MasterClass offers an annual membership subscription that gives you unlimited access to all their classes, which are taught by experts in various fields. When you sign up, you provide a payment method, and your membership automatically renews each year using that payment. You can cancel the auto-renewal anytime if you don’t want to be charged again. Plus, they have a 30-day money-back guarantee if you’re not satisfied.
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Cancellation is straightforward and can be done via the account settings on the website or mobile browser with clear steps; no complex hurdles or contacting support unless in special cases like third-party subscriptions or lost email. The explicit guidance and web-based process make it quite easy for a consumer to cancel.
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How to Cancel MasterClass: Step by Step
If you purchased through MasterClass directly:
- Log into your account at www.masterclass.com.
- Click your profile/account menu in the top right, then select Settings.
- In Account Settings, find the Membership section and click Cancel Membership.
- On the next screen, select Cancel Now to confirm and complete your cancellation.
If you purchased through Apple:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen.
- Select Subscriptions.
- Find and tap on the MasterClass subscription.
- Tap Cancel Subscription and confirm your choice.
If you purchased through Google Play:
- Sign in to the Google Account that has your subscriptions.
- Open the Google Play app on your Android device.
- Select Subscriptions from the menu.
- Tap on the MasterClass subscription you wish to cancel.
- Tap Cancel subscription and follow the instructions provided.
Tips & Tricks for Canceling MasterClass
- Email support@masterclass.com directly for cancellation; many users found this more effective than using the website interface.
- Be persistent with customer service: If the chatbot is unhelpful, request escalation to human support who can process cancellations.
- Cite consumer protection laws, such as renewal reminder requirements under California law, to strengthen your case if challenged.
- Document all communications including emails and chat transcripts as proof in case of disputes.
- Use a bank dispute to get refunds or stop payments if charges continue after cancellation confirmation.
- Watch out for confusing account settings—even after cancellation confirmation emails, subscription status on the website may still show as active.
- Use digital credit cards (e.g., privacy.com) to control payments and avoid unwanted charges by easily blocking future transactions.
- Timing matters: Start cancellation well before the renewal date to avoid unwanted charges since immediate cancellation may not be possible.
- Don’t rely on automatic website cancellation: Many users report it’s designed to be difficult or buggy; manual contact is essential.
- Consider escalating via social media or public posts to get quicker responses if standard channels fail.
MasterClass Customer Service Info
If you need assistance, here's how you can get in touch with MasterClass's support team.
Cancel MasterClass Script
Script
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Dear MasterClass Support,
I hope this message finds you well. I am writing to request the cancellation of my subscription. Unfortunately, I have found that I am unable to utilize the platform as much as I had hoped due to time constraints.
I appreciate the quality of the classes offered, and this decision is based solely on my current schedule rather than the service itself. Please confirm my cancellation at your earliest convenience.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
MasterClass allows you to cancel your subscription auto-renewal anytime through your account settings on their website. After cancellation, your subscription stays active until the current renewal date. If you cancel within the first 30 days of your initial purchase, you may be eligible for a refund. For subscriptions bought via iOS App Store or Google Play, cancellations must be done through those platforms.
To cancel your MasterClass subscription, you need to log into your account on their website (not the app) and cancel through the Settings under the Membership section. This means you do need to have access to your account and thus your password. If you have forgotten your password, you can reset it using this link: https://www.masterclass.com/help-center/masterclass/answers/reset-or-change-password--id--n5fGuq25RbmVVDPr7Ql4xg. MasterClass does not offer unauthenticated cancellation via phone or chat, so having your password is necessary for cancellation.
- Lack of sufficient practical, actionable content; courses inspire but don't provide enough steps for application.
- Perceived low value for cost; some users feel the subscription does not justify the expense.
- Being charged after cancellation; members report ongoing charges despite confirmed cancellations.
- Difficulty canceling; users find the process confusing, convoluted, or deliberately complicated.
- Issues with removing payment methods; sometimes customers can't remove their bank card without adding another.
- Gift subscriptions auto-renew without clear notice; resulting in unexpected charges for gift givers.
- Poor or slow customer service response; delays in cancellations or refunds frustrate users.
- Confusing or inconsistent refund policies; some users feel policies are misleading or predatory.
- Cancellation must be done through the original purchase platform; users miss cancellations due to platform-specific requirements.
- Users receive discount offers instead of full refunds; some see this as a tactic to retain customers against stated refund policies.
MasterClass allows you to cancel your subscription at any time through your account settings on their website, but cancellations cannot be made via the app and must be done through a browser. A key thing to watch out for is that if you purchased via iOS App Store or Google Play, you must cancel through those platforms, not MasterClass directly. While you can cancel anytime, refunds are only typically available if you request one within the first 30 days of your initial purchase; renewal charges are non-refundable, so if you miss that window, you won't get your money back on renewals. There are no long-term contracts, but the lack of direct cancellation via the app and the limited refund window might feel like landmines to some users.
Before cancelling your MasterClass subscription, know that your access to all classes and content will continue until the end of your current paid period, but you will lose access once the subscription officially ends. You cannot cancel through the app; you must turn off auto-renewal via your account settings on their website. If you cancel within the first 30 days, you may be eligible for a refund. Also, gift memberships will auto-renew unless cancelled before the renewal date. Note for app store purchases, cancellations must be done through those platforms.
- Email address associated with your MasterClass account
- Account login details (username and password)
- Access to the website via a web or mobile browser (not the app)
- Membership type (standard, gift, or third-party such as Apple App Store or Google Play)
- Purchase details (if you need support: initial purchase date, item, or transaction number)
- Full name and contact information (if contacting support)
- Payment method (for billing questions/changes)
- Proof of relationship with MasterClass (for complex cases or arbitration)
- Access to the original email inbox (for confirmation of cancellation or support)
- For third-party subscriptions, access to your App Store or Google Play account for cancellation
- Confirmation of cancellation received after the process
We've actually written a step by step guide on how to get a refund from MasterClass. Check it out!
The Easiest Way to Cancel MasterClass
If you’re frustrated trying to cancel your subscription, membership, or bill from MasterClass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to MasterClass?
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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