Overview
CyberGhost VPN is a company that helps you stay safe and private online. It offers easy-to-use VPN services for different devices like your computer, phone, smart TV, and even your router. With CyberGhost, you can hide your online activity from others, unblock websites, and stream your favorite shows safely. They focus on protecting your privacy without tracking what you do and offer a free trial plus a 45-day money-back guarantee, so it's easy to try it out.
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The information comes directly from the about page of CyberGhost VPN's official website, which clearly explains the company's main services in a way that is accessible to consumers.
How to Get a CyberGhost VPN Refund: Step by Step
If you purchased through CyberGhost VPN website (card purchases):
- Go to the CyberGhost VPN support page or directly visit https://support.cyberghostvpn.com/hc/en-us/requests/new.
- Have your purchase Order Number or Reference Number ready.
- Submit a refund request ticket explaining you want a refund for your subscription purchase.
- Alternatively, you can send an email to support@cyberghost.ro with the refund request and your purchase details.
- You can also use the 24/7 live chat support on the CyberGhost VPN website (bottom right corner) to request the refund.
- Note: You must request the refund within 14 days for 1-month subscriptions or within 45 days for subscriptions of 6 months or longer.
- Disabling automatic renewal does not initiate a refund request, you must explicitly request the refund.
If you purchased through Apple (App Store or iTunes):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap CyberGhost VPN subscription.
- Tap Cancel Subscription to stop future billing (if not already canceled).
- Open a browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- Select I'd like to and then Request a refund.
- Choose the reason for the refund, such as subscription renewed without notice or account was unused.
- Submit the request and wait 24-48 hours for Apple's response.
If you purchased through Google Play:
- Open the Google Play Store app on your Android device.
- Tap the menu (hamburger) button.
- Tap Subscriptions.
- Tap the CyberGhost VPN subscription.
- Select Cancel Subscription to stop future payments.
- Note that cancellation does not automatically refund previous payments.
- For a refund request, email support@cyberghost.ro with your purchase details and reason for refund.
If you purchased through Roku:
- Roku does not have a formal refund flow for CyberGhost VPN subscriptions.
- Contact Roku Customer Support through their website or phone.
- Explain that the CyberGhost VPN subscription was renewed without notice or was unused.
- Be persistent with your refund request.
- If Roku directs you to CyberGhost, contact CyberGhost support as stated above.
How to Contact CyberGhost VPN
If you need assistance, here’s how you can get in touch with Roku support team:
Tips and Tricks for Getting a CyberGhost VPN Refund
- Submit refund requests via support tickets rather than live chat, as live chat is often not available or visible.
- Be polite but persistent with follow-up messages if you don't get an immediate response.
- Include proof of purchase (e.g., invoice PDF) promptly when requested by support.
- Expect delays—refund processing may take 1-2 days or longer due to high volume of requests.
- Repeated polite follow-ups (sometimes perceived as polite spamming) have helped some users get attention and refunds.
- Check payment status: if payment is pending, bank chargeback or dispute routes won’t work until cleared.
- Contact PayPal disputes if refund denied or subscription auto-renews without consent; PayPal has refunded users quickly in such cases.
- Avoid aggressive or confrontational language—users report a polite tone aids success.
- Timing matters: request refunds within the money-back guarantee window (14 days for 1 month, 45 days for longer plans) to increase chances.
- Escalate by reopening tickets or submitting new ones if initial replies are automated or unhelpful.
Why Do People Request Refunds from CyberGhost VPN
- Account access issues caused by incorrect email or login details and poor support to correct them.
- Connectivity problems including unstable VPN connections and server access issues.
- Slow speeds and poor streaming performance that do not meet user expectations.
- Unhelpful or slow customer support, including lack of live chat or phone support and long email response times.
- Intrusive verification requests when processing refunds, causing privacy concerns.
- Automatic renewal concerns and difficulties in cancellation leading to unwanted charges.
- Technical issues like app crashing, slow startup, forced captchas, excessive resource usage, and poor usability on some devices.
- Lost or inadequate device management features such as forced logouts due to device limits.
- Refund denial or delays despite requests within refund periods, leading to frustration and distrust.
- Users no longer needing the VPN due to changing circumstances such as returning to their home country.
CyberGhost VPN Refund Script
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Dear CyberGhost Support Team,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account for a subscription I did not intend to renew. I would greatly appreciate your assistance in processing a refund for this charge as soon as possible.
Thank you for your understanding and prompt attention to this matter. I look forward to your response.
Best regards,
CyberGhost VPN Refund Policy
CyberGhost VPN offers a refund policy that includes a 14-day money-back guarantee for one-month subscriptions and a 45-day money-back guarantee for subscriptions of six months or longer. Users must request a refund within the specified period through email, support ticket, or live chat, and should have their purchase details ready for processing.
The Easiest Way to Get a CyberGhost VPN Refund
If you’re frustrated trying to get a refund from CyberGhost VPN—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargbeack
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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