefits will be lost immediately. Any presets you purchased prior to your membership will remain accessible even if you do not renew your subscription. Also, deleting the VSCO app does not cancel your subscription—you must cancel through your device's subscription settings (Apple App Store or Google Play). Lastly, refunds and cancellations are handled by the respective app platforms, not VSCO directly.
- Username and password for your VSCO account (for web-based cancellation).
- Access to your Apple ID (for iOS App Store purchases, including device or iTunes login if required).
- Access to your Google Account (for Google Play Store purchases).
- Access to your Samsung Account (for Galaxy Store purchases, including login credentials for the Samsung device).
- Correct email address associated with your account (especially needed for Stripe billing management via web, as you may need to check your email for a portal link).
- Ability to access subscription management page on your device or the relevant app store's subscriptions section.
- Knowledge of which account/platform was used for subscribing (VSCO, Apple, Google, Samsung).
- For web cancellation: The Manage My Subscription section under your account on vsco.co and checking your email for a Stripe cancellation link.
- For Apple: Signed-in access to the Apple ID used to purchase and awareness of the specific Apple account (if unsure, locate Apple receipts in your email).
- For Google: The correct Google account signed in to Play Store subscriptions.
- For Samsung: Be logged in to Galaxy Store and access the subscriptions via Menu > Subscriptions.
We've actually written a step by step guide on how to get a refund from VSCO. Check it out!
The Easiest Way to Cancel VSCO
If you’re frustrated trying to cancel your subscription, membership, or bill from VSCO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to VSCO?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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