Xplore provides various internet plans with unlimited data for rural Canada using technologies like fibre-optic, fixed wireless (5G Ultra), and satellite internet. Customers receive monthly bills and can pay through credit card or direct bank withdrawal. The plans are flexible allowing upgrades or changes without penalty, and extra services such as home phone and Wi-Fi solutions are also available. Customers get professional installation and 24/7 Canadian-based support, making it easy to manage subscriptions and billing online or by phone.
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It requires calling Xplore's Customer Care Centre to cancel, which is fairly straightforward but may involve wait times depending on call volume. The presence of a clear cancellation phone number and a 30-day money-back guarantee simplifies the process and mitigates difficulties.
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minutes to cancel a Xplore subscription.
How to Cancel Xplore: Step by Step
If you purchased through Xplore directly:
- Contact Xplore’s Customer Care Centre at 1-866-841-6001.
- Request cancellation of your subscription and provide any necessary account information.
- Confirm cancellation and inquire about any applicable refunds according to their 30-day money-back guarantee.
If you purchased through Pre-Authorized Debit (PAD):
- Fill out the PAD cancellation notice with the following details:
- Your name as the payor.
- The amount being cancelled.
- Your account number.
- The effective date of cancellation.
- Your signature or that of a valid signing authority.
- Send the completed cancellation notice using one of the following methods:
- Email to billing@xplornet.com.
- Fax to 1-866-510-2232.
- Mail to P.O. Box 9060, Woodstock NB E7M 6B5.
- For further questions, contact Xplore’s Customer Care team at 1-866-841-6001.
Tips & Tricks for Canceling Xplore
- Request insurance details if attempting to self-remove equipment to avoid personal liability.
- Negotiate fees for equipment pickup; offer to pay only mileage instead of full dealer fees.
- Choose self-return option by requesting equipment return boxes to avoid costly pickup charges.
- Confirm which equipment must be returned to prevent unexpected charges for missing items.
- Refuse permission to remove rooftop mounts if concerned about property damage or leaks; keep mounts for alternative use.
- Time cancellation to align with end of billing cycle to avoid being charged for an extra month.
- Use polite but firm language emphasizing fairness and your intent to cancel without further charges.
- Be prepared to escalate by requesting to speak with supervisors if initial cancellation attempts fail.
- Watch for offers like free service extension during transition, but stay firm on your cancellation decision.
Xplore Customer Service Info
If you need assistance, here's how you can get in touch with Xplore's support team.
Cancel Xplore Script
Script
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Dear Xplore Customer Support,
I hope this message finds you well. I am writing to formally request the cancellation of my subscription with Xplore, effective immediately. Unfortunately, I have found that the service no longer meets my needs as I have decided to pursue other options.
Please confirm the cancellation of my subscription and ensure that no further charges are made to my account. Thank you for your assistance in this matter.
Best regards,
[Your Name]
Frequently Asked Questions
Xplore offers a 30-day money-back guarantee allowing customers to cancel their subscription within 30 days of activation for a full refund, provided the equipment is returned in good condition. Beyond this trial period, canceling before the end of the commitment period incurs an early cancellation fee ($240 for a two-year contract or $120 for one year in most of Canada, prorated monthly), and all outstanding amounts must be paid. To cancel, customers must contact Xplore's Customer Care Centre at 1-866-841-6001.
To cancel your subscription with Xplore (xplore.ca), you need to contact their Customer Care Centre by phone at 1-866-841-6001. It appears that cancellation is handled through customer support, and they do not specify that you need to provide your password for cancellation. However, if you want to manage your account online or possibly verify your identity, a password might be required. If you need to reset your password, you can do so at this link: https://www.myxplore.ca/ by clicking "Forgot your password?".
- Billing issues including unauthorized charges, payments taken without consent, and disputed balances sent to collections.
- Poor internet service quality with technical problems, slow speeds, and connectivity issues.
- Service cancellation due to unresolved technical problems like LTE installation failure and poor satellite signal.
- Frustration with customer service responses and communication.
- Dispute over removal of equipment after cancellation, such as company not removing towers.
- Being charged after service cancellation and threats of legal action.
- Feeling that fees are unjust, especially when service quality is poor or services do not function.
- Switching to competitors due to poor service performance.
- Disputes related to billing in advance and automatic billing causing unauthorized charges.
- Cancellations after failed technical appointments and deteriorating service.
- Dissatisfaction with the company's handling of credits and refund policies post-cancellation.
Xplore allows you to cancel your subscription at any time by contacting their Customer Care, but if you cancel after the initial 30-day money-back trial period, you may face early cancellation fees and must pay any outstanding amounts. The early cancellation fee can be substantial—up to $240 for a two-year contract, reduced by $10 for each month remaining—and you must return any Xplore equipment in good condition within 30 days of cancellation. Be aware that while Xplore has a 30-day money-back guarantee with no fees if you cancel early enough, beyond that you are typically locked into a contract with penalties for early exit.
Before cancelling a subscription or membership with Xplore, know that you will lose access to myxplore.ca and any associated services immediately after cancellation. You must return all Xplore equipment in good condition within 30 days to avoid additional fees. If cancelling before your commitment period ends, early cancellation fees will apply, which vary depending on your contract length and province. There is a 30-day Money-Back Guarantee trial period where you can cancel without penalty if equipment is returned properly. Additionally, all outstanding charges must be paid upon cancellation.
- Account holder's full name
- Xplore account number
- Service address (location the service is provided to)
- Billing contact information (email and/or phone number)
- Reason for cancellation (optional but sometimes required)
- Effective date of cancellation (when you want service to end)
- Signature(s) of all required signing authorities (for business or joint accounts)
- Outstanding balances or early termination fees (must be paid in full)
- Return of Xplore equipment (must be sent back in good condition within 30 days if required)
- Email, fax, or mailing address to send the cancellation notice (e.g., billing@xplornet.com, fax: 1-866-510-2232, or P.O. Box 9060, Woodstock NB E7M 6B5)
- Contact Xplore Customer Care at 1-866-841-6001 to confirm the request
We've actually written a step by step guide on how to get a refund from Xplore. Check it out!
The Easiest Way to Cancel Xplore
If you’re frustrated trying to cancel your subscription, membership, or bill from Xplore—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Xplore?
XPLORE, XPLORE CANADA, XPLORE INTERNET, XPLORE COMM, XPLORE SERVICES, XPLORINET, XPLORINET COMM
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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