Genie is a global leader in the design and manufacturing of aerial work platforms and material-lifting equipment. Genie's products range from scissor lifts, boom lifts, and telehandlers to vertical mast lifts and portable material lifts. These machines are used in a variety of industries, including construction, maintenance, entertainment, and manufacturing. Genie's customers include contractors, rental companies, dealers, and end-users. In addition to its innovative products, Genie also offers exceptional customer service, including a robust warranty program and a comprehensive parts and service network. If a customer is not satisfied with their purchase, Genie has a refund policy in place to ensure customer satisfaction.
Genie has a comprehensive refund policy in place to ensure customer satisfaction. If a customer is not satisfied with their purchase, they can initiate a return by contacting the Genie customer service team within 30 days of receiving their order. Genie will then provide the customer with a return authorization number and instructions on how to return the product. It's important to note that the product must be in its original packaging and in new, unused condition for a refund to be issued.
Once the product has been returned and inspected, Genie will issue a refund to the customer's original payment method, minus any applicable shipping or restocking fees. The refund will typically be processed within 5-7 business days of receiving the returned product. If the product was purchased through a dealer or rental company, the customer will need to work with that company directly to initiate a return and refund.
In some cases, Genie may choose to replace a defective or damaged product rather than issue a refund. If a customer receives a defective or damaged product, they should contact Genie's customer service team immediately to initiate a warranty claim. Genie's warranty covers defects in materials and workmanship for a specified period of time, depending on the product. Genie may also offer repair services for products that are outside of their warranty period.
Overall, Genie's refund policy is designed to ensure that customers are satisfied with their purchase and that any issues are resolved quickly and efficiently. The policy is clear and easy to understand, and Genie's customer service team is available to assist customers with any questions or concerns they may have.
Genie doesn't make it easy to get a refund. Many users get lost in support web pages, not sure what to do and where to click. If you find the Genie's website overwhelming and not user-friendly, you can turn to Chargeback for help to get your money back. It’s easy—you start by creating a profile in our app.
After getting a profile, you’re just a few simple steps away from securing that refund:
The time it takes to receive a refund from Genie will depend on a few factors, such as the payment method used and how long it takes for the returned product to reach Genie's warehouse for inspection. Once the product has been received and inspected, Genie will typically issue a refund within 5-7 business days to the original payment method used. However, it's important to note that some payment methods, such as credit cards, may take an additional few days to process the refund and reflect the credit on the customer's account.
If the product was purchased through a dealer or rental company, the customer may need to work with that company directly to initiate a return and refund. In this case, the time it takes to receive a refund may vary depending on the policies and procedures of the dealer or rental company.
Overall, Genie's refund policy is designed to ensure that customers are satisfied with their purchase and that any issues are resolved as quickly and efficiently as possible. The process of initiating a return and receiving a refund is straightforward and easy to understand, and Genie's customer service team is available to assist customers with any questions or concerns they may have regarding the refund process.
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