Is "HUE SMART LIGHTING" fraud?

The Guide to Understanding Why You Were Charged By “HUE SMART LIGHTING” and What To Do About It (philips-hue.com)

Published

October 1, 2025

Updated

October 15, 2025

What is "HUE SMART LIGHTING"?

Philips Hue offers smart lighting solutions that let you control your home's lights from your phone or with voice commands. Their subscription service provides access to special features and updates, which is why you might see a charge from them. It's all about making your space feel cozy and personalized with various colors and automation options.

HUE: This is the brand name of the smart lighting product.
SMART LIGHTING: Refers to lighting systems that can be controlled remotely, often through a smartphone app, allowing for features like changing colors or brightness.

Verify With Receipt

The best way to tell if this charge is fraudulent is to find the receipt. You may have an electronic copy of the receipt, which Chargeback can help you find by searching your email accounts.

Chargeback helps you identify unwanted subscriptions and charges, and help you fight them to get your money back.

Why do people get charges like this from philips-hue?

Product Purchases: Customers may see charges for direct purchases of Philips Hue products such as bulbs, bridges, or accessories from their website.
Subscription Services: Users might be enrolled in subscription services related to Philips Hue apps or features that incur recurring charges.
In-app Purchases: Some users report charges related to in-app purchases for additional features or functionalities within the Philips Hue apps.
Lost or Forgotten Trials: There are instances where users forget they signed up for trial subscriptions, leading to charges once the trial period ends.
Account Sharing: Charges may arise from shared accounts where family or friends make purchases without clear communication.
Accidental Orders: Some customers may accidentally place orders due to user interface designs that lead to unintentional clicks.
Third-party Retailers: Charges may also come from third-party retailers through whom customers buy Philips Hue products, often leading to confusion regarding the source of the bill.
Service Fees: In some cases, additional service or shipping fees may apply to orders, contributing to unexpected charges.
Recurring Promotions: Customers may forget that they signed up for auto-renewal promotions or services.

If I see this charge, what should I do?

if you see this charge and aren’t expecting it, you have various options.

First, try to contact the philips-hue.com via one of the support methods we listed below and inquire about the charge. See if they will refund it and cancel any associated subscriptions you might have.

If the philips-hue.com refused to issue a refund or you cannot get in touch with the company, call your bank or financial institution and open a credit card dispute. Record screenshot evidence from your prior conversations with philips-hue.com, and use that to open your credit card dispute. Tell your bank or credit card issuer that you do not recognize the charge and do not recall signing up for the service.

If this sounds like too much of a hassle, you can have Chargeback do it for you.

philips-hue Customer Service Info

If you need assistance, here's how you can get in touch with philips-hue's support team.

Phone

1-844-578-3976

support@philips-hue.com

Site

https://www.philips-hue.com/en-us/support

Get help with your refund

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What other ways do charges from philips-hue show up?

PHILIPS-HUE PHILIPS HUE PHILIPSHUE.COM PHILIPS-HUE-BILL PHILIPS HUE LIGHTING PHILIPS HUE SUBSCRIPTION PHILIPS HUE STORE PHILIPS HUE PRODUCTS PHILIPSHUE-ORDER PHILIPS HUE PAYMENT

The Easiest Way to Cancel philips-hue

If you're frustrated trying to cancel your subscription, membership, or bill from philips-hue—or if you didn't even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we'll take care of the rest.

Start reclaiming your money today with Chargeback

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