Can I Cancel MasterClass at Any Time?

MasterClass allows you to cancel your subscription at any time through your account settings on their website, but cancellations cannot be made via the app and must be done through a browser. A key thing to watch out for is that if you purchased via iOS App Store or Google Play, you must cancel through those platforms, not MasterClass directly. While you can cancel anytime, refunds are only typically available if you request one within the first 30 days of your initial purchase; renewal charges are non-refundable, so if you miss that window, you won't get your money back on renewals. There are no long-term contracts, but the lack of direct cancellation via the app and the limited refund window might feel like landmines to some users.

Why Do People Cancel MasterClass?

Lack of sufficient practical, actionable content; courses inspire but don't provide enough steps for application. Perceived low value for cost; some users feel the subscription does not justify the expense. Being charged after cancellation; members report ongoing charges despite confirmed cancellations. Difficulty canceling; users find the process confusing, convoluted, or deliberately complicated. Issues with removing payment methods; sometimes customers can't remove their bank card without adding another. Gift subscriptions auto-renew without clear notice; resulting in unexpected charges for gift givers. Poor or slow customer service response; delays in cancellations or refunds frustrate users. Confusing or inconsistent refund policies; some users feel policies are misleading or predatory. Cancellation must be done through the original purchase platform; users miss cancellations due to platform-specific requirements. Users receive discount offers instead of full refunds; some see this as a tactic to retain customers against stated refund policies.

What Information Do I Need to Cancel MasterClass?

Email address associated with your MasterClass account Account login details (username and password) Access to the website via a web or mobile browser (not the app) Membership type (standard, gift, or third-party such as Apple App Store or Google Play) Purchase details (if you need support: initial purchase date, item, or transaction number) Full name and contact information (if contacting support) Payment method (for billing questions/changes) Proof of relationship with MasterClass (for complex cases or arbitration) Access to the original email inbox (for confirmation of cancellation or support) For third-party subscriptions, access to your App Store or Google Play account for cancellation Confirmation of cancellation received after the process

What Should I Know Before Cancelling MasterClass?

Before cancelling your MasterClass subscription, know that your access to all classes and content will continue until the end of your current paid period, but you will lose access once the subscription officially ends. You cannot cancel through the app; you must turn off auto-renewal via your account settings on their website. If you cancel within the first 30 days, you may be eligible for a refund. Also, gift memberships will auto-renew unless cancelled before the renewal date. Note for app store purchases, cancellations must be done through those platforms.

What is MasterClass's Cancellation Policy?

MasterClass allows you to cancel your subscription auto-renewal anytime through your account settings on their website. After cancellation, your subscription stays active until the current renewal date. If you cancel within the first 30 days of your initial purchase, you may be eligible for a refund. For subscriptions bought via iOS App Store or Google Play, cancellations must be done through those platforms.

Do I Need My MasterClass Password to Cancel?

To cancel your MasterClass subscription, you need to log into your account on their website (not the app) and cancel through the Settings under the Membership section. This means you do need to have access to your account and thus your password. If you have forgotten your password, you can reset it using this link: https://www.masterclass.com/help-center/masterclass/answers/reset-or-change-password--id--n5fGuq25RbmVVDPr7Ql4xg. MasterClass does not offer unauthenticated cancellation via phone or chat, so having your password is necessary for cancellation.

Can I Get a Refund from MasterClass?

We've actually written a step by step guide on how to get a refund from MasterClass. Check it out!

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How To Cancel Your MasterClass Subscription (2025)

Bella Khan, Subscription Cancellation Expert

Published July 1, 2025

Last updated on December 11, 2025

6 min read

Difficulty

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Cancellation is straightforward and can be done via the account settings on the website or mobile browser with clear steps; no complex hurdles or contacting support unless in special cases like third-party subscriptions or lost email. The explicit guidance and web-based process make it quite easy for a consumer to cancel.

Estimated Time

On average, it takes 00 10 minutes to cancel a MasterClass subscription.

How to Contact MasterClass

If you need assistance, here's how you can get in touch with MasterClass's support team.

Phone

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Site

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Disclaimer

Chargeback is an independent consumer resource that provides educational information to help users understand how to cancel, manage, or request refunds for various subscriptions. We are not affiliated with, endorsed by, or sponsored by any of the companies mentioned on this site. All trademarks, logos, and brand names are the property of their respective owners.

The information we provide is based on publicly available sources and user reports and may contain inaccuracies or become outdated over time. Our guides are intended for general informational purposes only and should not be relied upon as official company instructions or legal advice.

Consumers are solely responsible for reviewing their own contracts, terms of service, and refund or cancellation obligations before taking any action. Nothing on this site should be interpreted as legal, financial, or contractual guidance.

Chargeback does not encourage or condone disputing valid charges, misrepresenting transactions, or taking any action that could violate a company's terms, service agreement, or applicable laws. We promote fair, transparent, and lawful communication between consumers and businesses.

Find out how much you could save

How much are you paying?

Payment frequency

Savings over 5 years from cancelling your $15/month subscription

Savings by cancelling

Loss if you keep paying

-$0

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Frequently Asked Questions

The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.

After canceling your MasterClass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.

Yes, you can usually reactivate your MasterClass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.

If you're unable to cancel MasterClass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.