Xcellent Computer Services is a tech support company that helps people with their computer issues, like repairs and software setup. They also offer subscription services for ongoing support, which means you pay a monthly fee to get help whenever you need it. If you’re getting billed by them, it’s likely for that subscription to keep your devices running smoothly without any hassle!
Canceling a subscription typically involves navigating through account settings or contacting customer support, which can be moderately straightforward yet occasionally frustrating depending on the process in place. There may also be additional steps required, such as confirming the cancellation through email or phone call.
Estimated Time
On average, it takes 20 minutes0020 minutes to cancel a Xcellent Computer Services subscription.
How to Cancel Xcellent Computer Services: Step by Step
If you purchased through Facebook:
Go to m.facebook.com on your mobile device.
Log in to your Facebook account.
Navigate to the menu by tapping the three horizontal lines in the top right corner.
Select Settings & Privacy, then tap Settings.
Scroll down to the Payments section and tap on Manage.
Find the Subscriptions or Recurring Payments option and select it.
Locate the subscription to Xcellent Computer Services and tap on it.
Tap Cancel Subscription and follow the prompts to confirm cancellation.
If you purchased through PayPal:
Log in to your PayPal account at www.paypal.com.
Go to Your Account and select Activity.
Find the payment made to Xcellent Computer Services.
Click on the payment, then select Details.
Scroll down to Actions and select Manage Subscriptions.
Find the subscription to cancel, then click on Cancel.
Confirm the cancellation when prompted.
If you purchased through your credit card:
Check your credit card transaction history for payments to Xcellent Computer Services.
Contact your credit card issuer’s customer service via the number on the back of your card.
Request cancellation of future payments to Xcellent Computer Services.
Follow any additional steps provided by your credit card issuer to ensure the cancellation is processed.
How to Contact Xcellent Computer Services
If you need assistance, here's how you can get in touch with Xcellent Computer Services's support team.
Phone
The phone is not available.
Email
The email is not available.
Site
The site is not available.
Savings Calculator
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Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
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Tips and Tricks for Getting a Xcellent Computer Services Refund
Document everything: Keep records of all correspondence and transactions.
Use clear language: Be concise and state your desire to cancel straight away to avoid confusion.
Contact during off-peak hours: Call or chat mid-morning or mid-afternoon when wait times are shorter.
Ask for a supervisor: If the first representative doesn’t help, politely ask to escalate to a supervisor.
Be polite but firm: A positive tone can often yield better results than frustration.
Reference cancellation policies: Point out any discrepancies in their policies if they resist.
Utilize social media: Sometimes a tweet or public post can expedite the process more than a private message.
Cite industry norms: Mention that many companies have an easy cancellation process; this adds pressure to comply.
Timing is key: Try to call right after you receive your bill or just before the next billing cycle.
Request confirmation: Always ask for an email confirmation that your subscription is cancelled before hanging up.
Be persistent: If one representative can’t help, just call again until you find someone who can.
Check forums for user advice: See if others have posted effective phrases or tactics that worked for them.
Offer to leave feedback: Sometimes letting them know you'll provide feedback can motivate them to assist promptly.
Why Do People Request Refunds from Xcellent Computer Services
Cost concerns - The subscription is too expensive.
Lack of usage - Not using the services enough to justify the cost.
Change in needs - Services no longer align with current requirements.
Poor customer service - Dissatisfaction with support or assistance.
Technical issues - Frequent problems with services or software.
Competitor options - Better or cheaper alternatives available.
Service quality - Decrease in the quality of services provided.
Billing errors - Mistakes in billing or unexpected charges.
Moving locations - Relocating to an area where service is not available.
Contract disputes - Issues with terms of the service agreement.
Xcellent Computer Services Refund Script
Script
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Dear Xcellent Computer Services, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Xcellent Computer Services
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Xcellent Computer Services Refund Policy
Xcellent Computer Services requires members to submit a cancellation request at least 30 days prior to the billing date to avoid being charged for the next subscription period. Members can cancel their subscription through their account settings or by contacting customer support directly.
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The Easiest Way to Get a Xcellent Computer Services Refund
If you're frustrated trying to cancel your subscription, membership, or bill from Xcellent Computer Services—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.
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Frequently Asked Questions
Be cautious, as Xcellent Computer Services might have terms that include early-cancellation fees or lock-in periods that can make it difficult to cancel immediately. Always read the fine print in your contract; they might employ gimmicks like requiring you to call a customer service representative or making it inconvenient to cancel online. Ensure you're aware of any commitments before signing up to avoid unexpected charges.
Cost concerns - The subscription is too expensive.
Lack of usage - Not using the services enough to justify the cost.
Change in needs - Services no longer align with current requirements.
Poor customer service - Dissatisfaction with support or assistance.
Technical issues - Frequent problems with services or software.
Competitor options - Better or cheaper alternatives available.
Service quality - Decrease in the quality of services provided.
Billing errors - Mistakes in billing or unexpected charges.
Moving locations - Relocating to an area where service is not available.
Contract disputes - Issues with terms of the service agreement.
Account Number
Email Address associated with the subscription
Phone Number linked to the account
Name of the account holder
Service or Product Name being cancelled
Billing Address
Last Payment Date
Reason for Cancellation
Confirmation of Cancellation preferred (email or text)
Before cancelling your subscription to Xcellent Computer Services, be aware that you may lose access to exclusive tech support features, software updates, and member-only discounts on services. Additionally, consider whether you will be charged any cancellation fees, and ensure you understand the terms of service regarding refunds for any unused months. It's also wise to back up any data stored within your account, as cancellation may result in the permanent loss of access to your files.
Xcellent Computer Services requires members to submit a cancellation request at least 30 days prior to the billing date to avoid being charged for the next subscription period. Members can cancel their subscription through their account settings or by contacting customer support directly.
To cancel your subscription with Xcellent Computer Services, you will need to provide your password to authenticate your request. If you've forgotten your password and need to reset it, you can do so by visiting the following link: https://www.facebook.com/login/identify. This will allow you to regain access and proceed with the cancellation easily.
The cancellation process typically takes about 20 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Xcellent Computer Services subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Xcellent Computer Services account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Xcellent Computer Services online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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Bella
★★★★★
✓487 subscriptions cancelled
✓Xcellent Computer Services Cancellation Expert
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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