Overview
Outschool is an online platform that offers a wide variety of live classes for kids and teens, ranging from 3 to 18 years old. The classes cover many subjects including academics, languages, arts, coding, music, and fun clubs. The platform allows kids to explore their interests through interactive and engaging lessons with teachers from all over the world. Outschool also offers one-on-one tutoring for personalized learning experiences. Classes are designed to be convenient, flexible, and affordable, making learning fun and accessible from home.
Difficulty
12345678910
Easy Medium Very Hard
Information gathered from multiple search results on outschool.com indicates the platform provides live and interactive classes covering academic and enrichment topics for kids and teens, with options for small groups or personalized tutoring.
How to Get a Outschool Refund: Step by Step
If you purchased through Outschool.com directly:
- Cancel your membership within 24 hours of your first monthly purchase; refunds are only available within this time frame and if credits have not been used to enroll in classes.
- Go to your Outschool account and navigate to the Membership settings to initiate cancellation if not already done, as cancellation is required before requesting refund.
- Contact Outschool Support directly to request your refund. Use the support or help center link on Outschool.com to find the contact form or chat option.
- When contacting support, mention that you are requesting a refund because you cancelled within 24 hours and have not used any class credits. Highlight that your renewal charge should also be reviewed if recently charged, although renewal charges are generally non-refundable.
- Wait for confirmation and refund processing after submitting your request.
Tips and Tricks for Getting a Outschool Refund
- Emphasize that the class never met or was canceled/postponed and insist on a full refund immediately since classes are recorded and verifiable.
- Email support@outschool.com directly with a clear, concise description of the situation rather than relying solely on platform messaging.
- Document every communication with teachers and Outschool support to build a timeline of events and unfulfilled classes.
- If the first contact doesn’t resolve the issue, escalate by repeatedly following up with Outschool Help and requesting management intervention.
- Highlight payments taken for classes not held and request refunds for those specific charges to make the case clear and quantifiable.
- Be persistent and patient, refunds can sometimes take a few days to process after the initial approval.
- Use firm but polite language, emphasizing fairness and transparency, which usually encourages quicker resolution.
- Check cancellation and refund policy wording on Outschool but focus on user experience and fairness rather than official policy quotes.
- Try to time refund requests soon after a cancellation to catch the issue before classes resume or charges increase.
- If necessary, mention your intention to escalate externally (e.g., to consumer protection or BBB) if the refund issue remains unresolved, but only as a last resort.
Why Do People Request Refunds from Outschool
- Class cancelled by the teacher before the first meeting, allowing full refund.
- Teacher misses a one-time class meeting, entitling parents to full refund or rescheduling option.
- Teacher changes date or time of class before it starts, parents can request full refund.
- Prorated refunds if part of class is rescheduled and some meetings are missed.
- Prorated refunds if teacher does not teach the listed number of meetings.
- Prorated refund if teacher cancels a class in progress.
- Cancel within 24 hours of purchase or enrollment to receive a refund.
- Cancel before access begins for self-paced classes within 24 hours of enrollment or renewal.
- Refunds not provided if learner misses class meetings or joins late (unless teacher cancels).
- Refunds not provided due to schedule conflicts or changes like daylight savings time.
- Excessive refund requests may disqualify parents from future refunds.
Outschool Refund Script
Script
Copy
Dear Outschool Support,
I hope this message finds you well. I am writing to address a billing issue I encountered recently. I noticed an accidental charge on my account that I did not authorize, and I am quite dissatisfied with this situation.
I would greatly appreciate your assistance in processing a refund for this charge. Thank you for your understanding and support in resolving this matter promptly.
Best regards,
Outschool Refund Policy
Outschool offers a refund if you cancel within 24 hours of enrollment or before the class begins, provided that the class is not scheduled to meet within that time. Additional circumstances, such as teacher cancellations or changes, also qualify for refunds. Note that donation payments are non-refundable, and excessive refund requests may lead to future disqualification from refunds.
The Easiest Way to Get a Outschool Refund
If you’re frustrated trying to get a refund from Outschool—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
.svg)
.svg)
.svg)
.svg)
.png)
