The Ultimate Step by Step Guide to Cancelling a Zealthy Subscription or Membership (getzealthy.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Zealthy is a healthcare service that offers affordable virtual care for things like weight loss, birth control, erectile dysfunction, mental health, and primary care. They provide subscription plans with monthly fees, such as a weight loss program starting at $39/month during a limited-time offer, and prescriptions are delivered to your home discreetly. You may see charges from Zealthy because you are paying for access to appointments, prescriptions, refills, and messaging with providers, all managed through a membership. You can cancel or update your membership and payment info anytime through their patient portal.
The cancellation process for Zealthy is relatively straightforward as users can cancel their membership directly through their profile in the secure member portal. The process is not complex or heavily gated but requires the user to log in and navigate to the cancellation option, which is typical for online memberships.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Zealthy subscription.
How to Cancel Zealthy: Step by Step
If you purchased through Zealthy.com:
Log into your Zealthy account on the website.
Go to your profile section.
Select Manage Membership.
Click on Manage Plan to proceed with the cancellation.
Follow the prompts to confirm your cancellation.
You will continue to have access to the service until the end of your current membership term.
How to Contact Zealthy
If you need assistance, here's how you can get in touch with Zealthy's support team.
Cancel well before the renewal date to avoid being charged again, as Zealthy requires cancellation before the membership renews.
Document all communications with Zealthy including emails and cancellation confirmations to protect yourself from wrongful charges.
Use clear and assertive language in your cancellation request, explicitly stating you want to stop all charges and membership immediately.
Contact customer support multiple times if needed and escalate by asking to speak to supervisors or managers if charges continue post-cancellation.
Save screenshots or recordings of the cancellation confirmation from their portal or support staff.
If unauthorized charges persist, consider contacting your bank or credit card company to dispute charges and block future payments.
Be wary of the portal’s status messages—users reported the portal showing accounts as 'set to cancel' but still charging them.
Timing your cancellation early in the billing cycle can reduce the risk of overlapping charges or confusion.
Monitoring statements regularly after cancellation is crucial to catch and dispute any ongoing or hidden charges quickly.
Users suggest switching providers if experiencing continuous billing issues and poor customer service.
Why Do People Request Refunds from Zealthy
Desire to avoid being charged for the next billing cycle by canceling before renewal.
Discontinuation during free trial period to prevent automatic conversion to paid membership.
Non-refundable consultation and membership fees can prompt cancellation if services are deemed unsatisfactory.
Medication orders are final with no refunds or returns, leading to cancellations if medication is no longer wanted.
Concerns over billing errors or incorrect charges, prompting cancellations and refund requests.
Change in personal circumstances such as financial issues or health needs.
Cost and affordability being a major factor in canceling health-related subscriptions in general.
Zealthy Refund Script
Script
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Dear Zealthy, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Zealthy Refund Policy
Zealthy allows you to cancel your membership at any time by logging into your account and selecting "Manage Membership." You must cancel before your membership renews to avoid charges for the next period, but you can continue using services until the current term ends. There are no prorated refunds for cancellations during the membership period, and medication orders once shipped are final and non-refundable. Free trials require a payment method and automatically convert to paid memberships unless canceled before the trial ends.
The Easiest Way to Get a Zealthy Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Zealthy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
When using Zealthy, you need to be aware that you must cancel your membership before it renews to avoid being charged for the next period, as there are no prorated refunds for partial periods. While you can cancel anytime through your account, your access continues until the end of the current billing cycle, and all medication sales are final with no refunds or returns once shipped. Additionally, if you start with a free trial, it automatically converts to a paid membership unless canceled beforehand, which requires entering payment information at sign-up.
Desire to avoid being charged for the next billing cycle by canceling before renewal.
Discontinuation during free trial period to prevent automatic conversion to paid membership.
Non-refundable consultation and membership fees can prompt cancellation if services are deemed unsatisfactory.
Medication orders are final with no refunds or returns, leading to cancellations if medication is no longer wanted.
Concerns over billing errors or incorrect charges, prompting cancellations and refund requests.
Change in personal circumstances such as financial issues or health needs.
Cost and affordability being a major factor in canceling health-related subscriptions in general.
Zealthy account login credentials (email and password used to access your account)
Access to your account’s "Manage Membership" section to initiate cancellation
Knowledge of your next renewal date (to ensure cancellation occurs before renewal and avoid unwanted charges)
Email address associated with your Zealthy account (required if contacting support)
Details of your current membership/subscription plan (annual or monthly, trial status, etc.)
Approximate date/time of original subscription (may help support identify your account or charges)
Reason for cancellation (if contacting support for a refund or issue)
Proof of inadvertent charge (if seeking a refund following timely cancellation, e.g., etc., screenshot or transaction ID)
Support contact information: Email support@getzealthy.com if you have issues with cancellation or require a refund
Before cancelling your Zealthy subscription or membership, know that you must cancel before the renewal date to avoid being charged for the next billing cycle. Upon cancellation, you will lose access to all membership benefits, including any ongoing medication management and support services associated with the subscription. Zealthy does not offer refunds for cancelled subscriptions once charged, so it's important to time your cancellation carefully. Additionally, prescription product sales are final and non-returnable. For any cancellation, you can manage it through your profile under membership management settings.
Zealthy allows you to cancel your membership at any time by logging into your account and selecting "Manage Membership." You must cancel before your membership renews to avoid charges for the next period, but you can continue using services until the current term ends. There are no prorated refunds for cancellations during the membership period, and medication orders once shipped are final and non-refundable. Free trials require a payment method and automatically convert to paid memberships unless canceled before the trial ends.
To cancel your Zealthy subscription, you need to log into your Zealthy account and manage your membership from your secure member portal, which means you do need your password to access your account for cancellation. If you have forgotten your password, you can reset it at the following link: https://app.getzealthy.com/login?redirect=%2Fcheckout (select 'Forgot your password? Reset password') to regain access and cancel your subscription.
We've actually written a step by step guide on how to get a refund from Zealthy. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Zealthy subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Zealthy account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Zealthy online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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