Wollit offers a credit-building service through a monthly subscription billed as an interest-free loan of £9.99 per month over 12 months, totaling £119.88 annually. They report your loan payments to UK credit agencies to help improve your credit score. The subscription automatically renews yearly unless you cancel, and you can cancel within 14 days for a full refund of payments made. They also offer an optional rent reporting feature that tracks rent payments to help build credit. You might see charges from Wollit for this service if you're using their credit-building program.
Cancelling a subscription on Wollit is straightforward as it can be done directly through the app in the 'My Plan' section with clear instructions and a dedicated cancel button. There is no indication of complicated steps or forced delays making it quite easy for consumers to cancel.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a wollit subscription.
How to Cancel wollit: Step by Step
If you purchased through Wollit App:
Open the Wollit app on your device.
Go to the Settings section.
Select My Plan.
Tap on Cancel Plan at the bottom of the screen.
Follow the on-screen instructions to confirm the cancellation.
If you purchased through Email or Direct Contact:
Compose an email to support@wollit.com.
In the subject line, write Cancel Subscription.
In the email body, include your account details and request cancellation.
Send the email and await confirmation from Wollit.
How to Contact wollit
If you need assistance, here's how you can get in touch with wollit's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Get help with your refund
"This app saved me $127 in minutes"
Tips and Tricks for Getting a wollit Refund
Be persistent: Follow up multiple times if the first cancellation attempt is ignored or delayed.
Use specific cancellation language: Clearly state "I want to cancel my subscription immediately" to avoid ambiguous responses.
Document communication: Keep records of emails, chats, or support tickets as proof of your cancellation request.
Time your cancellation: Cancel just before the next billing cycle to avoid unwanted charges.
Explore app settings: Use the Wollit app settings screen, navigate to 'My Plan' and tap 'Cancel Plan' as this direct method is often recommended by other users.
Escalate when necessary: If standard support channels fail, look for higher-level contacts or social media outreach to get attention.
Why Do People Request Refunds from wollit
Technical issues with the Wollit app not working as expected, causing frustration.
Unclear communication about restrictions, fees, and how Wollit operates, leading to customer confusion.
Disappointment with credit score improvement being slow or not noticeable despite consistent use.
Concerns about an unsecured loan placed on credit file without clear explanation, causing distrust.
Customer service problems, including slow responses, shifting blame, and difficulty resolving issues.
Charges after cancellation requests, causing customers to seek refunds for fees paid post-cancellation.
Impact on credit score after closing credit accounts or renewing services unexpectedly, leading to dissatisfaction.
Fees paid without perceived value, customers feeling they paid monthly fees without seeing benefits.
wollit Refund Script
Script
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Dear wollit, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
wollit Refund Policy
Wollit allows you to cancel your subscription at any time directly from the app by going to the 'My Plan' screen in Settings, tapping 'Cancel Plan,' and following the instructions. They recommend completing the full plan for best results, and upon cancellation, Wollit will settle your account with credit agencies, with the impact on your credit file depending on your individual credit situation.
The Easiest Way to Get a wollit Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from wollit—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
You can cancel your Wollit subscription at any time via the app or by email, with no long-term contracts or early-cancellation fees. However, if you cancel after the 14-day cooling-off period, you won't get refunds for past payments, and canceling early might affect your credit score as Wollit reports the loan as settled or partially settled depending on payment status. Be aware that early cancellation may impact your credit report and score, and Wollit recommends completing the plan for best results, which could be seen as a subtle way to encourage you to stay.
Technical issues with the Wollit app not working as expected, causing frustration.
Unclear communication about restrictions, fees, and how Wollit operates, leading to customer confusion.
Disappointment with credit score improvement being slow or not noticeable despite consistent use.
Concerns about an unsecured loan placed on credit file without clear explanation, causing distrust.
Customer service problems, including slow responses, shifting blame, and difficulty resolving issues.
Charges after cancellation requests, causing customers to seek refunds for fees paid post-cancellation.
Impact on credit score after closing credit accounts or renewing services unexpectedly, leading to dissatisfaction.
Fees paid without perceived value, customers feeling they paid monthly fees without seeing benefits.
Access to the Wollit app (if cancelling via app)
Ability to navigate to the 'My Plan' screen in the Settings section of the app
Ability to tap 'Cancel Plan' and follow the instructions
Access to the email account used for Wollit registration (if cancelling via email)
Email address associated with the Wollit account
Full name
Registered home address
Contact phone number
State your intention to cancel the subscription clearly
Mention if cancellation is within the 14 day cooling-off period
Before cancelling your Wollit subscription, keep in mind that you will lose access to the service and all the tools it provides once the cancellation is processed. If you cancel within 14 days of purchase, you'll receive a refund for any payments made, but if you cancel after 14 days, previous monthly payments are non-refundable, though you will receive a refund for whole months remaining on your subscription. Cancelling also ends your loan agreement with Wollit and stops further payments. Importantly, early cancellation can negatively impact your credit score, as Wollit reports loans as partially settled when subscriptions are ended prematurely, which may lower your credit rating compared to when you started. Wollit may also end your subscription early if payments are not made on time or if you breach terms, which will similarly affect your credit file.
Wollit allows you to cancel your subscription at any time directly from the app by going to the 'My Plan' screen in Settings, tapping 'Cancel Plan,' and following the instructions. They recommend completing the full plan for best results, and upon cancellation, Wollit will settle your account with credit agencies, with the impact on your credit file depending on your individual credit situation.
To cancel your Wollit subscription, you need to do it directly from the Wollit app by navigating to the 'My Plan' screen in the Settings section and tapping 'Cancel Plan.' There is no indication that a password is not required since you are already logged into your account in the app to access these settings. If you've forgotten your app password, you can reset it at this URL: https://wollit.com/reset-password. This process makes it straightforward but does require having access to your account credentials.
We've actually written a step by step guide on how to get a refund from wollit. Check it out!
The cancellation process typically takes about 2 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your wollit subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your wollit account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel wollit online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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