Can I Cancel Noom at Any Time?

Noom uses a common trick where uninstalling the app does not cancel your subscription or stop billing, so you must explicitly cancel through the app settings, Subscription Portal, or your device's app store before renewal to avoid charges. You can cancel at any time, but cancellation only takes effect at the end of your current billing cycle, and renewal charges are non-refundable. Refunds are possible only if you contact support within 14 days of the initial charge; there are no early cancellation fees or long-term lock-in contracts, but failure to properly cancel results in continued billing.

Why Do People Cancel Noom?

Dislike of provided meal plans – users may find them impractical or not feasible for their lifestyle.Difficulty adhering to meal plans due to health conditions or changing priorities.Lack of noticeable results despite following the program.Many cancel after the free trial period to avoid charges.Challenges keeping up with changing plans within the app.Automatic subscription renewal without clear warning, resulting in unexpected charges.No reminder notices before upcoming payments, leading to surprise billing.Strict no-refund policy causing dissatisfaction when customers want refunds after renewal charges.Difficulty or frustration with cancellation process, even after confirmation, and sometimes unexpected charges after cancellation.Poor or unhelpful customer service often described as robotic or unresponsive.Perception of fraudulent or scam-like billing practices due to auto-renewal and refusal to refund.Shift in user priorities leading to no longer wanting to use the app.

What Information Do I Need to Cancel Noom?

Email address used to create the Noom account (required for platform or support login) Password for your Noom account, or ability to reset it via your signup email Subscription ID (found on your receipt email or on your bank, credit card, or PayPal statement) Access to the Subscription Portal using Noom credentials Device login (i.e., logged in on the Noom app, or logged into the Apple App Store or Google Play account if purchased there) Method of original payment (for some support inquiries, such as last 4 digits and expiration date of credit card, or PayPal email) Full charge descriptor or a screenshot of the Noom transaction (sometimes needed by support for verification) Receipt email from Noom (subject line: "Your Noom Receipt" from updates@message.noom.com) Knowledge of renewal/charge date to ensure you cancel prior to the next billing cycle Ability to contact Noom Support with as much account- and payment-identifying information as possible, if you cannot access your account (possibly including name, card info, screenshots, etc.)

What Should I Know Before Cancelling Noom?

Before cancelling your Noom subscription, know that if you cancel while you have an active subscription, you will still retain access to premium features like your Noom Guides/Coach and the Noom course until the end of your current billing cycle. After cancellation, your subscription will not auto-renew, and you won't be charged again. Keep in mind that cancelling means you lose access to ongoing personalized coaching and the structured program that helps with weight loss and behavior change. It's important to consider that Noom may issue refunds if you cancel within a certain time frame, typically within 14 days of a charge, but you need to contact support promptly to inquire about this.

What is Noom's Cancellation Policy?

Noom allows you to cancel your subscription or trial through the app or your Subscription Portal. If you cancel during an active subscription, you won't be charged for renewal, but you will retain access to premium features until the billing cycle ends. Note that uninstalling the app does not cancel your subscription, and cancellations must be done prior to the charge or renewal date to avoid further charges.

Do I Need My Noom Password to Cancel?

Yes, you do need your password to cancel your Noom subscription because you have to log into the Subscription Portal with your account credentials to initiate the cancellation. If you can't remember your password, you can easily reset it through this link: https://my.noom.com/reset-password. This ensures your account security and prevents unauthorized cancellations. So, be sure to have your login details handy or reset your password if needed before canceling.

Can I Get a Refund from Noom?

We've actually written a step by step guide on how to get a refund from Noom. Check it out!

Get Chargeback

Home

Get Chargeback

How To Cancel Your Noom Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on November 9, 2025

6 min read

Difficulty

12345678910

Easy Medium Very Hard

The cancellation process for Noom subscriptions is fairly straightforward with options to cancel directly within the app or via the online Subscription Portal. The instructions are clearly provided, making it relatively easy for a consumer to find and complete the cancellation without undue difficulty.

Estimated Time

On average, it takes 00 15 minutes to cancel a Noom subscription.

How to Contact Noom

If you need assistance, here's how you can get in touch with Noom's support team.

Phone

(888) 266-5071

The email is not available.

Site

https://www.noom.com/support/faqs/2021/06/contact-support

Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

What People Say About Noom

0 reviews

Have you used Noom? Share your
experience by leaving a review.

Noom Refund Policy

Loading pricing information...

Frequently Asked Questions

The cancellation process typically takes about 15 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your Noom subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your Noom account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel Noom online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.