Overview
Udemy is an online learning platform where you can find a huge variety of courses on just about anything you want to learn. Whether you're interested in cooking, coding, photography, or even personal development, there's likely a course for you. You can take classes at your own pace, which means you can learn whenever it fits into your schedule. Plus, many courses are taught by industry experts or experienced teachers, so you get quality instruction. It’s a great way to pick up new skills or hobbies from the comfort of your home!
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The description is based on a straightforward overview of Udemy's services, focusing on ease of understanding and relevance to a general audience.
How to Get a Udemy Refund: Step by Step
If you purchased through Udemy.com directly:
- Visit the Udemy.com website and log in to your account.
- Navigate to your profile icon in the top right corner and click on it.
- Select Account Settings from the dropdown menu.
- Click on Purchases in the left-hand menu.
- Locate the subscription or membership you wish to refund.
- Click on Request Refund associated with the purchase.
- Fill out the refund request form; include details such as:
- State that the subscription renewed without your notice.
- Emphasize that the account was unused.
- You can mention that you are unable to benefit from the service during this period.
- Submit the refund request and wait for confirmation via email.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find your Udemy subscription and tap on it.
- Click on Report a Problem under the subscription details.
- Follow the prompts to specify your issue; include:
- Acknowledge the renewal occurred without alert.
- Note that the account has been inactive or unused.
- Submit the report for review.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon in the top right corner.
- Select Payments & subscriptions.
- Tap on Subscriptions and find your Udemy subscription.
- Select Cancel Subscription first if necessary.
- Next, navigate back to the subscription page and tap Request a Refund.
- Provide details such as:
- Mention that the subscription renewed unexpectedly.
- Explain that the service was not utilized at all.
- Submit your refund request and check your email for updates.
If you purchased through PayPal:
- Log into your PayPal account.
- Go to Activity to find the Udemy transaction.
- Click on the transaction and select Report a Problem.
- Choose Request a Refund from the options.
- Provide reasons including:
- State the subscription renewed without prior notice.
- Highlight that you have not used the service for a while.
- Send the request and monitor for any communication from PayPal regarding your refund.
Tips and Tricks for Getting a Udemy Refund
- Request within 30 days: Always initiate your refund request as soon as possible to avoid delays.
- Be polite in communication: Start your request with a friendly tone to establish goodwill.
- Explain your reasons clearly: Be specific about why the course didn't meet your expectations.
- Use email instead of chat: Emails often have a more formal direction, which might be taken more seriously.
- Mention positive aspects: Acknowledge any good parts of the course before listing your reasons for dissatisfaction.
- Be persistent but patient: Follow up if you don't get a response in a timely manner.
- Escalate if necessary: If your initial request is denied, ask for it to be reviewed by a supervisor.
- Use social media: If you’re facing difficulties, reaching out on platforms like Twitter can garner faster responses.
- Highlight technical issues: If the course had bugs or technical difficulties, emphasize those as reasons for your refund.
- Document your interactions: Keep records of all communications in case you need to refer back.
- Share feedback: Suggest improvements; showing you cared and contributed may soften their stance.
Why Do People Request Refunds from Udemy
- Course not as described - Content does not match the course title or description.
- Poor quality of content - Videos or materials are low quality or not up to standard.
- Instructor issues - Instructor's teaching style doesn't meet expectations or is unclear.
- Lack of engagement - Course fails to keep students interested.
- Technical issues - Frequent problems with accessing course materials or streaming.
- Too advanced or too basic - Course level is not suitable for the student’s skill level.
- Changed mind - Student decides they no longer need the course.
- Content not updated - Course materials are outdated and not relevant.
- Better alternatives - Student finds another course that better meets their needs.
- Time constraints - Student realizes they cannot dedicate time to complete the course.
Udemy Refund Script
Script
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Dear Udemy Support,
I hope this message finds you well. I am writing to request a refund for a recent charge on my account that I believe was made in error. I did not intend to purchase this course, and I am disappointed with the experience.
I would appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your understanding.
Best regards,
Udemy Refund Policy
Udemy offers a 30-day money-back guarantee for most courses, allowing learners to request a refund if they are unsatisfied for any reason within that timeframe. To initiate a refund, users need to submit a request through their Udemy account. However, this policy may vary for specific courses or promotions.
The Easiest Way to Get a Udemy Refund
If you’re frustrated trying to get a refund from Udemy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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