Ipsy is a company that offers monthly, bi-monthly, and annual subscription services for beauty product boxes called Glam Bag, BoxyCharm, and Icon Box. Each box contains a selection of beauty items tailored somewhat to your preferences, and you get billed automatically depending on your subscription plan—monthly, every other month, or annually. They also have a separate monthly subscription called Refreshments for self-care products, billed based on what you choose each month. You can cancel anytime, but billing will continue until the end of your current subscription period, and there are no refunds on previous charges.
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The cancellation process involves navigating the account settings and confirming the cancellation twice, which is straightforward but requires multiple steps, making it slightly more involved than just a one-click cancellation.
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How to Cancel Ipsy: Step by Step
If you purchased through Ipsy.com:
- Log into Your IPSY Account.
- Click on "Account."
- Locate Your Active Subscription(s) and click "View Membership."
- Click "Cancel Membership."
- Verify Your Account Info by logging in again.
- Click "Continue Cancellation."
- A confirmation message will appear once the cancellation is successful.
Important Note:
- To skip the upcoming month’s order, cancel by 12 p.m. PT on the last day of the month.
- Cancellations after 12 p.m. PT will take effect the following month.
- Other active subscriptions must be canceled separately.
Tips & Tricks for Canceling Ipsy
- Complete every step in the cancellation flow, including the multi-step survey explaining why you want to cancel; do not skip any prompts that try to opt you back in.
- Click the cancellation confirmation link sent to your email by Ipsy; the subscription is not cancelled until you click this link.
- Expect a delay in receiving the confirmation email; check spam and promotions folders.
- Use the app's "Manage membership" section for cancellation, navigating through "More" > "Account" > "View membership" > "Manage membership" > "Help me stop my membership."
- Be wary of UI tricks that redirect you or make the "Cancel Membership" button hard to access, such as links leading to "Change Password" pages.
- Pause your membership months in advance if unsure, to skip months instead of immediate cancellation, which can sometimes simplify avoiding unexpected charges.
- Cancel early in the month or by the 1st of the month before the cutoff time (usually 12 PM PST) to avoid being charged for the next month.
- Consider using a prepaid card with no funds to block payments if cancellation processes fail.
- Change your account password several times if suspicious behavior occurs or to try to disrupt unauthorized changes.
- Unsubscribe separately from promotional emails after cancelling to avoid marketing follow-ups.
- Escalate by contacting customer service if cancellation does not process after following all steps and email confirmation.
Ipsy Customer Service Info
If you need assistance, here's how you can get in touch with Ipsy's support team.
Cancel Ipsy Script
Script
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Dear Ipsy Customer Service,
I hope this message finds you well. I would like to request the cancellation of my Ipsy subscription effective immediately. While I have appreciated the service, I have decided to discontinue my subscription due to personal budget considerations.
Thank you for your assistance in processing this cancellation. I look forward to receiving confirmation shortly.
Best regards,
Frequently Asked Questions
Ipsy's cancellation policy requires members to cancel their subscription by 12 p.m. PT on the last day of the month to avoid being charged for the next month. Cancellation requests made after this time will take effect the following month. To cancel, log into your IPSY account, go to "Account," view your active subscription, and follow the steps to finalize cancellation. Separate cancellations are needed for multiple active subscriptions.
To cancel your Ipsy subscription, you do need to log in to your Ipsy account, which requires your password. The cancellation process involves going to your account settings and selecting the option to cancel your membership. If you've forgotten your password, you can reset it here: https://www.ipsy.com/account/forgot-password. Unfortunately, there is no option to cancel without authenticating with your account credentials.
- Primarily makeup-based subscription - users often want more variety including skincare products.
- Brands sent are easily accessible and widely-known, lacking unique or luxury products.
- Unprofessional customer service including misleading emails, informal responses, poor social media conduct, and inadequate issue resolution.
- Unequal value of bags - some items are much less valuable than alternatives.
- Repetition of brands and product types, sometimes receiving duplicates.
- Shipping issues such as delays, non-functional tracking, missing or wrong products.
- Inaccurate product descriptions on website and social media.
- Poor personalization - products do not suit subscriber's beauty profile or preferences.
- Disliked color selections that do not match user taste.
- Too many cosmetic bags accumulating monthly instead of better product choices.
- Low product quality and sometimes poorly pigmented or unsuitable product formulas.
- Feeling of wasted money due to many products going unused or disliked.
Ipsy allows you to cancel your membership at any time, but you must cancel by 12 p.m. PT on the last day of the month to avoid charges for the next month. If you miss this cutoff, your cancellation will take effect the following month, which can feel like a lock-in. For annual memberships, you can either keep receiving shipments for the prepaid months without automatic renewal or stop shipments immediately, which may involve a financial adjustment. Each subscription must be canceled separately if you have multiple. There are no explicit early cancellation fees, but the timing and process can be a minor hassle to navigate.
Before cancelling your Ipsy subscription, know that cancellations made after 12 p.m. PT on the last day of the month will only take effect the following month, so you may be charged for the upcoming month's box. If you hold an annual membership, you can either keep receiving the remaining prepaid bags with full access to benefits like the IPSY Shop and monthly Add-Ons until the end of your term or stop shipments immediately, which ends benefits but might affect your payment. Also, if you have multiple subscriptions, each must be canceled individually. After cancellation, you lose access to future monthly glam bags and any related membership benefits once the current paid term concludes.
- Login credentials to access your Ipsy account
- Access to the email account associated with your Ipsy membership (to confirm cancellation via a link sent in the email)
- Selection of at least two cancellation reasons as required by the cancellation process
- Knowledge of the active subscription(s) you wish to cancel (if you have multiple subscriptions, each needs to be canceled separately)
- Account information verification if prompted during the process
We've actually written a step by step guide on how to get a refund from Ipsy. Check it out!
The Easiest Way to Cancel Ipsy
If you’re frustrated trying to cancel your subscription, membership, or bill from Ipsy—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Ipsy?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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