Many users don’t give much thought to their billing until an unexpected charge catches them off guard, often due to an automatic subscription renewal. This guide is designed to clarify how refunds for the HARDmotion newsletter work, outlining who is eligible and providing you with straightforward steps to request your money back efficiently. We aim to support you through this process, ensuring that you have all the information you need to manage your subscription confidently.
What You Should Prepare Before Applying For Refund
Account Information: Have your HARDmotion account login details ready to verify your identity.
Transaction ID: Locate your transaction ID for the subscription or purchase you are seeking a refund for.
Email Confirmation: Gather the original email confirmation of your subscription or transaction from HARDmotion.
Reason for Refund: Prepare a clear explanation for requesting the refund, including relevant details of your experience with the newsletter.
Timing of Request: Note the date when the purchase was made, as this is often relevant for refund eligibility within the refund period.
Payment Method Details: Have your original payment method information handy for processing the refund.
Previous Correspondence: If applicable, collect any previous communications with HARDmotion regarding your subscription or complaint.
How Long Does it Take to Get a Refund?
Payment method
How long it takes*
Credit Card
3-5 working days
PayPal
2-4 working days
Apple Pay
3-5 working days
Google Pay
3-5 working days
*Working days are Monday to Friday, and don't include public holidays.
What are my Rights? Am I eligible for a Refund from HARDmotion newsletter
The HARDmotion newsletter offers subscribers access to exclusive content, insights, and resources related to motion graphics, design, and the digital arts. Understanding your rights and eligibility for a refund can help clarify your options in managing your subscription.
Users may qualify for a refund under certain circumstances, especially related to their subscription status or account management inquiries. The following situations specifically might warrant a refund:
Service Not Received: If you believe you did not receive a newsletter during a billing period, you may inquire about eligibility for a refund for that period.
Subscription Errors: Issues arising from technical difficulties leading to incorrect subscription setups may be eligible for review and potential refund.
Account Management Requests: Changes you request to your subscription settings, which do not take effect as intended, could lead to a discussion regarding refund eligibility.
Promotional Offers: If you were promised specific benefits tied to a promotional offer that were not delivered, you might explore options for a refund for that period.
Each of these situations is evaluated individually, and it's recommended to reach out to HARDmotion for further clarification and assistance concerning your account and potential refund eligibility.
Step-by-Step Process to Request Your HARDmotion newsletter Refund Like a Pro
If you purchased through HARDmotion.com:
Log in to your HARDmotion account on hardmotion.com.
Navigate to the Account Settings section.
Select Billing Information.
Find the Recent Transactions or Purchase History section.
Locate the specific subscription charge you wish to refund and click on it.
Select Request Refund.
In the message, mention that the subscription renewed without notice and emphasize that the account was unused.
Submit your request and wait for confirmation.
If you purchased through Apple:
Open the Settings app on your iPhone or iPad.
Tap your Apple ID at the top of the screen.
Select Subscriptions.
Find and tap on your HARDmotion subscription.
Select Report a Problem and choose Request Refund.
Mention that the subscription renewed without notice and highlight any unused periods.
Submit your request through Apple’s feedback form.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap on the Menu icon (three horizontal lines).
Select Subscriptions.
Find your HARDmotion subscription and select it.
Tap on Cancel Subscription.
Follow the prompts to confirm cancellation.
Tap on Request Refund and include details about renewal without notice and unused periods.
If you purchased through Roku:
Go to the Roku website and sign in to your account.
Select My Account from the menu.
Navigate to the Manage Your Subscriptions section.
Find your HARDmotion subscription, then select it.
Click on Request Refund.
Mention that the subscription renewed without notice and your account was not used.
Follow any additional prompts to complete your request.
Disclaimer
Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.
The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.
Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.
Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.
On [Billing Date], my account experienced a billing situation: [describe reason].
I would like to request a refund in the amount of [Amount].
I have attached the relevant documentation for your reference.
Please confirm the status of my request within 3-5 business days.
Thank you for your assistance.
Sincerely, [Your Name] [Your Phone Number]
Common refund statuses
Status
Meaning
What It Means for You
Pending
Your refund request has been submitted but not yet approved.
Please allow 1-3 business days for review. You will receive an update once your request is evaluated.
