How to Dispute Zeel [98% Success]

How to Dispute Zeel [98% Success]

Table of contents

Zeel is a platform that offers on-demand health and wellness services, primarily focusing on in-home massages. Through Zeel, users can book a variety of massage types, including Swedish, deep tissue, prenatal, and sports massages, to be delivered to their homes, hotel rooms, or offices. In addition to massage services, Zeel provides medical and therapeutic treatments such as physical therapy and behavioral health services via its affiliate, ZP Medical Services. The service operates through an app and a website, ensuring secure, HIPAA-compliant bookings. Zeel's clientele includes individuals seeking convenient, professional massage therapy at home, as well as organizations looking to provide wellness solutions to employees and healthcare partners. This service is particularly popular among busy professionals, wellness enthusiasts, and those requiring therapeutic interventions for medical conditions​.

Zeel Dispute Policy

Zeel's dispute policy emphasizes mandatory arbitration for resolving all disputes related to its services, except those eligible for small claims court. To initiate arbitration, the aggrieved party must send a written notice to the other party. If the dispute is unresolved within 30 days, either party can commence arbitration administered by the American Arbitration Association (AAA). The process typically avoids personal appearances and is conducted via phone, online, or written submissions. The arbitration decision is generally issued within 120 days, extendable by 30 days if necessary. Importantly, Zeel does not permit class actions, and all claims must be filed individually. If a claim is improperly filed contrary to these terms, Zeel may recover legal fees up to $5,000. Changes to the arbitration provision can be rejected within 30 days, preserving the user’s right to terminate their account under the original terms​.

Zeel doesn't make it easy to get a dispute. Many users get lost in the support web pages, not sure what to do and where to click. If you find Zeel's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.

After getting a profile, you’re just a few simple steps away from securing that dispute:

  1. Log in and hit Dispute Instantly
  2. Choose the charges you'd like to get Zeel Dispute for
  3. Open our templated email
  4. Press send

How long does it take to resolve a dispute with Zeel?

Resolving a dispute with Zeel typically follows a structured process, primarily through mandatory arbitration as outlined in their terms of service. Once a dispute arises, the party seeking resolution must send a written notice of intent to arbitrate to the other party. If the dispute is not resolved within 30 days of receiving this notice, either party may commence an arbitration proceeding. The entire arbitration process, including the arbitrator's decision, is expected to be completed within approximately 120 to 150 days, barring extraordinary circumstances​.

Chargeback Protects Your Privacy and Finance

Introducing the AI financial concierge that will make your life easier and your finances more organized! With our cutting-edge technology, you'll never have to worry about disputes, refunds, or returns again. Our AI-powered system is designed to handle all of your financial issues with ease and efficiency, so you can focus on the things that matter most.

Whether you're dealing with a difficult merchant or just need help navigating a complicated dispute process, our financial concierge is here to help. With a few simple clicks, you can connect with a team of financial experts who will work tirelessly to resolve any issues you may have.

Chargeback Can Help With More Than Disputing Zeel!

If you need help with disputes, refunds and subscription cancellations on other platforms, Chargeback is the way to go. We can help if you need to get a Netflix Dispute or Hulu Dispute or Grammarly Dispute.

By setting up a Chargeback account on your iOS device, you can get easy and reliable help in a matter of minutes. Check out some other examples of how Chargeback can help you deal with various personal finance issues:

Norah Collins

By Norah Collins

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