Overview
TruthFinder is a website that helps you search for information about people using public records. You can use it to look up someone's contact details, location history, social media profiles, criminal records, court records, and more. It also offers services like background checks, reverse phone lookups, and scanning for information on the dark web. The service is designed for everyday people who want to learn more about someone, check their own information, or verify details for personal reasons.
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Information gathered directly from the TruthFinder homepage clearly outlines the main services they offer. The language is simplified to be consumer-friendly based on the user's request, avoiding technical jargon.
How to Get a TruthFinder Refund: Step by Step
If you purchased through TruthFinder.com (direct card purchase):
- Call TruthFinder Customer Service at (855) 921-3711 during business hours Monday to Friday, 7:00 am to 4:00 pm PT.
- When connected, clearly state that you are requesting a refund for your recurring membership charge, not just a cancellation.
- Mention that you believe the charge was made in error or that you did not authorize the charge to help support your refund request.
- Be prepared to provide account details and the transaction date to the representative.
- If asked, confirm that you have already canceled your membership, as cancellation may be required before a refund can be issued.
- If the customer service representative is hesitant, emphasize that your account was not used after the renewal charge or that you did not receive prior notice of the renewal to improve chances of refund approval.
If you purchased through Apple (iOS subscriptions):
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile at the top of the screen.
- Select Subscriptions.
- Find and tap on the TruthFinder subscription.
- Tap Cancel Subscription if it hasn't been canceled yet to stop future charges.
- Next, go to https://reportaproblem.apple.com/ to formally request a refund using Apple's problem reporting system.
- Log in with your Apple ID and locate the TruthFinder subscription charge.
- Choose Report a Problem and select the reason. Use the angle that the subscription renewed without your notice or that the account was unused after renewal.
- Submit the request and wait for Apple's review decision.
If you purchased through Google Play (Android subscriptions):
- Open the Google Play Store app on your Android device.
- Tap the profile icon on the top right.
- Select Payments & subscriptions.
- Tap Subscriptions and find the TruthFinder subscription.
- If still active, tap Cancel subscription to prevent future charges.
- Tap Refund or Report a problem to start a refund request.
- Provide reasons emphasizing that the renewal happened without your consent or the service was unused post-renewal.
- Submit the request and await Google's response.
How to Contact TruthFinder
If you need assistance, here’s how you can get in touch with TruthFinder support team:
Tips and Tricks for Getting a TruthFinder Refund
- Cancel immediately within the 5-day trial period to avoid charges.
- Contact customer service early during business hours (Monday-Friday, 7AM-4PM PT) for the best chance of a refund.
- Be polite but firm in your language; explain that you did not intend to continue the subscription or were unaware of the automatic renewal.
- Request escalation to a supervisor if the front-line agent declines your refund request.
- Reference your cancellation efforts and ask for confirmation emails to strengthen your case.
- Use timing to your advantage: request a refund as soon as you notice the charge, ideally within a few days.
- Highlight any dissatisfaction with the product or service quality as a reason for refund.
- Share your intent to leave a negative review or file a dispute with your bank if they refuse a refund; sometimes this prompts them to comply.
- Try calling multiple times if initially denied; persistence has been noted to work.
- Be aware refunds are generally rare and not guaranteed, so manage expectations.
Why Do People Request Refunds from TruthFinder
- Inaccurate information and unrelated or outdated details in reports.
- Being charged after canceling subscriptions and difficulty obtaining refunds.
- Misleading practices, such as lengthy loading screens and hidden costs revealed late.
- Problems with the cancellation process and unclear communication about charges and refunds.
- Customers unexpectedly charged and seeking refunds after contacting support.
- Concerns over privacy and requests for data deletion.
- Refund processing delays (typically 3–5 business days).
- Login and account issues causing confusion and affecting subscription access.
TruthFinder Refund Script
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Dear TruthFinder Customer Service,
I hope this message finds you well. I am writing to address a billing issue I encountered with my recent account charge. Unfortunately, I mistakenly activated a subscription that I did not intend to pursue. I am dissatisfied with the service and would like to request a refund for the accidental charge.
I appreciate your attention to this matter and look forward to your prompt response regarding the refund process.
Thank you for your understanding.
Best regards,
TruthFinder Refund Policy
TruthFinder's refund policy states that users are billed for services every 30 days, and if they cancel during the billing cycle, they will not incur charges for the next cycle but will not receive a refund. Services will continue until the end of the current billing period, and exceptions apply only under certain circumstances.
The Easiest Way to Get a TruthFinder Refund
If you’re frustrated trying to get a refund from TruthFinder—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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