Overview
The LCBO, or Liquor Control Board of Ontario, is a store and wholesaler that sells wine, beer, cider, and spirits. They offer over 32,000 products from around the world and support local makers too. You can shop in their stores or online, with delivery options in Ontario. They also have a mobile app to make shopping easy. LCBO cares about responsible alcohol sales and gives their profits to help fund government programs in Ontario. They also focus on social and environmental good through their Spirit of Sustainability program. Plus, they provide helpful customer service for returns and store finding, making it simple for you to enjoy your favorite drinks.
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The description is based directly on information from the official LCBO website, which clearly outlines their main services and mission in a clear and consumer-friendly manner.
How to Get a LCBO Refund: Step by Step
If you purchased through LCBO.com (credit or debit card):
- Locate the original receipt for the membership, subscription, or bill purchase from LCBO.com.
- Visit any LCBO retail store with the original receipt.
- Present the receipt at customer service and request a refund for the membership, subscription, or billing charge.
- Provide your name, address, phone number, and valid government-issued photo ID for identity verification.
- Sign the receipt or refund acknowledgment form provided by LCBO staff.
- The refund will be processed back to the original credit or debit card used for the purchase.
If you purchased through gift cards (not applicable for memberships or subscriptions):
- Note that gift cards are final sale and non-refundable and thus refunds are not provided.
How to Contact LCBO
If you need assistance, here’s how you can get in touch with LCBO support team:
Tips and Tricks for Getting a LCBO Refund
- Always retain your receipt and try to return within 30 days for a straightforward refund or gift card.
- If over $750, be prepared to wait up to 4 weeks for a refund cheque rather than instant refund.
- No receipt returns are generally not accepted, but if allowed, they are only for immediate in-store exchanges with product SKU still in the system.
- Attempt returns early in the week and during store hours when staff are less busy and more likely to assist.
- Polite but firm language works best—express dissatisfaction calmly, stating the product was defective or did not meet expectations.
- Escalate politely by asking to speak to a manager if initial staff decline your refund request.
- Keep the product packaging intact including barcodes and SKU labels to aid in verification.
- Use timing to your advantage: returning before policy changes take effect or within the official return window increases success odds.
- Limited releases and discontinued items can be hard to return—check SKU availability in system before attempting a return.
- A few users mention removing markers from the bottle label to facilitate exchange but this is unconfirmed and may not always help.
- Gift cards are preferred refunds if a receipt is presented within 30 days; otherwise, expect exchanges or no refund.
Why Do People Request Refunds from LCBO
- Product defects such as quality issues or damage.
- Purchase dissatisfaction where customers are not completely satisfied with the product.
- Illness related returns where customers believe the product caused illness, requiring prompt return for investigation.
- Products not in saleable condition mistakenly bought or found unsuitable by the customer.
- Delisted products if defective, otherwise final sale.
- Returns with valid receipt to qualify for refunds within 30 days.
LCBO Refund Script
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Dear LCBO Customer Service,
I am writing to request a refund for a recent charge that appears to be incorrect. I have reviewed my billing statement and noticed a discrepancy that I believe warrants your attention. I am unsure how this charge occurred, and I would appreciate your assistance in resolving this matter.
As a valued customer, I trust that LCBO prioritizes customer satisfaction and I hope to rectify this issue promptly. Please let me know what further information you require from me to process my refund request.
Thank you for your attention to this matter.
Sincerely,
[Your Name] [Your Address] [Your Phone Number] [Your Email]
LCBO Refund Policy
The LCBO's refund policy allows customers to return any product (except gift cards) in saleable condition within 30 days of purchase, provided they have the original receipt. Refunds require valid identification and customers' personal information for verification, and products must be in good condition to be eligible for a refund.
The Easiest Way to Get a LCBO Refund
If you’re frustrated trying to get a refund from LCBO—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or card account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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