Oportun is a reputable financial technology company that provides affordable and inclusive financial services primarily in the United States. Its mission is to help people with limited credit history or low income levels build a better future. Oportun offers personal loans, auto loans, and credit cards to its users. Unlike traditional lenders, Oportun takes into account an individual's financial history and capability rather than just their credit score when evaluating loan applications. This approach opens up opportunities for individuals who may have been excluded by traditional financial institutions. Their user-friendly online platform and mobile app make it easy for users to apply for loans and manage their accounts. Oportun's users primarily consist of individuals looking for accessible and responsible financial services to meet their everyday needs and improve their financial well-being.
Oportun has a comprehensive dispute policy in place that aims to address any concerns or conflicts that may arise during the customer's experience. The company encourages customers to promptly notify them if they have a dispute or issue, providing clear instructions on how to file a complaint or submit a dispute. Oportun undertakes a diligent and thorough investigation of each dispute, gathering relevant information and reviewing all available evidence. The company is committed to resolving disputes in a fair, transparent, and timely manner. While specific timelines for resolution may vary depending on the complexity of the issue, Oportun strives to provide its customers with regular updates and aims to reach a resolution as quickly as possible. By maintaining an effective dispute policy, Oportun demonstrates its commitment to customer satisfaction and ensuring a positive user experience.
Oportun doesn't make it easy to get a dispute. Many users get lost in the support web pages, not sure what to do and where to click. If you find the Oportun's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that dispute:
The time it takes to resolve a dispute with Oportun may vary depending on the nature and complexity of the issue, as well as the cooperation of all parties involved. Oportun is committed to addressing and resolving disputes in a timely manner. Upon receiving a dispute or complaint, Oportun undertakes a diligent investigation, gathering relevant information and reviewing all available evidence. They strive to provide regular updates to customers throughout the process. While some disputes may be resolved swiftly, others may require additional time for thorough assessment and investigation. However, Oportun's commitment to customer satisfaction suggests that they aim to reach a resolution as quickly as possible.
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By setting up a Chargeback account on your iOS device, you can get easy and reliable help in a matter of minutes. Check out some other examples of how Chargeback can help you deal with various personal finance issues: