1 - Log in to your ClassPass account on the website.
2 - Click on your initial on the right-hand side of the page.
3 - Select Account from the dropdown menu.
4 - Click the blue Manage plan button.
5 - Scroll down to the bottom and click the Cancel my membership link.
6 - Follow the prompts to confirm your cancellation.
How to Cancel ClassPass on the ClassPass app
1 - Open the ClassPass app on your mobile device.
2 - Tap Profile on the bottom right.
3 - Select Account from the menu.
4 - Under Membership, select Manage plan.
5 - Scroll to the bottom and tap Cancel your membership.
6 - Follow the prompts to confirm your cancellation.
ClassPass is a membership service that lets you use credits to book fitness classes and wellness experiences at various studios around the world. You pick a monthly plan with a set number of credits, and then use those credits to reserve spots in classes like yoga, cycling, or even spa services. You get the flexibility to change or cancel your plan anytime, and you might see charges from ClassPass for your chosen subscription plan. It’s like having one membership for lots of different workout options in one place.
The cancellation process for ClassPass is straightforward and can be done via their website or app with clear steps provided. The process involves navigating to the account settings, managing the plan, and confirming cancellation, which is relatively easy for most users.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a ClassPass subscription.
How to Contact ClassPass
If you need assistance, here's how you can get in touch with ClassPass's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
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Loss if you keep paying
-$0
$800
$600
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Tips and Tricks for Getting a ClassPass Refund
Cancel directly through the app: Go to your account settings and hit "cancel membership" at the top to start the cancellation flow.
Timing matters: Cancel on the night before your trial or subscription renewal to potentially receive better offers or retain some credits.
Expect retention offers: ClassPass often presents discount options, free credits, or subscription downgrades to keep you subscribed.
Use credits before cancelling: Cancelled accounts often lose all remaining credits immediately, so use them up beforehand.
Language to use: Clearly state you want to cancel or pause your membership due to personal reasons or financial constraints; stay firm but polite.
Pause subscription option: Some users succeeded by asking to pause instead of cancelling, which preserves credits and locks in the rate temporarily.
Escalation path: If the app flow is unclear, use the help chat option though response times may be slow; insist on cancellation if you have already decided.
Regional differences: Offers and flexibility vary by region, with Europe users noting fewer discounts.
Check for personalized offers: Go through cancellation process fully to see what specific discounts or credits you may be offered.
Don’t cancel too early: Some users suggest waiting as long as possible before cancelling to maximize credit use and potential offers.
Why Do People Request Refunds from ClassPass
Unexpected membership cancellations initiated by ClassPass without customer consent.
Higher costs upon reactivation after cancellation.
Lack of refunds for unused credits after cancellation.
Loss of motivation to work out and feeling overwhelmed by too many class options.
Desire for workout consistency and focusing on one workout style rather than variety.
Stress and exhaustion leading to reduced workout frequency.
Late cancellation fees that are considered expensive and inflexible.
Strict 12-hour cancellation window regardless of studio policies or emergencies.
Indirect support of local businesses as ClassPass takes fees without benefiting studios as much.
Poor customer service experiences reported with handling cancellations and fees.
Limitations on attending the same studio multiple times, reducing consistency.
Cancellation fees retained by ClassPass instead of studios.
No flexibility for no-shows, still charging points without leniency.
Frustration with the booking system and penalties for late or last-minute cancellations.
ClassPass Refund Script
Script
Copy
Dear ClassPass, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About ClassPass
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ClassPass Refund Policy
ClassPass memberships automatically renew monthly but can be cancelled at any time via the website or app with no cancellation fee. Upon cancellation, membership access ends immediately and any unused credits, including rollovers, are forfeited. A confirmation email is sent after the cancellation is processed.
Get help with your refund
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The Easiest Way to Get a ClassPass Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from ClassPass—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
ClassPass allows you to cancel your subscription at any time before the next billing cycle to avoid further charges, but there are some important points to note. Cancellation means you typically keep access only until the end of your prepaid cycle unless you request an immediate refund, which is limited to within 5 days of the first payment or special circumstances like relocation. There are no long-term contracts or early cancellation fees, but you may lose credits upon cancellation and can be charged fees for late cancellations or no-shows on bookings. Also, canceling or modifying reservations must be done through ClassPass, not directly with venues, or you risk fees or account suspension.
Unexpected membership cancellations initiated by ClassPass without customer consent.
Higher costs upon reactivation after cancellation.
Lack of refunds for unused credits after cancellation.
Loss of motivation to work out and feeling overwhelmed by too many class options.
Desire for workout consistency and focusing on one workout style rather than variety.
Stress and exhaustion leading to reduced workout frequency.
Late cancellation fees that are considered expensive and inflexible.
Strict 12-hour cancellation window regardless of studio policies or emergencies.
Indirect support of local businesses as ClassPass takes fees without benefiting studios as much.
Poor customer service experiences reported with handling cancellations and fees.
Limitations on attending the same studio multiple times, reducing consistency.
Cancellation fees retained by ClassPass instead of studios.
No flexibility for no-shows, still charging points without leniency.
Frustration with the booking system and penalties for late or last-minute cancellations.
Before cancelling your ClassPass subscription, note that you will lose access to any unused credits, including rollover credits, which cannot be redeemed after cancellation. You will also lose access to all classes, content, and features available through the membership. There is no fee for cancelling, and cancellations can typically be done at any time, but cancellations are immediate and you cannot use any leftover credits once cancelled. Make sure to use any credits before you cancel if you want to avoid losing them.
ClassPass memberships automatically renew monthly but can be cancelled at any time via the website or app with no cancellation fee. Upon cancellation, membership access ends immediately and any unused credits, including rollovers, are forfeited. A confirmation email is sent after the cancellation is processed.
You do need to be logged into your ClassPass account to cancel your subscription, which means having your password is necessary. Cancellation is done through your account on the ClassPass website or app by navigating to your account and selecting the cancel membership option. If you need to reset your password, you can do so here: https://classpass.com/password/reset. There is no phone support for cancellation, and live chat support requires you to be logged in as well.
We've actually written a step by step guide on how to get a refund from ClassPass. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your ClassPass subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your ClassPass account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel ClassPass online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
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