WPForms helps you create easy-to-use online forms for your website, like contact forms, surveys, and payment forms. They offer subscription plans where you pay yearly to get features like unlimited forms, payment processing through Stripe, Square, and PayPal, and even the option to accept recurring payments. Depending on the plan, you get different features, including support for multiple websites and advanced tools. If you see a charge from them, it's likely for one of these subscription plans to keep your forms and payment features active on your site.
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The cancellation process is straightforward and can be done directly from the user's account dashboard by following clear, guided steps to cancel auto-renewal. There are no complex barriers or support interactions required, making it very easy to cancel.
Estimated Time
On average, it takes
5 minutes
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minutes to cancel a WPForms subscription.
How to Cancel WPForms: Step by Step
If you purchased through WPForms:
- Log in to your WPForms Account.
- Click on the Downloads tab to check your license’s renewal date.
- Go to the Billing tab to view your previous license payments and active subscriptions.
- In the Subscriptions section, select Cancel for the license you wish to cancel.
- Follow the on-screen prompts:
- Start with a summary of features you will no longer have access to after cancellation, and click Continue Canceling.
- Select a reason for canceling and click Continue Canceling again.
- Review the detailed summary of what will be lost upon expiration.
- If you want to proceed, click Cancel Subscription to complete the process. If you change your mind, you can click Keep My Plan at any step.
Tips & Tricks for Canceling WPForms
- Start cancellation near license renewal date to avoid early charges but before auto-renew processes.
- Prepare for multiple steps and clicks: Expect to fill out a cancellation form with mandatory text and radio button feedback.
- Use firm but polite language emphasizing you no longer need the service and want to avoid charges to get quick support attention.
- Escalate by creating a support ticket at their official support page if the web interface is confusing or cancellation seems blocked: https://wpforms.com/account/support/
- Demand confirmation email that states subscription is fully cancelled and auto-renewal disabled.
- Use social proof or threaten to share poor experiences on public forums if they stall or delay your cancellation.
- Uninstall and delete plugin from WordPress dashboard post cancellation to remove all residual data and prevent accidental usage.
- Watch out for "improvement feedback" traps designed to delay cancellation; provide minimal but sufficient answers quickly to move forward.
- Follow up persistently via support tickets or email if cancellation confirmation doesn't arrive in a timely manner.
- Check your billing method (PayPal, credit card) to manually stop recurring payments if WPForms cancellation process is too onerous or overridden by delays.
WPForms Customer Service Info
If you need assistance, here's how you can get in touch with WPForms's support team.
Cancel WPForms Script
Script
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Dear WPForms Team,
I hope this message finds you well. I would like to request the cancellation of my WPForms subscription. After using the service for a while, I have decided to discontinue my subscription as it no longer meets my current needs.
I appreciate the features WPForms offers and the support I have received during my time as a member. Please let me know if you need any further information to process this request.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
WPForms operates on an annual subscription model that auto-renews by default. You can cancel your subscription anytime to continue using WPForms until the renewal date, after which your license expires and premium features are disabled. They offer a 14-day money-back guarantee for new purchases, allowing refunds within this period if requested. Cancellation is done through your WPForms Account in the Billing section.
Yes, you need your password to cancel your WPForms subscription because you must log in to your WPForms account before you can access the cancellation option. The cancellation process involves navigating to the Billing tab after logging in. If you have forgotten your password, you can reset it here: https://wpforms.com/account (look for the password reset option).
- Complicated cancellation process requiring multiple steps and at least 7 clicks.
- Mandatory feedback submission (text box and radio buttons) as part of the cancellation, which users find frustrating.
- Negative customer experience with the process, causing distrust and disappointment in the WPForms developers.
- Feeling that the detailed cancellation process is designed to deter cancellations and retain customers uncomfortably.
- Limited refund eligibility only offered within the first 14 days as a full refund, after which no refund is available.
- Refund policy restrictions such as no refund on renewals, only on new purchases.
- Product not fitting user needs discovered after purchase or trial.
- Lack of specific features desired by users leading to cancellation.
WPForms uses an annual subscription model that auto-renews by default, but you can cancel at any time to stop auto-renewal. After cancellation, you retain access to the paid features until your subscription expires, but you won't get prorated refunds or early cancellations beyond a 14-day refund window. So, be aware that while you can cancel anytime, you are essentially locked in for the full paid term once it's started, and refunded only if you cancel within the first 14 days.
Before canceling your WPForms subscription, know that you can continue using the service until the end of your current paid term. Once your license expires, you will lose access to premium features like updates, integrations, support, payment options, advanced form fields, and spam protection. However, you will still have access to your existing forms and entries even after cancellation. Note that you won't receive any plugin updates, which may expose you to security risks, and you can manually renew your license if you decide to come back later.
- WPForms account login credentials (email address and password)
- Access to the WPForms Billing tab (within your WPForms account dashboard)
- License details (to identify the correct license/subscription to cancel)
- Knowledge of the renewal date (found in the Downloads tab)
- Completion of a cancellation form (may require a reason for cancellation and basic account info)
- Review and confirmation of lost features (agree to terms acknowledging what is lost after cancellation)
- Confirmation of cancellation (final consent to complete the process)
- Payment and billing details (to settle any outstanding charges, if required)
We've actually written a step by step guide on how to get a refund from WPForms. Check it out!
The Easiest Way to Cancel WPForms
If you’re frustrated trying to cancel your subscription, membership, or bill from WPForms—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to WPForms?
WPForms Stripe charges could show up on statements as: WPForms, WPForms Payment, WPForms Stripe, Payment to WPForms, Stripe Payment, Form Payment, Website Payment, WPForms Donation, WPForms Subscription, plus any custom Payment Description set in the Stripe settings for WPForms which can be dynamically appended with page or post titles.
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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