Weight Watchers offers a membership program that helps you lose weight with tools like a nutrition plan, recipes, meal tracking, and a supportive community. You can join different subscription plans, such as a best value plan that starts at $10/month for 10 months before auto-renewing at $23/month. There are also shorter plans for 1 or 3 months that auto-renew monthly at $23 until canceled. They also provide extras like live coaching workshops, access to weight-loss meds, and personalized plans with dietitians.
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Weight Watchers provides a relatively straightforward cancellation process through their app or 24/7 chat support, making it easy to initiate cancellation. However, the actual cancellation takes effect at the end of the current billing cycle or membership period, which can extend the time until membership is fully stopped, slightly adding complexity.
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minutes to cancel a Weight Watchers subscription.
How to Cancel Weight Watchers: Step by Step
If you purchased through WeightWatchers.com:
- Log into your Weight Watchers account at weightwatchers.com.
- Navigate to your profile settings.
- Select the option for Cancel my account.
- Follow the prompts to complete the cancellation.
- Check your email for a cancellation confirmation.
If you purchased through Apple:
- Open the Settings app on your iOS device.
- Tap on your Apple ID.
- Scroll down and select Subscriptions.
- Find and select Weight Watchers.
- Tap on Cancel Subscription and confirm the cancellation.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap on the Menu icon.
- Select Subscriptions.
- Locate Weight Watchers and tap on it.
- Tap Cancel Subscription and confirm the cancellation.
If you purchased by Phone or Mail:
- Call Weight Watchers Customer Service at 800-651-6000.
- Follow the phone prompts to initiate the cancellation. Have your account information ready.
- Alternatively, print and fill out a cancellation form from your profile and send it to the address provided.
Tips & Tricks for Canceling Weight Watchers
- Use a medical excuse to cancel, such as an old diagnosis or pregnancy; Weight Watchers cannot ask for proof.
- Cancel on the website to stop automatic renewal, but be aware you may still have to pay for the full commitment period.
- Call customer service and persist, as some representatives falsely claim cancellation is not allowed even with early termination fees.
- Complain publicly on social media (e.g., Weight Watchers Facebook page) about issues like tracking; this has helped users get refunds or cancellations.
- Change your plan type to trigger cancellation and then avoid renewal.
- Timing: Cancel after local meetings end or are canceled, leveraging that as a reason.
- Use language that is firm but polite, and mention known policies like no proof needed for medical excuses.
- Escalate by calling multiple times or asking to speak to a supervisor if initially denied.
- Stop payments by changing your payment method/card number as a last resort to stop charges, though this may impact credit or service access.
Weight Watchers Customer Service Info
If you need assistance, here's how you can get in touch with Weight Watchers's support team.
Cancel Weight Watchers Script
Script
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Hello,
I hope this message finds you well. I am writing to request the cancellation of my Weight Watchers subscription. Due to personal circumstances, I am unable to continue my membership at this time. Please let me know what steps I need to take to complete this cancellation process. Thank you for your assistance.
Best regards,
Frequently Asked Questions
Weight Watchers' cancellation policy states that for multi-month Commitment Plans, cancellation takes effect at the end of the Commitment Plan period. For pre-pay Savings Plans, cancellation takes effect at the end of the initial plan period, and after that at the end of the membership month in which you cancel. For standard one month plans, cancellation takes effect at the end of the membership month in which you cancel.
To cancel your Weight Watchers subscription online, you do need to log in with your email and password. If you don't remember your password, you can reset it using the 'Forgot Password' link on the login page. Alternatively, you can cancel your subscription by calling Weight Watchers Customer Support directly at 0345 345 150, which may not require your password. For password reset, use this link: https://www.weightwatchers.com/us/account/forgot-password
- Achieved weight loss goals and no longer needing the program.
- Switching to self-managed maintenance after internalizing eating habits.
- Dislike or confusion over new Weight Watchers plans or frequent plan changes.
- Financial constraints or job loss making the membership unaffordable.
- Pregnancy or medical reasons leading to cancellation.
- Poor customer service including unresponsiveness or difficulty in cancellation process.
- Continued charges after cancellation causing frustration.
- Feeling trapped in contracts or misunderstanding of subscription terms.
- Lack of motivation or personalization in the program changes.
- Frustration with app limitations like inability to export data.
Weight Watchers subscription cancellations generally take effect at the end of your current billing or commitment period, which means you cannot cancel immediately to stop the billing right away if you are on a multi-month commitment or prepaid plan. There are no early cancellation fees typically, but you remain liable for fees through the end of your commitment. Refunds are rare except under special circumstances like medical reasons or relocation, and monthly plans canceled mid-month still run through that month. Be aware that upfront joining fees are non-refundable, and cancellations cannot be processed at workshop locations or by email, only via customer service channels.
Before cancelling your Weight Watchers subscription, know that once you terminate your membership, you lose access to all meetings and app features immediately, even before the cancellation is confirmed. However, you will retain access until the end of your current billing cycle. Important features lost include the ability to participate in meetings and use the app to track progress, scan foods, and access recipes. Also, note that you cannot pause the subscription, and cancellation must be done online or via email, not in person. If you later reactivate with the same login, your old data will be restored, allowing you to continue where you left off.
- Registered email address or username used for the Weight Watchers (WW) account
- Account password for login verification
- Billing address associated with the membership
- Date of birth (may be requested by phone representatives or online forms)
- Name on the account
- Mailing address (especially if canceling by email)
- Reason for cancellation (may be optionally requested online or in person)
- Proof or confirmation of cancellation (such as screenshots or reference number provided by WW)
- For app subscriptions: Apple ID or Google Play credentials, and knowledge of how to access subscriptions via the respective app store
We've actually written a step by step guide on how to get a refund from Weight Watchers. Check it out!
The Easiest Way to Cancel Weight Watchers
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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