How to Get a Kineon Refund

• Order Number: Locate your unique order number from your Kineon purchase confirmation email.
• Transaction ID: Find the transaction ID associated with your purchase, which can usually be found in your bank statement or email receipt.
• Proof of Purchase: Have a copy of your receipt or invoice ready to confirm your transaction details.
• Service/Product Information: Clearly identify the Kineon product or service you are requesting a refund for, including any relevant model numbers or service dates.
• Reason for Refund: Prepare a detailed explanation for why you are requesting a refund, including any issues you encountered with the product or service.
• Contact Information: Ensure that your contact details (email and phone number) linked to your Kineon account are up-to-date for follow-up.
• Return Shipping Label: If applicable, check if you need to print and include a return shipping label for any physical products being returned.
• Customer Account Access: Be ready to log into your Kineon account to retrieve order details and communicate directly with customer support.
• Promotional Code Details: If you used a discount or promotional code when making your purchase, have that information handy as it may be relevant to the refund process.

*Working days are Monday to Friday, and don't include public holidays.

Kineon provides innovative wellness products and services aimed at enhancing overall health through advanced technology. Users have specific rights regarding refunds based on their account management circumstances and subscription statuses. Understanding these criteria can help clarify when a user might be eligible for a refund.

• Product Defects: Users who receive a product that does not function as intended or is significantly different from the advertised specifications may qualify for a refund. It’s important to contact Kineon’s customer support to initiate this process.
• Subscription Cancellation: If a user cancels their subscription before the next billing cycle begins, they may be eligible for a refund of the upcoming charge, depending on the specific terms of their subscription agreement.
• Non-Delivery of Services: In instances where a scheduled service cannot be delivered (such as a missed wellness session), users might be eligible for a refund for that service, contingent on the cancellation policy communicated at the time of booking.
• Trial Period: Users participating in a trial period who choose not to continue the service after the trial might qualify for a refund on any subscription fees charged post-trial if the cancellation was properly executed within designated timelines.
• Billing Discrepancies: If a user identifies a notable discrepancy in their billing statement compared to their agreed-upon rates, they may reach out to Kineon for clarification, and this could lead to a potential refund depending on the resolution of the inquiry.

Users are encouraged to review Kineon’s detailed refund policy and reach out to customer support for personalized guidance related to their specific situations.

At Kineon, we understand that sometimes users may face situations that lead them to inquire about refunds. Here are a few realistic scenarios where our customers have successfully claimed refunds:

• Subscription Plan Adjustments: A user wanted to switch from a monthly subscription to an annual one but accidentally renewed their monthly plan. Upon contacting Kineon's support, they received a prompt refund for the recent charge, allowing them to switch to the annual plan without any hassle.
• Service Interruption: A customer experienced a temporary service disruption during a critical training session. After reaching out to support to explain the situation, they were kindly offered a refund for the affected month as a gesture of goodwill.
• Incorrect Billing Due to Plan Overlap: A user realized they had two active subscriptions while managing their account. They contacted Kineon for clarification and upon confirming the overlap, received a refund for one of the plans that had billed the same month.
• Trial Period Clarification: A user was unsure about when the trial period ended and, thinking they were still in the trial phase, was charged unexpectedly. They reached out to customer service for clarification and, after reviewing their account history, were issued a refund for the recent charge as they thought they were within the trial period.

Tracking your refund status efficiently at Kineon is crucial for staying informed about your order. Here are the specific ways you can monitor your refund progress:

• Email Notifications: Kineon sends out email updates regarding your refund status. Be sure to check your inbox for emails with the subject line "Refund Update" to get the latest information.
• In-App Notifications: If you are using the Kineon mobile app, look for alerts in the notifications section. These updates will provide real-time information on your refund process.
• Account Dashboard: Log in to your Kineon account and navigate to the Order History section. Here, you can find detailed information about your refund status, including the processing time and any actions you need to take.
• Billing Section: In the Billing section of your account, you can view the status of your refunds along with payment methods. This area collects all financial transactions, making it easy to track any refunds issued.
• Refund Progress Updates: Kineon provides clear progress indicators for your refund, showing stages such as "Requested," "Processing," and "Completed." This will help you understand exactly where your refund stands.
• Customer Support: If you have specific questions or cannot find your refund status, don’t hesitate to contact Kineon’s customer support directly through the app or website for personalized assistance.