Notion is an app that helps you organize your work and life by letting you create notes, databases, and tasks all in one place. They offer several subscription plans tailored for individuals, teams, and businesses, which come with extra features beyond the free version. If you see a charge from Notion, it’s likely from a paid plan you signed up for, which could be billed monthly or yearly. They also have special plans for students, startups, and creators, and you can try out paid plans before committing.
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Notion allows users to cancel their subscription easily from the desktop app by navigating to Settings, then Billing, then Change plan. There are clear instructions provided on their help page, and the process does not involve complicated steps or customer support contact, making it very straightforward for most users.
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How to Cancel Notion: Step by Step
If you purchased through Notion directly:
- Log in to your Notion account.
- Click on Settings in the left-hand sidebar.
- Select Billing.
- Click on Change plan.
- Select Cancel plan.
- Follow the prompts to confirm your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap on your name at the top.
- Select Subscriptions.
- Find and select Notion.
- Tap on Cancel Subscription.
- Follow the prompts to confirm cancellation.
If you purchased through Google Play:
- Open the Google Play Store app.
- Tap on the profile icon at the top right.
- Select Payments & subscriptions.
- Tap on Subscriptions.
- Find and select Notion.
- Tap on Cancel Subscription.
- Follow the prompts to confirm cancellation.
If you purchased through another method:
- Contact Notion support directly through their Help Center at https://www.notion.so/help.
- Provide your account details and request to cancel your subscription.
- Follow any further instructions provided by the support team to complete the cancellation.
Tips & Tricks for Canceling Notion
- Persistently send cancellation requests every few days instead of waiting weeks—this keeps pressure on support.
- Escalate by mentioning you have repeatedly contacted support with no resolution to prompt faster action.
- Use firm but polite language emphasizing your decision to cancel and asking for confirmation.
- Cancel the payment method (e.g., debit card) if unable to cancel subscription directly to prevent future charges (reported as last resort).
- Time your cancellation close to renewal date but not too late to avoid being billed for next cycle, yet allowing processing time.
- Check account settings thoroughly since some features (like AI add-ons) might be separate subscriptions needing individual cancellation.
- Use the official subscription cancellation UI but be aware some users report limited success and need to back up with support contact.
- Save and document all communication in case of disputes or unexpected charges.
- After cancellation, verify your subscription status and data access within the app to confirm cancellation.
- Be aware that canceling subscription does not delete your data automatically so you can maintain access after cancelling payment.
Notion Customer Service Info
If you need assistance, here's how you can get in touch with Notion's support team.
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Hello Notion Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, due to recent changes in my budget, I can no longer justify the expense of this service. I appreciate the features and value Notion provides, but at this time, I need to streamline my finances.
Please confirm the cancellation of my subscription and let me know if there are any further steps I should take.
Thank you for your understanding.
Best regards,
Frequently Asked Questions
Notion offers full refunds if you downgrade your subscription and contact them within three days of the invoice for monthly billing or within 30 days for annual billing. Refunds for accidental member additions are also available if requested within three days, provided the extra members are removed. For subscriptions via Apple App Store, refunds must be requested directly from Apple.
To cancel your Notion subscription, you generally need to be logged in to your account since cancellation is done through your account settings under Billing. This means you will need your password to access your account for cancellation. If you have forgotten your password, you can reset it by going to the Notion login page and clicking the "Forgot password?" link here: https://www.notion.so/login. After resetting your password, you can log in and proceed to cancel your subscription in the Billing section of the Settings.
- Technical billing errors leading to improper charges or accidental upgrades.
- Poor customer support with slow response times and inadequate resolutions.
- Free plan sufficiency where users find that the free version meets their needs and paid features are not essential.
- Team workspace limitations on free or paid plans that affect collaboration.
- Desire to switch to competing products with different features or pricing.
- Subscription confusion or accidental sign-ups prompting refund requests.
- Billing for unintended additional members causing unwanted charges.
- Limitations on file size uploads or automation features in the paid plans that may not match user expectations.
Notion lets you cancel your subscription at any time via the app settings, and access to paid features continues until the end of your billing cycle. However, refunds are only given if you downgrade within 3 days for monthly plans or 30 days for annual plans. The subscription terms indicate that subscriptions are generally non-cancelable and non-refundable mid-term unless there is a material breach by Notion, and early termination may require paying remaining fees for the subscription term. Downgrades require a 60-day notice ahead of the next term, so there are some lock-in conditions if you want to change or cancel immediately.
Before cancelling your Notion subscription, know that you will retain access to all paid features until the end of your billing cycle. After cancellation, your account will be downgraded to the Free plan, which has several limitations compared to paid plans. These include a 5MB file upload size limit per file (versus unlimited on paid plans), only 7 days of version history (compared to 30-90 days on paid plans), a limit of 1,000 blocks for shared workspaces, and more restricted collaboration features such as limited guest access and inability to edit or create certain automations and private teamspaces. Additionally, customization options for forms and access to multiple notion.site domains are reduced on the Free plan. It's important to consider these feature losses before cancelling if you rely heavily on premium capabilities.
- Access to your Notion account (via desktop – cancellations cannot be made via mobile apps)
- Workspace or account email address associated with your subscription
- Ability to navigate to Settings & Members, then Billing or Plans in the Notion app
- Knowledge of which workspace or subscription you want to cancel (if you are part of multiple workspaces)
- Ability to select a free plan or downgrade tier as part of cancellation process
- Feedback (optional) – Notion may optionally request feedback before confirming cancellation
- Apple App Store or Google Play credentials if your subscription was purchased through these platforms (cancellation must be managed directly through the respective store)
- For refunds: reason for refund, date or timeframe of billing, and email contact to Notion support (team@makenotion.com, if eligible)
We've actually written a step by step guide on how to get a refund from Notion. Check it out!
The Easiest Way to Cancel Notion
If you’re frustrated trying to cancel your subscription, membership, or bill from Notion—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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