UniPayTeam helps you pay your water and sewer bills easily online. You just need to provide your account info and service address to make a payment, which can be done using credit cards, PayPal, Venmo, or check (with a small fee). They offer convenient payment services and support if you have any questions. So if you're getting billed by them, it's likely because they're handling your local water and sewer payment processing.
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The cancellation process for a Water/Sewer service subscription on unipayteam.com involves logging into the account and selecting Automated Payment Plans under My Account to stop automatic payments. Assistance is available through phone or email, making it relatively straightforward but requiring account access, hence a low to moderate difficulty.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a Water/Sewer service subscription.
How to Cancel Water/Sewer service: Step by Step
If you purchased through UniPay:
- Log in to your account using your Username and Password.
- Locate the sidebar menu on the Console.
- Select the Customers menu item.
- Find your name in the Customer Summary section.
- Locate the Subscription Summary form.
- Identify the subscription you want to cancel.
- Click the Settings button.
- Choose the Cancel option.
- Unselect the Effective Immediately checkbox if you want to set an effective date (otherwise leave it selected to cancel immediately).
- If unselected, choose an Effective Date for when the cancellation should occur.
- Enter any notes for unsubscribing into the Notes textbox.
- Click the Process button.
Tips & Tricks for Canceling Water/Sewer service
- Call at off-peak hours early in the morning or right when the customer service opens to avoid long hold times.
- Prepare to be on hold for extended periods, sometimes 30 minutes or more, and stay patient throughout the call.
- Repeatedly ask for cancellation
- Be direct and firm in your language, stating you want to cancel service effective immediately.
- Keep records of all call times, names of representatives, and details of the conversation in case of disputes.
- Send a follow-up email or certified letter demanding cancellation if phone attempts fail.
- Use the billing/payment dispute route with your bank or credit card company if the service continues billing after you have requested cancellation.
- Escalate by requesting a supervisor or manager if initial customer service representatives refuse or delay the cancellation.
- Check if a physical visit or submitting a paper form is required especially for municipal or city water accounts and prepare accordingly.
- Do not rely on website chat or automated systems as these often do not have the option to cancel or result in disconnections.
- Closing the account is crucial, just stopping payments or deliveries often leads to further billing issues.
Water/Sewer service Customer Service Info
If you need assistance, here's how you can get in touch with Water/Sewer service's support team.
Cancel Water/Sewer service Script
Script
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Dear Unipay Team,
I hope this message finds you well. I would like to request the cancellation of my water and sewer service subscription, effective immediately. Due to changes in my personal circumstances, I am no longer in need of these services.
Please confirm the cancellation and let me know if there are any final bills to settle. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Water/Sewer service (unipayteam.com) cancellation policy details are not publicly available from the website or through search results. Typically, cancellation involves logging into your UniPay account and managing Automated Payment Plans under 'My Account'. For precise instructions or final bill requests, contacting customer support directly or checking your account settings is recommended.
To cancel your Water/Sewer service subscription on unipayteam.com, you do need to log into your UniPay account, which requires your password. You will need to access the Automated Payment Plans section under My Account to manage or cancel your subscription. If you do not remember your password, you can reset it using the UniPay password reset page here: https://business.unipay.com/reset-password. If you have trouble connecting to the site, you can call 1-877-227-1157 to obtain a one-time password for access.
- High or unexpected water/sewer bills leading to financial strain.
- Moving to a new residence where the service is no longer needed.
- Dissatisfaction with customer service or billing errors.
- Switching to a different provider offering better rates or services.
- Relocation out of the service area making the service irrelevant.
- Water leaks or plumbing repairs causing unusually high charges.
- Temporary vacancy of property such as second homes or rental units.
- Financial difficulties prompting cutback on non-essential expenses.
- Lack of usage especially in seasonal properties or vacant homes.
- Concerns about water quality or service reliability.
- Errors in meter reading causing incorrect bills.
- Disputes over past payments or billing transparency.
Water/Sewer service via unipayteam.com typically allows canceling automated payments anytime by logging into your UniPay account and stopping the payments under Automated Payment Plans. However, you are responsible for manually canceling these payments, especially if you no longer own the property. There is no direct mention of contracts, lock-ins, or early cancellation fees on their site, but watch out for standard disconnection or reconnection fees that your local utility provider might still charge.
Before cancelling your Water/Sewer service with unipayteam.com, be aware that cancelling may immediately stop your access to water supply and sewer services, which can impact your daily activities and property use. You may be required to settle any outstanding balances before cancellation is processed. Additionally, cancelling might involve losing any benefits tied to your current service plan, including any automatic payment arrangements or discounts. It's important to contact their customer support for specific cancellation procedures and to ensure no unexpected fees or service interruptions occur.
- Account holder's full name
- Utility account number
- Service address (where water/sewer is provided)
- Date of requested cancellation or disconnect
- Valid form of identification (e.g., Driver’s License number)
- Email address and/or phone number associated with the account
- Forwarding address for final bill/refund
- Written cancellation request (may require customer signature and date)
- Login credentials (email and password) if canceling online through unipayteam.com
- Access to online account profile to manage cancellation or disable auto-pay options
We've actually written a step by step guide on how to get a refund from Water/Sewer service. Check it out!
The Easiest Way to Cancel Water/Sewer service
If you’re frustrated trying to cancel your subscription, membership, or bill from Water/Sewer service—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Water/Sewer service?
Water Service Charge, Water Usage Charge, Sewer Service Charge, Point of Service Charge, Base Facility Charge, Gallonage Charge, Sewer Only Charge, Conservation Surcharge, Payment Assistance Surcharge, Consolidated Expense Balancing Account Surcharge, Commission Surcharge, Current Charges, Past Due Water/Sewer
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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