(ISC)² is a company that offers cybersecurity certifications like CISSP and Certified in Cybersecurity, which help professionals prove their skills. If you see a charge from them, it's likely an Annual Maintenance Fee (AMF) subscription that certified members pay yearly to keep their certification active and access benefits like professional development and exam updates. The fee is $135 a year for most certifications or $50 a year for the basic Certified in Cybersecurity. Payments can be made online or by other methods, and the fees help support various services (ISC)² provides to its members.
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Cancelling a membership with (ISC)² primarily involves contacting their support via email (membersupport@isc2.org), which is relatively straightforward but lacks automated self-service cancellation through their website, making it a bit less convenient but still simple.
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How to Cancel (ISC)²: Step by Step
If you purchased through isc2.org:
- Log in to your Member Dashboard on isc2.org.
- Navigate to the Membership Management section.
- Select Cancel Membership.
- Follow any prompts to confirm the cancellation.
- If you cannot cancel through the dashboard, email membersupport@isc2.org for assistance.
Tips & Tricks for Canceling (ISC)²
- Simply stop payment to effectively cancel your membership—(ISC)² often auto-renews, so not paying the renewal fee is a common tactic.
- Contact member support via email (membersupport@isc2.org) to request cancellation directly, as some users found this necessary for clarity.
- Use clear, concise, and polite language stating your intent to cancel immediately and refuse future charges.
- Follow up persistently with emails if no response; document your communications in case escalation is required.
- Consider calling ISC2 support directly for quicker resolution if emails are ignored.
- If you've paid and want refunds (e.g., exam fees), mention cancellation deadlines and that you expect a refund per policy or fairness.
- If ISC2 is unresponsive on refunds, consider credit card chargebacks but be aware this might lead to ISC2 sanctions.
- Avoid acknowledging any reinstatement fees if your membership has lapsed and you do not plan to renew.
- Timing matters: cancel before the renewal or exam deadline to avoid automatic charges.
- Be firm but professional—avoid aggression, but assert your rights and clearly state your decision.
(ISC)² Customer Service Info
If you need assistance, here's how you can get in touch with (ISC)²'s support team.
Cancel (ISC)² Script
Script
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Dear (ISC)² Team,
I hope this message finds you well. I would like to request the cancellation of my subscription/membership. Unfortunately, due to changes in my professional situation, I am no longer able to continue with my membership at this time.
I appreciate the value that (ISC)² provides and hope to return in the future. Please let me know the next steps to complete this cancellation process.
Thank you for your assistance.
Best regards,
Frequently Asked Questions
(ISC)² membership requires payment of an Annual Maintenance Fee (AMF) with a 90-day grace period for payment after the due date. Failure to pay within 90 days results in suspension of certification, which can last up to two years before membership termination. Suspended members cannot use or display their certification, and reinstatement requires payment of dues and fulfillment of Continuing Professional Education (CPE) credits. Extensions for the grace period may be granted for hardships with documentation, and appeals can be submitted for review. Associate designation AMF fees are non-refundable. All payments and renewals are managed through the member portal.
To cancel your (ISC)² membership or subscription, you generally need to manage your account via their member dashboard, which requires logging in with your password. If you do not remember your password, you can reset it via this link: https://isc2.org/member/reset-password. Alternatively, you can contact member support at membersupport@isc2.org for assistance with cancellation; this may not require a password but is handled case-by-case by support. So, having your password makes the process straightforward, but support can help if you cannot access your account.
- Annual fee surprise: Realizing there is an annual maintenance fee and not using ISC2 resources enough to justify cost.
- Fee increases and confusion: Changes in fee structures, including paying fees in advance rather than end of certification period, causing financial strain and confusion.
- Account suspension for unpaid fees: Accounts locked or certifications suspended due to unpaid or disputed fees leading to frustration.
- Poor customer support: Reports of unreturned calls, unanswered emails, and vague or unsatisfactory responses from ISC2 support.
- Difficulty scheduling exams: Broken booking system and poor support preventing exam scheduling.
- Refund issues: Lack of or delayed refunds when customers order the wrong product or want to cancel.
- Spam and marketing complaints: Receiving unwanted emails with no easy unsubscribe options causing dissatisfaction.
- Dissatisfaction with certification pricing: Free exams or certifications becoming paid leading to disappointment.
- Perceived poor communication and management: Members feel ISC2 mishandles fee policies and member communication.
ISC² allows you to cancel your membership or subscription, but be aware that once you pay the Annual Maintenance Fee (AMF) or annual dues, these fees are non-refundable. There is a 90-day grace period to pay your dues after your due date, but failing to pay within this time will result in termination of your membership or candidate status. There are no explicit lock-ins or early cancellation fees, but you cannot get a refund on fees already paid, which can be a significant consideration if you decide to cancel early.
Before cancelling your (ISC)² subscription or membership, it's important to know that you will lose access to any exam vouchers, self-study training, and other membership benefits once you stop paying the renewal fees. The certification maintenance fees, typically $50 annually for continuing certifications, must be paid to keep your credentials active. Without renewal, your membership and associated benefits expire, and claiming credentials without an active membership can lead to them being permanently stripped. For an immediate or official cancellation, contacting (ISC)² support via their member support email is recommended.
- Full name as registered with (ISC)²
- Email address associated with your (ISC)² account
- Member ID or Candidate ID (if available)
- Contact information (such as phone number, if required to identify your account)
- Information about all accounts you wish to cancel, if you have more than one
- Reason for cancellation (optional, but sometimes requested)
- Verification of identity as required by ISC2 staff (they may request further details for confirmation)
- Access credentials (email/password) to the ISC2 Member Dashboard if cancelling online
We've actually written a step by step guide on how to get a refund from (ISC)². Check it out!
The Easiest Way to Cancel (ISC)²
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What Are Some Alternatives to (ISC)²?
(ISC)² Annual Maintenance Fee, ISC2 Membership Renewal, ISC2 Certification Fee, ISC2 Exam Fee, ISC2 Training, ISC2 Event Registration
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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