Processing
Your refund is being processed.
Refunds typically take 3-5 business days to complete once processing starts. Keep an eye on your account for updates.
Refunded
Your refund has been successfully issued.
The funds have been credited back to your original payment method. Check your account balance for confirmation.
Partially Refunded
A portion of your order has been refunded.
You will receive a refund for the specified amount. The remaining balance will remain on your account or as a credit.
Completed
Your refund process is fully complete.
Thank you for your patience! All aspects of your refund have been finalized.
Canceled
Your refund request has been canceled.
If you have questions about why, please contact customer support for clarification.
Real User Scenarios: When and How Refunds Were Successfully Claimed
At HARDmotion, we strive to ensure our subscribers have a seamless experience with our newsletter service. Here are some real user scenarios where customers successfully claimed refunds under various circumstances:
Accidental Subscription Reactivation: A user decided to reactivate their subscription after a brief hiatus but quickly realized they had intended to remain unsubscribed. Upon reaching out to our support team, they clearly explained the mistake, and a refund for the latest charge was processed promptly.
Billing Inquiry After Plan Change: A user switched to a higher tier plan and noticed a slight discrepancy in the billing amount. After contacting HARDmotion support for clarification, they were informed of their updated charges and a refund for the overbilled amount was issued based on their previous plan's rate.
Clarification on Membership Length: After receiving a renewal notice, a user realized they had misunderstood the length of their subscription. They contacted us to clarify their membership terms, and a refund was arranged for the portion of the subscription they didn’t intend to renew.
Service Interval Adjustment: A user wanted to pause their newsletter delivery frequency weeks before renewal but had already been billed. After explaining their situation to customer support, they received a refund for the upcoming issue cycles they wished to skip, allowing them to reset their preferences.
The Easiest Way to Get a HARDmotion newsletter Refund
If you're frustrated trying to get a refund from HARDmotion newsletter—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we'll take care of the rest.
How to Track Your Refund Status Efficiently
Tracking your refund status with HARDmotion is simple and efficient, ensuring you stay informed throughout the process. Here’s how to keep tabs on your refunds:
Email Notifications: Check your inbox for updates. HARDmotion sends out confirmation emails when your refund is initiated and additional notifications if there are any changes to your refund status.
Account Dashboard: Log into your HARDmotion account and navigate to the Order History section. Here, you can view detailed information about your recent transactions, including the status of any refunds.
In-App Notifications: If you are using the HARDmotion mobile app, ensure your notifications are enabled. You’ll receive real-time updates on your refund status directly through the app.
Billing Section: For a comprehensive view, go to the Billing section under account settings. This area provides a summary of all your financial transactions, including the refunds processed and their respective status.
Refund Progress Information: HARDmotion provides detailed information about the refund process, including the estimated time for processing, so you know when to expect your funds back.
Customer Support: If you still have questions about your refund, don’t hesitate to reach out to HARDmotion’s customer support through the help center. They can offer specific insights and updates regarding your refund status.
FAQ
If you forget to cancel your HARDmotion newsletter subscription on time, we generally do not offer refunds for the period after the renewal date. We recommend checking the cancellation policy in your account settings for specific details, and in future, setting a reminder can help ensure timely cancellations.
Refunds for subscriptions to the HARDmotion newsletter typically take 5 to 10 business days to process, depending on your bank or payment provider's policies. Once processed, the refund should appear in your account shortly thereafter. If you have any concerns about the timing, please feel free to reach out to our support team for assistance.
If you notice a charge but do not have an active subscription, please check your email for any potential sign-up confirmations or transaction updates. If you still have questions, we recommend contacting our customer support team with the details of the charge so we can assist you further.
If you're unable to secure a refund directly from the HARDmotion newsletter, consider reaching out to customer service again for further assistance. You might also explore escalating your request within their support system to ensure it receives the necessary attention. Additionally, reviewing your account details and subscription settings may provide further insights into your options.
If the HARDmotion newsletter refuses to issue a refund, consider reviewing their refund policy to ensure all criteria have been met. You may also want to reach out to their support team again for further clarification on the decision, or double-check your account details to confirm the subscription status.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers. ² Average requests times may vary depending on volume of requests
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