.svg)
.svg)
.svg)
Step-by-step guide + expert tips for a smooth, hassle-free cancellation.
We understand — sometimes canceling is the best option. Here are some common reasons why people decide to cancel:
Many users have cited rising subscription costs as a primary reason for cancellation. For instance, the ad-free plan increased from $15.99 to $16.99 per month, leading to dissatisfaction among subscribers.
Subscribers have expressed frustration over the removal of beloved shows and movies from the platform. Notably, fan-favorite series like Westworld and Love Life were taken off as part of cost-cutting measures following the Warner Bros. and Discovery merger
The platform faced backlash for canceling shows that offered diverse representation and had critical acclaim. For example, the cancellation of Our Flag Means Death, led to significant subscriber dissatisfaction and calls for boycotts.
You can cancel HBO Max.
Requires logging in
Refunds may not apply
Go to max.com/subscription and sign in with your credentials.
Click on your profile icon (usually in the upper-right corner). Select "Settings" from the dropdown menu. Scroll down to the "Subscription" section.
Click on "Manage Subscription". Then, select "Cancel Subscription".
Follow the prompts to confirm cancellation and select your reason for leaving
Open the Max App: Launch the Max app on your mobile device. Access Your Profile: Tap on your profile icon, typically located in the upper-right corner.
Navigate to Settings: Tap the Settings gear icon. Go to Subscription: Scroll down and select Subscription.
Manage Subscription: Tap on Manage Subscription.
Cancel Subscription: Select Cancel Subscription and follow the on-screen prompts to confirm.
Open the Settings app on your iPhone.
Tap your Apple ID>Subscriptions
Find HBO Max, tap it, then tap Cancel Subscription
Your subscription will remain active until the end of the billing cycle, but you won’t be charged again.
Look for a confirmation email.
Open the Google Play Store app
Tap your profile icon > Payments & subscriptions > Subscriptions
Select HBO Max subscription, then tap Cancel subscription
Confirm cancellation.
Look for a confirmation email.
.svg)
If you subscribed through a third party (like Apple, Google Play, Amazon, Roku, or your cable provider), you can cancel directly through their platform — no Max login needed.
Use Live Chat or Submit a Request to ask a support agent to cancel your subscription manually.
Contact your bank or credit card company. Request to block future payments to Max (WarnerMedia).
Services like Chargeback, Truebill, or Rocket Money can cancel subscriptions on your behalf.
Please keep an eye on the following after you’ve canceled your subscription:
You can still watch HBO Max until your current billing period ends.
You won’t be billed again after the cancellation date.
After the billing cycle ends, your account remains active, but you lose access to paid content.
Subscription Wasn't Fully Canceled
Free Trial Ended
.svg)
Pending Charges from a Billing Cycle
.svg)
Subscription Through a Shared Account
.svg)
If you need assistance, here’s how you can get in touch with our support team:
To help us assist you faster, make sure to include the following:
Account Email
Charge Screenshot
Cancellation Attempt Notes
Visit HBO Max login page.
Below the password field, click Forgot Password?.
Provide the email address associated with your HBO Max account.
HBO Max will send you a password reset link. Follow the instructions to reset your password.
For Apple (iOS) Open Settings > Tap your Apple ID
Go to Subscriptions
Find HBO Max >Tap Cancel Subscription
For Google Play (Android) Open Google Play Store Tap Profile Icon > Payments & Subscriptions
Tap Subscriptions > Find HBO Max> Tap Cancel Subscription
Yes, you can cancel your HBO Max subscription anytime, but early cancellation may incur fees depending on your plan.
HBO Max generally does not offer refunds after cancellation, except in cases of billing errors or unauthorized charges.
Canceling HBO Max stops your subscription, but you retain your account and access to files for a limited time.
While deleting, HBO Max removes your account and all associated data permanently.
You can resubscribe anytime.
Check Your Email: HBO Max will send a confirmation email once your subscription is canceled.
Log Into Your HBO Max Account: Visit HBO Max Account and check your subscription status.
Verify Access to Services: Ensure you no longer have access to paid HBO Max services after the cancellation period ends.
Chargeback and the Chargeback trademarks used herein are trademarks or registered trademarks of Chargeback and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners.
¹ Total savings is calculated based on internal annualized estimates of savings for customers.
² Average requests times may vary depending on volume of requests
