The Ultimate Step by Step Guide to Cancelling an ACI Learning Subscription or Membership (acilearning.com)
By
Bella K.
|
Published
July 17, 2025
|
Updated
July 1, 2025
ACI Learning offers online IT and cybersecurity training through subscription plans. They have yearly plans where you can learn skills for certifications like CompTIA A+, Network+, Security+, and more, with content available on-demand so you learn at your own pace. There are options to add hands-on labs and practice tests for extra practice. People might get billed by them for these subscriptions, which are charged annually with a discount compared to monthly billing.
Cancellation is relatively straightforward as it can be done in person, by email, or by direct termination. The clear refund policy within defined time frames suggests transparency and ease of processing, making the cancellation process less cumbersome for the consumer.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ACI Learning subscription.
How to Cancel ACI Learning: Step by Step
If you purchased through ACI Learning Website:
Log into your ACI Learning account using your credentials.
Navigate to the Account Settings section of your profile.
Locate the Subscription and Payment area.
Click on the "Cancel Subscription" option.
Follow any additional prompts to complete the cancellation process.
Check for a confirmation email to ensure your subscription has been successfully canceled.
If you purchased through Apple (iOS):
Open the Settings app on your iPhone or iPad.
Tap your name at the top.
Select "Subscriptions".
Find ACI Learning in the list and tap on it.
Tap "Cancel Subscription" and follow the prompts to confirm.
If you purchased through Google Play:
Open the Google Play Store app.
Tap the menu icon (three horizontal lines) in the top-left corner.
Select "Subscriptions".
Find ACI Learning and tap on it.
Tap "Cancel Subscription" and follow the instructions to confirm cancellation.
How to Contact ACI Learning
If you need assistance, here's how you can get in touch with ACI Learning's support team.
Be persistent: Users report needing multiple attempts via email and phone to get a cancellation processed.
Use clear, direct language: State that you want to cancel the subscription immediately and expect confirmation.
Keep all correspondence: Save all emails and chat logs as proof in case of billing disputes.
Request escalation: If the front-line support is unhelpful, ask to speak with a supervisor or manager.
Time your cancellation: Try cancelling right before a billing cycle renews to avoid the next charge.
Check payment method policies: Users sometimes cancel payments through banks or payment platforms as a last resort.
Use social media: Calling out issues publicly on Twitter or Facebook sometimes prompts quicker response.
Be polite but firm: Maintaining a calm tone but standing your ground is often more effective than aggression.
Avoid using cancellation buttons only: Some users say clicking cancellation buttons online doesn't complete the process without speaking to support.
Why Do People Request Refunds from ACI Learning
Payment support delays causing prolonged account holds without assistance.
Lack of labs for higher certifications like CASP+, CISA, CISSP.
Limited study materials for specific exams such as the CompTIA Cloud+ V4 exam.
Outdated courses and videos with no new content being added.
Poor customer support responsiveness leading to unresolved issues.
Removal of apps and lack of offline content functionality.
Billing issues including being charged without service delivery.
Difficulty updating credit card information independently.
Switching to other training providers due to limited content in certain areas like BICSI or AVIXA.
ACI Learning Refund Script
Script
Copy
Dear ACI Learning, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
ACI Learning Refund Policy
ACI Learning's cancellation policy requires users with paid subscriptions to cancel their subscription through the Account Settings by selecting the 'Cancel Subscription' option before deleting their account to avoid further billing. Deleting an account is permanent and irretrievable, and users can view their subscription details and download invoices through their account.
The Easiest Way to Get a ACI Learning Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ACI Learning—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
ACI Learning allows cancellation of enrollment contracts with a full refund if done within 72 hours of signing or three business days before class start, but they may retain up to $100 in administrative fees and charges for materials if you cancel closer to the class date. This means there is a short window for risk-free cancellation, but there can be fees deducted for late cancellations, so be careful to cancel early to avoid these charges. There are no indications of long-term lock-ins or early-cancellation penalties beyond these administrative fees.
Payment support delays causing prolonged account holds without assistance.
Lack of labs for higher certifications like CASP+, CISA, CISSP.
Limited study materials for specific exams such as the CompTIA Cloud+ V4 exam.
Outdated courses and videos with no new content being added.
Poor customer support responsiveness leading to unresolved issues.
Removal of apps and lack of offline content functionality.
Billing issues including being charged without service delivery.
Difficulty updating credit card information independently.
Switching to other training providers due to limited content in certain areas like BICSI or AVIXA.
Login to your ACI Learning account (required to access cancellation options)
Access Account Settings to locate subscription management options
Subscription or membership details (such as which plan or service you wish to cancel)
Billing account information (if prompted, such as your billing email or account ID)
Written notice of cancellation (required if canceling via email or support request)
Course or event information (if applicable, such as course name, date, and location for classes or events)
User support contact (needed if you are reaching out via the help chat or support page)
Before cancelling your ACI Learning subscription, membership, or bill, know that if you cancel your enrollment contract within 72 hours (excluding weekends and holidays) or at least three business days before class starts, you are eligible for a full refund, minus up to $100 in administrative fees and any costs for courseware or lab materials already used. After cancellation, you will lose access to all course content and any associated features since access is tied to an active subscription or enrollment. It is also important to notify ACI Learning via email or in person to properly process your cancellation.
ACI Learning's cancellation policy requires users with paid subscriptions to cancel their subscription through the Account Settings by selecting the 'Cancel Subscription' option before deleting their account to avoid further billing. Deleting an account is permanent and irretrievable, and users can view their subscription details and download invoices through their account.
To cancel your ACI Learning subscription, you generally need to log in to your account and access the subscription settings, which implies you need your password. There is no indication that they support cancellation via phone or chat without authentication. If you have forgotten your password, you can reset it here: https://acilearning.com/account/forgot-password. This will help you regain access and proceed with the cancellation securely.
We've actually written a step by step guide on how to get a refund from ACI Learning. Check it out!
The cancellation process typically takes about 5 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ACI Learning subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ACI Learning account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ACI Learning online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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