WW International, also known as WeightWatchers, offers subscription-based weight loss programs that include a science-based nutrition plan, thousands of recipes, weight and activity trackers, and personalized meal planning with a Registered Dietitian. They have different subscription plans, like 10-month, 3-month, and 1-month plans, which all auto-renew monthly at $23 after the initial term unless canceled. Beyond memberships, they also offer workshops for live coaching and community support, and specialized medical weight-loss programs with doctor care. If you're getting billed by them, it's likely for one of these subscription services or programs.
Difficulty
12345
678910
Easy
Medium
Very Hard
Cancellation can be done online easily via the website or 24/7 chat, but the timing for the cancellation to take effect depends on the type of membership plan, which might cause slight confusion for some consumers.
Estimated Time
On average, it takes
5 minutes
00
00
minutes to cancel a WW International subscription.
How to Cancel WW International: Step by Step
If you purchased through weightwatchers.com:
- Go to the Weight Watchers cancellation page: Cancellation Page.
- Log in to your account using your credentials.
- Follow the prompts to cancel your membership instantly.
- If you require immediate cancellation in Ontario, Quebec, Nova Scotia, and Manitoba, call Customer Care at 1-800-651-6000.
- For further assistance, use the 24/7 chat available on the Weight Watchers website.
If you purchased through the Apple App Store:
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top to access your Apple ID settings.
- Select "Subscriptions."
- Find and select the Weight Watchers subscription.
- Tap "Cancel Subscription" and follow the prompts to confirm cancellation.
- If you encounter issues, visit the Apple support page for detailed assistance.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap your Profile Icon at the top right corner.
- Select "Payments & Subscriptions."
- Go to "Subscriptions" and find your Weight Watchers subscription.
- Tap "Cancel Subscription" and follow the instructions provided.
- Note: You must be signed in to the Google Account that holds the subscription; uninstalling the app will not cancel the subscription.
Tips & Tricks for Canceling WW International
- Cancel online to stop automatic renewal but be prepared to fulfill your existing contract.
- Use a medical excuse (pregnancy, old diagnosis) to request early cancellation; no proof usually required.
- Contact Weight Watchers via Facebook messaging for cancellation assistance; some users report success and full refunds.
- If direct cancellation fails, try saying you want to change your plan type to trigger cancellation without new enrollment.
- Change your card number on file to stop payments as a last resort, though this is unofficial and may cause issues.
- Call customer service even if they initially deny cancellation; persistence helps, and giving personal reasons may assist.
- Cancel near the end of your membership month or plan commitment period to avoid paying for extra unused time.
- After cancellation, you typically retain access until the end of your subscription period.
- Prepare for some customer service resistance; be firm and clear in your cancellation request.
- Check for no early termination fees as recent policy changes may favor cancellation without penalties.
WW International Customer Service Info
If you need assistance, here's how you can get in touch with WW International's support team.
Cancel WW International Script
Script
Copy
Dear WW International Team,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription due to personal reasons that prevent me from effectively utilizing your services at this time. I have appreciated the support and resources provided, but I believe it is in my best interest to discontinue my membership now.
Please confirm the cancellation of my account and any associated billing. Thank you for your assistance in this matter.
Best regards,
Frequently Asked Questions
WW International's membership cancellation policy states that cancellations take effect at the end of the commitment or plan period: for multi-month Commitment Plans and pre-pay Savings Plans, cancellation takes effect at the end of the initial or commitment plan period; for standard monthly plans, cancellation takes effect at the end of the membership month in which you cancel. Refunds are generally not provided unless under special refund circumstances as allowed by law. Cancellations can be done online, which is the easiest and fastest method; however, memberships purchased through the Apple App Store or Google Play require cancellation and refund requests to be handled through those platforms directly.
You do need your password to cancel your WW International (Weight Watchers) subscription if you are canceling online through their website. To do this, you must log in with your username and password at weightwatchers.com, then navigate to your account settings to find cancellation options. If you don't remember your password, you can reset it here: https://www.weightwatchers.com/us/account/password-reset. Alternatively, you can cancel by calling their phone support, where you will need to provide your account information but may not strictly need your password. This information is based on detailed account cancellation steps found on reliable sources about WW cancellation.
- Billing mistakes and poor customer service leading to dissatisfaction despite liking the meetings.
- Cancellation due to hospitalization or need for an easier program with no refund received.
- Issues with defective products and long hold times for customer service.
- Immediate charges after joining but unable to access the program due to system upgrades; broken refund promises.
- Difficulty canceling online due to forgotten passwords and frustrating cancellation processes.
- Unclear cancellation policies and no refund possibilities after cancellation.
- Dissatisfaction with product labeling and outcomes, feeling no chance of success.
- Continued billing after cancellation requests and trouble correcting account billing.
- Unresponsive customer support for defective products and billing problems.
- Deceptive subscription practices including auto-renewals without clear notification and trouble getting refunds.
- False advertising regarding membership offers and discounts.
- Complicated cancellation policies leading to charges for unused months.
- Poor website usability making cancellation attempts and refund processes difficult.
- Frustration over ongoing subscription charges despite cancellations and difficulty contacting supervisors.
- Warnings about providing credit card information due to billing and cancellation issues.
You can cancel your WW International subscription or membership at any time, but you should be aware that cancellation requests are typically processed within 72 hours and automatic renewal charges may occur if you do not cancel before the renewal date. Some long-term commitment plans may include early termination fees if you cancel before the contract ends. Additionally, refunds are generally limited to a 3-day window after purchase, and purchases via Apple iTunes are non-refundable under Apple's terms. It's also important to note that fees incurred prior to cancellation may still be collected.
Before cancelling your WW International (WeightWatchers) subscription, know that cancellation takes effect at the end of your current subscription month, prepaid period, or committed period depending on your plan type. Once cancelled, you lose access to your subscription benefits, including digital content, coaching, and workshop access, as your subscription access ends at the cancellation effective date. Refunds are generally not provided except in special circumstances such as pregnancy, medical issues, or relocation away from workshop locations. Also, refunds are pro-rated for unused months and may be reduced by the value of any free items you received as part of your plan.
- Account login details (username and password)
- Name associated with the account
- Email address on file
- Billing address and/or other identifying address information
- Date of birth (may be requested if cancelling by phone)
- Membership type (online, meeting, app-based)
- Cancellation reason (may be required when submitting a form or speaking with customer service)
- Reference number or confirmation (if cancelling by phone)
- Apple ID or Google Play account details (if the purchase was made through the App Store/Google Play)
- Confirmation of cancellation (such as an email or on-screen notice, for your records)
- Any early termination/refund policies that might apply (for multi-month or prepaid plans)
We've actually written a step by step guide on how to get a refund from WW International. Check it out!
The Easiest Way to Cancel WW International
If you’re frustrated trying to cancel your subscription, membership, or bill from WW International—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
What Are Some Alternatives to WW International?
WW Int’l-DIGITAL 800-221-2112, WW Grocery, WWGROC, WWG
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.avif)
