How to Get a First Thing Refund

• Purchase Receipt: Have the original purchase receipt from Stewart Ireland Car Sales ready, as it includes crucial details for processing your refund.
• Transaction ID: Locate your unique transaction ID associated with your purchase, which may be necessary for verifying your order.
• Vehicle Information: Provide specific details about the vehicle, including the make, model, year, and VIN (Vehicle Identification Number).
• Refund Request Form: Download and fill out the refund request form from the Stewart Ireland Car Sales website to initiate the refund process.
• Photographic Evidence: If applicable, gather photos that demonstrate the condition of the vehicle or any specific issues that warrant a refund.
• Communication Records: Compile any correspondence with Stewart Ireland Car Sales regarding your purchase or refund inquiry for reference.
• Compliance with Return Policy: Review and ensure your situation complies with the Stewart Ireland Car Sales return policy regarding refunds.
• Identification: Prepare a copy of your government-issued identification to confirm your identity during the refund process.

At First Thing, we strive to provide quality services related to car sales, including vehicle purchases, trade-ins, and financing options. Understanding your rights and eligibility for refunds is essential for ensuring a smooth experience. Our refund policy is designed to address specific scenarios that may arise during the buying process. Below are the situations where users may qualify for a refund:

• Vehicle Return: If a vehicle purchased from First Thing meets specific criteria, such as being returned within a designated period and in the same condition as received, customers may be eligible for a refund.
• Trade-In Adjustments: In cases where a trade-in value was miscalculated or not fully accounted for during the sale, customers may request a review for potential adjustments leading to a possible refund.
• Financing Changes: If there are modifications in financing terms after the sale has been finalized that affect the total amount due, customers might qualify for a refund or adjustment based on those terms.
• Service Fees for Additional Products: In scenarios where additional services or products are purchased but not rendered or not delivered in a satisfactory manner, requests for refunds may be considered.
• Documentation Errors: If there are discrepancies in the documentation provided at the time of sale that lead to confusion or incorrect charges, a refund request could be warranted.

We encourage customers to reach out to our support team for any inquiries regarding eligibility for refunds related to the above scenarios to ensure a clear understanding of their rights and options.

At First Thing, users occasionally need assistance with refunds based on their interactions with the platform. Here are some scenarios where users successfully claimed refunds:

• Service Cancellation: A user decided to cancel their premium subscription after realizing they no longer needed the added features. After reaching out to customer support for clarification on their billing, they were able to receive a refund for the unused portion of their subscription immediately following the cancellation.
• Incorrect Billing Period: A customer noticed that they were billed for an additional month for a service they believed they had already cancelled. Upon contacting First Thing's support team, they provided evidence of the cancellation date and received a prompt refund for the extra charge.
• Inaccurate Service Charges: A user faced unexpected charges due to an upgrade to their service that they did not initiate. After verifying their account activity with customer support, they were able to discuss the situation and successfully obtain a refund for the mistakenly processed upgrade fee.
• Promotional Credit Issue: A customer took advantage of a promotional offer, but the credit was not applied to their next bill. After submitting a refund request with details about the promotion, First Thing confirmed the oversight and issued a refund for the missed credit on their account.

Keeping track of your refund status at First Thing is simple and straightforward. Below are efficient ways to monitor your refund progress to ensure you stay informed every step of the way:

• Email Updates: First Thing communicates refund updates directly to your registered email. Look for messages titled 'Refund Update' for timely information about your refund status.
• Account Dashboard: Log into your First Thing account and navigate to the Order History section. Here, you can view the status of your refund, including any notes about the approval process.
• In-App Notifications: If you use the First Thing mobile app, make sure to enable notifications. You'll receive real-time updates regarding your refund status right on your device.
• Billing Section Insights: Check the Billing section of your account for specific updates on the funds being processed. This area provides detailed timelines and any hold-ups in your refund.
• Customer Support: If you have questions, use the live chat feature on the First Thing website. The support team can provide instant updates on your refund status based on your order information.