The Ultimate Step by Step Guide to Cancelling a Noom Subscription or Membership (noom.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
Noom is a company that helps people lose weight and improve their health through a subscription-based program. They offer various subscription plans that auto-renew monthly or for longer periods, like 2, 3, or even up to annual plans. The service includes personalized plans based on a quiz you take, covering weight loss, stress relief, menopause support, and nutrition tools like calorie and macro calculators. If you see a charge from Noom, it's likely for one of these subscription plans you signed up for to support your health journey.
The cancellation process for Noom subscriptions is fairly straightforward with options to cancel directly within the app or via the online Subscription Portal. The instructions are clearly provided, making it relatively easy for a consumer to find and complete the cancellation without undue difficulty.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Noom subscription.
How to Cancel Noom: Step by Step
If you purchased through Noom directly:
Open the Noom app and tap the profile picture icon in the top left corner of the screen.
Tap Settings.
Tap Manage Subscription. Your subscription options will appear.
Follow the prompts to cancel your subscription.
If you purchased through the Subscription Portal:
Log into your Subscription Portal with the same credentials you used to create your account.
On the main page, look for the option to cancel your subscription.
Follow the prompts to complete the cancellation.
If you purchased through Apple (iOS):
Open the Settings app on your device.
Tap your Apple ID at the top.
Tap Subscriptions.
Select Noom from the list of subscriptions.
Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
Open the Google Play Store app on your device.
Tap the Menu icon in the top left corner.
Select Subscriptions.
Find and select Noom.
Tap Cancel Subscription and confirm your choice.
How to Contact Noom
If you need assistance, here's how you can get in touch with Noom's support team.
Use the app messaging system to request cancellation; a few messages may be sufficient.
Go to Settings > Manage Subscription within the Noom app to find and follow cancellation prompts.
Cancel via a computer browser on the Noom website if the app doesn’t show clear cancellation options.
Be prepared for offers or transfer attempts by support to retain your subscription; threaten to report as fraudulent to escalate.
Timing matters: Cancelling before auto-renewal is best; otherwise, expect no refunds.
If you face billing after cancellation attempts, contact your bank or credit card company to dispute charges.
Use clear, empathetic language to appeal to support, such as mentioning personal circumstances (e.g., "pregnant") to influence cancellation approval.
Escalate by asking to speak to supervisors or specialty departments if initial support is unhelpful.
Use the platform appropriate for your device: iPhone cancellations through app subscription settings; Android users might need the web browser.
Document all communication, including messaging and emails, to support any disputes or refund requests.
Reject any alternative offers if you want a full cancellation, such as downgraded plans with continued billing.
Community reports a settlement due to difficulties cancelling, indicating patterns of aggressive retention tactics.
Watch out for sneaky charges post-cancellation attempts and escalate promptly.
Why Do People Request Refunds from Noom
Dislike of provided meal plans – users may find them impractical or not feasible for their lifestyle.
Difficulty adhering to meal plans due to health conditions or changing priorities.
Lack of noticeable results despite following the program.
Many cancel after the free trial period to avoid charges.
Challenges keeping up with changing plans within the app.
Automatic subscription renewal without clear warning, resulting in unexpected charges.
No reminder notices before upcoming payments, leading to surprise billing.
Strict no-refund policy causing dissatisfaction when customers want refunds after renewal charges.
Difficulty or frustration with cancellation process, even after confirmation, and sometimes unexpected charges after cancellation.
Poor or unhelpful customer service often described as robotic or unresponsive.
Perception of fraudulent or scam-like billing practices due to auto-renewal and refusal to refund.
Shift in user priorities leading to no longer wanting to use the app.
Noom Refund Script
Script
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Dear Noom, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Noom Refund Policy
Noom allows you to cancel your subscription or trial through the app or your Subscription Portal. If you cancel during an active subscription, you won't be charged for renewal, but you will retain access to premium features until the billing cycle ends. Note that uninstalling the app does not cancel your subscription, and cancellations must be done prior to the charge or renewal date to avoid further charges.
The Easiest Way to Get a Noom Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Noom—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Noom uses a common trick where uninstalling the app does not cancel your subscription or stop billing, so you must explicitly cancel through the app settings, Subscription Portal, or your device's app store before renewal to avoid charges. You can cancel at any time, but cancellation only takes effect at the end of your current billing cycle, and renewal charges are non-refundable. Refunds are possible only if you contact support within 14 days of the initial charge; there are no early cancellation fees or long-term lock-in contracts, but failure to properly cancel results in continued billing.
Dislike of provided meal plans – users may find them impractical or not feasible for their lifestyle.
Difficulty adhering to meal plans due to health conditions or changing priorities.
Lack of noticeable results despite following the program.
Many cancel after the free trial period to avoid charges.
Challenges keeping up with changing plans within the app.
Automatic subscription renewal without clear warning, resulting in unexpected charges.
No reminder notices before upcoming payments, leading to surprise billing.
Strict no-refund policy causing dissatisfaction when customers want refunds after renewal charges.
Difficulty or frustration with cancellation process, even after confirmation, and sometimes unexpected charges after cancellation.
Poor or unhelpful customer service often described as robotic or unresponsive.
Perception of fraudulent or scam-like billing practices due to auto-renewal and refusal to refund.
Shift in user priorities leading to no longer wanting to use the app.
Email address used to create the Noom account (required for platform or support login)
Password for your Noom account, or ability to reset it via your signup email
Subscription ID (found on your receipt email or on your bank, credit card, or PayPal statement)
Access to the Subscription Portal using Noom credentials
Device login (i.e., logged in on the Noom app, or logged into the Apple App Store or Google Play account if purchased there)
Method of original payment (for some support inquiries, such as last 4 digits and expiration date of credit card, or PayPal email)
Full charge descriptor or a screenshot of the Noom transaction (sometimes needed by support for verification)
Receipt email from Noom (subject line: "Your Noom Receipt" from updates@message.noom.com)
Knowledge of renewal/charge date to ensure you cancel prior to the next billing cycle
Ability to contact Noom Support with as much account- and payment-identifying information as possible, if you cannot access your account (possibly including name, card info, screenshots, etc.)
Before cancelling your Noom subscription, know that if you cancel while you have an active subscription, you will still retain access to premium features like your Noom Guides/Coach and the Noom course until the end of your current billing cycle. After cancellation, your subscription will not auto-renew, and you won't be charged again. Keep in mind that cancelling means you lose access to ongoing personalized coaching and the structured program that helps with weight loss and behavior change. It's important to consider that Noom may issue refunds if you cancel within a certain time frame, typically within 14 days of a charge, but you need to contact support promptly to inquire about this.
Noom allows you to cancel your subscription or trial through the app or your Subscription Portal. If you cancel during an active subscription, you won't be charged for renewal, but you will retain access to premium features until the billing cycle ends. Note that uninstalling the app does not cancel your subscription, and cancellations must be done prior to the charge or renewal date to avoid further charges.
Yes, you do need your password to cancel your Noom subscription because you have to log into the Subscription Portal with your account credentials to initiate the cancellation. If you can't remember your password, you can easily reset it through this link: https://my.noom.com/reset-password. This ensures your account security and prevents unauthorized cancellations. So, be sure to have your login details handy or reset your password if needed before canceling.
We've actually written a step by step guide on how to get a refund from Noom. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Noom subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Noom account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Noom online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
NOOM.COM NOOM NOOM*APP NOOMAPP.COM NOOM HEALTH NOOM MOOD
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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