The Ultimate Step by Step Guide to Cancelling a Snagit® Subscription or Membership (techsmith.com)
By
Bella K.
|
Published
July 17, 2025
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Updated
July 14, 2025
Snagit is a simple and handy tool for capturing screenshots and recording your screen on Windows or Mac. You can quickly grab images or make videos of what's on your screen, add notes to explain things, and even organize your captures easily. They offer yearly subscriptions, with options that range from just Snagit alone to bundles that include extra features like premium images, AI tools, and unlimited video sharing. If you see a charge from them, it's likely from one of these yearly plans you signed up for, especially if you wanted the extra perks or are using it for work or projects.
The cancellation process for a Snagit subscription is straightforward and can be done online by logging into the TechSmith account, navigating to subscription management, and selecting cancel options with clear steps provided. The user retains access until the end of the billing period and can even un-cancel before the deactivation date which adds convenience, making it relatively easy.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Snagit® subscription.
How to Cancel Snagit®: Step by Step
If you purchased through TechSmith website:
Visit manage.techsmith.com and sign in to your TechSmith account.
On the Dashboard, select the ellipses (...) of the product you wish to cancel.
Select View subscription.
Choose Cancel subscription.
Review the information in the popup and select Cancel subscription.
You will retain access to the product until the end of the billing period.
Option to un-cancel prior to the deactivation date to retain access seamlessly.
For those who need to cancel online store orders:
Go to the Online store orders tab.
Click Cancel subscription next to a product.
To cancel direct orders:
Go to the Direct orders tab.
Select the subscription and choose Manage subscription > Turn off auto-renewal.
How to Contact Snagit®
If you need assistance, here's how you can get in touch with Snagit®'s support team.
Cancel before renewal date: Users emphasize cancelling maintenance or subscription at least a day before automatic renewal to avoid being charged again.
Stick to your current version: Many users keep using the last non-subscription version indefinitely after cancelling without upgrading.
Use clear, firm language: When contacting support, clearly state you want to cancel to avoid misunderstandings. Avoid vague language like "considering cancellation."
Escalate if needed: If initial support refuses, escalate the request politely but firmly to a supervisor or higher support tier.
Timing matters: Some users find success by cancelling during business hours and early in the billing cycle rather than at month-end or weekends.
Credit card chargeback: As a last resort, some users mention filing a chargeback with their credit card company if feeling unfairly charged after attempting cancellation.
Keep screenshots and records: Document all cancellation communications and confirmations in case of disputes later.
Utilize forums and Reddit: Leverage community advice on cancellation strategies and wording from other users who have successfully cancelled.
Be persistent but polite: Persistence and politeness together tend to work best when dealing with subscription cancellations.
Why Do People Request Refunds from Snagit®
Dislike of subscription model: Many users prefer a one-time purchase but are forced into a costly subscription, leading to cancellations.
Unexpected subscription renewal billing: Users complain about being charged automatically without a clear prior warning.
Software bugs and crashes: Issues like frequent crashes and "Server Busy" errors prompt dissatisfaction and cancellations.
Unsatisfactory customer support: Support often seen as unhelpful, asking more questions rather than solving problems.
Privacy concerns: Users worry about Snagit constantly sending data over the internet, despite it being for license verification and updates.
Difficulty cancelling or removing payment info: Users report trouble stopping automatic payments or removing credit card details from the account.
Lack of clarity about what was purchased: Confusion caused by the subscription pricing model and unclear communication.
Short refund window: Refunds are only offered within 14 days of purchase, limiting flexibility for dissatisfied users.
Snagit® Refund Script
Script
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Dear Snagit®, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Snagit® Refund Policy
Snagit subscription can be cancelled by signing into your TechSmith account at manage.techsmith.com, selecting the product, and choosing to cancel the subscription with confirmation. Access to Snagit continues until the end of the current billing period, after which usage stops and no further charges occur. You can also un-cancel or renew within a short period after expiration if desired. This ensures you retain use through the paid term and have flexibility before full deactivation.
The Easiest Way to Get a Snagit® Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Snagit®—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
When canceling a Snagit subscription, you can cancel at any time without facing early-cancellation fees or lock-in contracts. However, you will retain access to the product only until the end of your current billing period, as the subscription remains active for the paid duration before fully expiring. There is no immediate cut-off or penalty, but once canceled, use will cease after the billing period unless you re-subscribe, and you can also reverse the cancellation before the subscription expires.
Dislike of subscription model: Many users prefer a one-time purchase but are forced into a costly subscription, leading to cancellations.
Unexpected subscription renewal billing: Users complain about being charged automatically without a clear prior warning.
Software bugs and crashes: Issues like frequent crashes and "Server Busy" errors prompt dissatisfaction and cancellations.
Unsatisfactory customer support: Support often seen as unhelpful, asking more questions rather than solving problems.
Privacy concerns: Users worry about Snagit constantly sending data over the internet, despite it being for license verification and updates.
Difficulty cancelling or removing payment info: Users report trouble stopping automatic payments or removing credit card details from the account.
Lack of clarity about what was purchased: Confusion caused by the subscription pricing model and unclear communication.
Short refund window: Refunds are only offered within 14 days of purchase, limiting flexibility for dissatisfied users.
Access to https://manage.techsmith.com
Ability to sign in to your TechSmith account
Access to the Dashboard or the appropriate tab (Online store orders or Direct orders)
Locate the subscription/product you wish to cancel
For Online store orders: use the ellipses ( ... ) to select "View subscription" or "Cancel subscription"
For Direct orders: select "Manage subscription" > "Turn off auto-renewal"
Confirmation to proceed with the cancellation
Optionally, knowledge of the billing period end date (when access will end)
Option to un-cancel or turn auto-renewal back on before expiration/deactivation date if needed
Before canceling your Snagit subscription, know that you will retain access to the subscription features until the end of your current paid period, as cancelling only stops renewal, not immediate access. Your existing captures are not deleted and remain stored in your Snagit Library, but after your subscription ends, you will have a limited time to export these captures using the Snagit Editor if needed. Once the subscription expires, any subscription-specific features will no longer be available. Make sure to export or save important content before the expiration to avoid losing access to those editing and export capabilities.
Snagit subscription can be cancelled by signing into your TechSmith account at manage.techsmith.com, selecting the product, and choosing to cancel the subscription with confirmation. Access to Snagit continues until the end of the current billing period, after which usage stops and no further charges occur. You can also un-cancel or renew within a short period after expiration if desired. This ensures you retain use through the paid term and have flexibility before full deactivation.
To cancel your Snagit subscription from TechSmith, you need to sign in to your TechSmith account at manage.techsmith.com. Since signing in requires your account credentials, you do need your password to proceed with cancellation. If you don't remember your password, you can reset it at this URL: https://manage.techsmith.com (go to Manage account > Reset password). If you have trouble accessing your account or canceling your subscription, TechSmith suggests submitting a support ticket for help.
We've actually written a step by step guide on how to get a refund from Snagit®. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Snagit® subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Snagit® account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Snagit® online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback’s team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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