Coursera is an online learning platform where you can take courses on lots of different topics. They offer individual course payments as well as a subscription called Coursera Plus, which lets you access most courses for $59 a month or $399 a year, with a free trial and money-back guarantee. If you subscribe to Coursera Plus, you might see charges from them on your billing statement. It’s a flexible way to learn at your own pace and earn certificates for completed courses.
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The cancellation process is straightforward and can be completed online in a few simple steps without needing to contact support, making it very easy for users.
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How to Cancel Coursera: Step by Step
If you purchased through Coursera.org:
- Log into your Coursera account.
- Click on your profile icon in the top right corner.
- Select My Purchases from the dropdown menu.
- Click on Manage Subscriptions.
- Next to the subscription you wish to cancel, click on Cancel Subscription.
- Follow any on-screen instructions to confirm the cancellation.
If you purchased through the Coursera mobile app:
- Open the Coursera app on your mobile device.
- Tap on the settings gear icon in the top right corner.
- Select My Subscriptions.
- Next to the subscription you want to cancel, tap on Manage Subscription.
- Tap Cancel Subscription and confirm the cancellation.
Tips & Tricks for Canceling Coursera
- Check you are logged into the correct Coursera account especially if you have multiple accounts.
- Go to 'My Purchases' and look for the 'Manage Subscriptions' tab to cancel subscriptions, but note some users report this tab or cancel button is missing.
- If you cannot find cancel options, contact Coursera support directly through their contact page (Coursera.org/about/contact) and use the chat bubble at the bottom right to escalate.
- Use clear, firm language in requests, like "Please cancel my subscription immediately and confirm in writing." Avoid vague terms.
- Be persistent and patient as Coursera support response times can be slow.
- Consider negotiating for discounts or partial refunds if you are struggling with cancellation, as some users reported offers like 50% off before finalizing cancellation.
- If support fails, escalate using your bank or PayPal to dispute recurring charges or block future payments.
- Deleting your payment method on Coursera and replacing with a non-functional card can stop payments but does not officially cancel the subscription.
- Cancel the credit card linked to the subscription as a last resort if charges continue and Coursera support is unresponsive.
- Timing matters: Cancel subscriptions just before the renewal date to avoid unwanted charges.
- Trial periods: Cancel within trial periods to avoid charges; some users reported still retaining course access after cancelling trial subscriptions promptly.
- Deleting your Coursera account can be a last step if all else fails, but may result in losing course progress and access immediately.
Coursera Customer Service Info
If you need assistance, here's how you can get in touch with Coursera's support team.
Cancel Coursera Script
Script
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Hi Coursera Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. I have appreciated the learning opportunities, but due to personal reasons, I am no longer able to continue my membership at this time.
Could you please assist me with the cancellation process? Thank you for your understanding and support.
Best regards,
Frequently Asked Questions
Coursera allows you to cancel your subscription at any time; however, cancellation stops future payments and access continues until the end of the current billing period. For Coursera Plus subscriptions, you can request a refund within 14 days (two weeks) of your payment. After this period, no refunds are provided for past payments, but cancellation will prevent further billing.
To cancel a Coursera subscription, you generally need to log into your account, which requires your password. There is no phone or unauthenticated chat support option for cancellation without logging in. If you have forgotten your password, you can reset it here: https://www.coursera.org/?authMode=resetPassword. So yes, you will need your password or to reset it to cancel your Coursera subscription.
- Completion of desired courses leading to cancellation as learners no longer need the subscription.
- Budget concerns and affordability issues prompting users to cancel subscriptions.
- Switching to other online learning platforms considered more suitable by the users.
- Unexpected charges or confusion about billing, such as being charged for subscriptions without clear consent or after free trials expired.
- Poor customer service and unresponsiveness when users seek help or refunds.
- Loss of access to course content and assessments after subscription expiration causing frustration.
- Technical issues with course delivery, including poor video/audio quality, courses not being self-paced as advertised, and loss of progress.
- Difficulty in canceling subscriptions, including confusing interface and lack of clear cancellation options.
- Auto-renewal without explicit notice leading to unexpected charges.
- Perceived unfair refund policies or no refunds provided after cancellation.
- Lack of human contact for support and reliance on unsatisfactory automated responses.
- Problems with certificates or badges not being delivered timely or at all after course completion.
- Issues with account management, such as charges continuing after account deletion or being locked out of courses without explanation.
Coursera allows subscription cancellation at any time, but cancellation takes effect only at the end of the current paid billing period with no refunds for the remaining time. Refunds are generally only available if requested within 14 days of payment; after that, there are no refunds or early cancellation fees. Users should be aware that some subscriptions have free trials that must be canceled before the trial ends to avoid full charges, and completing courses during free trials may require a paid subscription to receive certificates.
Before canceling a Coursera subscription, be aware that you will lose access to the specialization or subscription content at the end of your billing period. You will retain access to videos, readings, and practice assessments from completed courses until that time, but you will lose access to graded assessments. After cancelation, you can still re-enroll in the audit option for free to access video lectures and other materials, but not graded work. Also, any certificates you've earned remain accessible even after the subscription ends.
- Coursera account login email and password
- Access to the Coursera website or mobile app
- Navigate to the 'My Purchases' or 'Manage Subscriptions' section
- Identify the specific subscription or membership to cancel
- Knowledge of refund policy and free trial status (cancel before the free trial ends to avoid charges, and refunds are only available in certain cases)
- Understanding that you will retain access to content until the billing period ends after cancellation
- Aware that earned certificates remain in your account after cancellation
- Options to re-enroll or reactivate subscription at any time after cancellation
We've actually written a step by step guide on how to get a refund from Coursera. Check it out!
The Easiest Way to Cancel Coursera
If you’re frustrated trying to cancel your subscription, membership, or bill from Coursera—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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