Can I Cancel Snagit® at Any Time?

When canceling a Snagit subscription, you can cancel at any time without facing early-cancellation fees or lock-in contracts. However, you will retain access to the product only until the end of your current billing period, as the subscription remains active for the paid duration before fully expiring. There is no immediate cut-off or penalty, but once canceled, use will cease after the billing period unless you re-subscribe, and you can also reverse the cancellation before the subscription expires.

Why Do People Cancel Snagit®?

Dislike of subscription model: Many users prefer a one-time purchase but are forced into a costly subscription, leading to cancellations.Unexpected subscription renewal billing: Users complain about being charged automatically without a clear prior warning.Software bugs and crashes: Issues like frequent crashes and "Server Busy" errors prompt dissatisfaction and cancellations.Unsatisfactory customer support: Support often seen as unhelpful, asking more questions rather than solving problems.Privacy concerns: Users worry about Snagit constantly sending data over the internet, despite it being for license verification and updates.Difficulty cancelling or removing payment info: Users report trouble stopping automatic payments or removing credit card details from the account.Lack of clarity about what was purchased: Confusion caused by the subscription pricing model and unclear communication.Short refund window: Refunds are only offered within 14 days of purchase, limiting flexibility for dissatisfied users.

What Information Do I Need to Cancel Snagit®?

Access to https://manage.techsmith.com Ability to sign in to your TechSmith account Access to the Dashboard or the appropriate tab (Online store orders or Direct orders) Locate the subscription/product you wish to cancel For Online store orders: use the ellipses ( ... ) to select "View subscription" or "Cancel subscription" For Direct orders: select "Manage subscription" > "Turn off auto-renewal" Confirmation to proceed with the cancellation Optionally, knowledge of the billing period end date (when access will end) Option to un-cancel or turn auto-renewal back on before expiration/deactivation date if needed

What Should I Know Before Cancelling Snagit®?

Before canceling your Snagit subscription, know that you will retain access to the subscription features until the end of your current paid period, as cancelling only stops renewal, not immediate access. Your existing captures are not deleted and remain stored in your Snagit Library, but after your subscription ends, you will have a limited time to export these captures using the Snagit Editor if needed. Once the subscription expires, any subscription-specific features will no longer be available. Make sure to export or save important content before the expiration to avoid losing access to those editing and export capabilities.

What is Snagit®'s Cancellation Policy?

Snagit subscription can be cancelled by signing into your TechSmith account at manage.techsmith.com, selecting the product, and choosing to cancel the subscription with confirmation. Access to Snagit continues until the end of the current billing period, after which usage stops and no further charges occur. You can also un-cancel or renew within a short period after expiration if desired. This ensures you retain use through the paid term and have flexibility before full deactivation.

Do I Need My Snagit® Password to Cancel?

To cancel your Snagit subscription from TechSmith, you need to sign in to your TechSmith account at manage.techsmith.com. Since signing in requires your account credentials, you do need your password to proceed with cancellation. If you don't remember your password, you can reset it at this URL: https://manage.techsmith.com (go to Manage account > Reset password). If you have trouble accessing your account or canceling your subscription, TechSmith suggests submitting a support ticket for help.

Can I Get a Refund from Snagit®?

We've actually written a step by step guide on how to get a refund from Snagit®. Check it out!

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How To Cancel Your Snagit® Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 14, 2025

Last updated on November 24, 2025

5 min read

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The cancellation process for a Snagit subscription is straightforward and can be done online by logging into the TechSmith account, navigating to subscription management, and selecting cancel options with clear steps provided. The user retains access until the end of the billing period and can even un-cancel before the deactivation date which adds convenience, making it relatively easy.

Estimated Time

On average, it takes 00 10 minutes to cancel a Snagit® subscription.

How to Contact Snagit®

If you need assistance, here's how you can get in touch with Snagit®'s support team.

Phone

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Snagit® subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Snagit® account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Snagit® online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.