Jacquie Lawson at jacquielawson.com offers a membership service where you can send beautiful, animated e-cards to friends and family for birthdays, holidays, and other occasions. You pay a membership fee that can be monthly, yearly, or for two years, and during that time, you can send unlimited e-cards to as many people as you like. The site also offers a bundle deal with Blue Mountain for extra value. So if you see a charge from Jacquie Lawson, it's most likely for one of these e-card memberships.
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Cancelling a subscription on Jacquie Lawson's website is straightforward if done directly through their website by switching off automatic renewal in the Manage Membership section. However, if the subscription was started via mobile apps like Apple App Store or Google Play, the cancellation must be done through those platforms, which adds slight complexity.
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How to Cancel Jack Lawson: Step by Step
If you purchased through Jacquie Lawson website:
- Log into your Jacquie Lawson account by clicking the "Log On" button in the top right corner.
- Once logged in, go to "My Details" located next to your welcome message.
- Click on "Manage Membership".
- Check the "Automatic Renewal" status under Membership Details.
- If it shows "No", your membership will automatically expire at the end of the current period.
- If it shows "Yes", change it to "No" to prevent automatic renewal.
- For immediate cancellation, contact Jacquie Lawson's helpline by selecting the appropriate contact option on the website.
If you purchased through Apple:
- Open the Settings app on your device.
- Tap on your name at the top of the screen.
- Tap on "iTunes & App Store".
- Tap on your Apple ID at the top of the screen and choose "View Apple ID".
- Select "Subscriptions".
- Choose "Jacquie Lawson Ecards" and follow the on-screen instructions to cancel your subscription.
If you purchased through Google Play:
- Open the Google Play Store app on your device.
- Tap on the menu icon (three horizontal lines) in the top left corner.
- Select "Subscriptions" from the menu.
- Choose "Jacquie Lawson Ecards" from the list.
- Follow the prompts to cancel your subscription.
Tips & Tricks for Canceling Jack Lawson
- Cancel before renewal date to avoid unexpected charges.
- Use direct device subscription settings (e.g., iPhone Settings > your name > Subscriptions for Apple users) rather than website links.
- Prepare clear confirmation requests when cancelling via customer service to ensure cancellation is logged.
- Escalate politely if initial cancellation attempts fail; ask to speak with a supervisor or manager.
- Document all interactions including dates, names, and confirmation numbers.
- Timing matters: try to cancel during business hours to get live support.
- Use firm but polite language emphasizing you do not want any further charges and expect confirmation.
- Check for auto-renew enabled on app stores if subscribed through mobile, as cancellation must be done there.
- Be persistent and patient since some users report needing multiple attempts.
Jack Lawson Customer Service Info
If you need assistance, here's how you can get in touch with Jack Lawson's support team.
Cancel Jack Lawson Script
Script
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Dear Jack Lawson Team,
I hope this message finds you well. I am writing to request the cancellation of my subscription to Jacquie Lawson. Due to unforeseen circumstances, I am unable to continue with my membership at this time.
I would appreciate your assistance in processing this cancellation and confirming it at your earliest convenience. Thank you for your understanding.
Best regards,
Frequently Asked Questions
Jack Lawson subscriptions can be canceled by turning off automatic renewal via the website if the subscription was started there; the membership then expires at the end of the current period. For immediate cancellation or app-based subscriptions (Apple or Google Play), users must cancel through the respective platforms or contact customer support. After cancellation, the membership reverts to a free status with limited features.
To cancel your Jacquie Lawson subscription, you generally need to log in to your account using your email and password to turn off automatic renewal in the Manage Membership section. This will prevent the subscription from renewing on its expiry date. If you have forgotten your password, you can reset it here: https://www.jacquielawson.com/forgot. Immediate cancellations beyond switching off auto-renewal require contacting their helpline. For subscriptions started via Apple or Google Play, cancellation must be done through those platforms directly.
- Auto-renewal without notice: Customers are often charged for renewals without prior warning.
- Difficulty in canceling subscriptions: Users report problems canceling memberships through the website.
- Unresponsive customer service: Many complaints about no response to emails or cancellation requests, and no phone support available.
- Unwanted charges: Instances of being charged for subscriptions or renewals not authorized by the user.
- Technical issues: Problems sending e-cards, bugs in products, and inaccessibility of purchased content.
- Refund denial: Requests for refunds often ignored or denied.
- Poor communication: Complaints about no contact information and no feedback on complaints or issues.
- Billing confusion: Issues with double charges and unclear billing practices.
- Product dissatisfaction: Some users feel the product quality has declined or is repetitive.
- Abusive business practices: Described as denying cancellation requests and ignoring customer complaints.
Jacquie Lawson subscriptions can be canceled at any time, but the exact process depends on how you subscribed. If you subscribed through their website, you can easily turn off automatic renewal in your account settings to avoid being charged again, and the membership will end after the current period. If you subscribed via the Apple App Store or Google Play Store, you must cancel through those platforms as Jacquie Lawson cannot do it for you. There are no contracts, lock-ins, or early cancellation fees, but be aware that immediate cancellation might require contacting their helpline. After cancellation, your account reverts to free membership with limited access.
Before cancelling your Jacquie Lawson membership, it's important to know that if you simply turn off the automatic renewal, your membership will expire at the end of the current period without further charges. Immediate cancellation can be done by contacting their helpline. If you subscribed through the app stores, you need to cancel via the Apple App Store or Google Play Store directly since Jacquie Lawson cannot cancel those subscriptions for you. Upon cancelling or not renewing, your account will revert to free membership status, allowing access to previously purchased products like Advent Calendars, order history tracking, and the ability to send a few selected ecards for free through the JL ecards app, but you will lose full access to the membership-exclusive ecards and features.
- Email address associated with the Jacquie Lawson account
- Password (to log in to manage membership online)
- Access to the Jacquie Lawson website or app
- Knowledge of how subscription was started (direct on website, Apple App Store, or Google Play Store)
- Ability to access "Manage Membership" section on the website (for web subscriptions)
- Apple ID or Google Play Store account access (for app subscriptions)
- Membership details (such as renewal date and auto-renewal status, visible in “Manage Membership”)
- Contact information for support if immediate cancellation is needed (help@jacquielawson.com)
We've actually written a step by step guide on how to get a refund from Jack Lawson. Check it out!
The Easiest Way to Cancel Jack Lawson
If you’re frustrated trying to cancel your subscription, membership, or bill from Jack Lawson—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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What Are Some Alternatives to Jack Lawson?
Jacquielawson.com charges could appear on your statement as: "jacquielawson.com ecards membership", "jacquielawson.com renewal", "Gift Memberships from jacquielawson.com", "Country Cottage expansion packs", "Advent Calendars from jacquielawson.com"
Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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