Uber Eats is a food delivery service that lets you order meals from local restaurants right to your door. They offer a subscription called Uber One for $9.99/month, which gives you perks like no delivery fees on orders over a certain amount, discounts on food, and credits you can earn and use for rides or food orders. If you're seeing a charge from Uber Eats, it might be for this subscription or for food deliveries you ordered. You can cancel the subscription anytime through the app if you want to stop it.
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The cancellation process is straightforward and can be completed in a few clicks either through the app or a web browser. Clear instructions are provided on Uber's help page, and the user can cancel their Uber Pass quickly with minimal navigation.
Estimated Time
On average, it takes 10 minutes 00 10 minutes to cancel a Uber Eats subscription.
How to Cancel Uber Eats: Step by Step
If you purchased through the Uber Eats App:
- Go to Account.
- Tap Uber One.
- Scroll and tap Manage Membership.
- Select End Membership.
- Select Continue, then select End Membership to confirm cancellation.
If you purchased through the Web Browser:
- Open the Uber Eats website: https://www.ubereats.com/au/eats-pass.
- Sign in with your email and password.
- Return to the Uber Pass page.
- Click on Manage Membership.
- Select End Membership.
- Select Leave Uber Pass to confirm cancellation.
If you purchased an Uber Pass through the app:
- Tap the menu icon in the top left corner of your app.
- Tap Uber Pass.
- Tap Manage Membership.
- Tap End Membership.
- Tap Leave Uber Pass to confirm cancellation.
If you need assistance, here's how you can get in touch with Uber Eats's support team.
Tips and Tricks for Getting a Uber Eats Refund
- Cancel at least 48 hours before renewal to avoid automatic charges, as this is a common cutoff time mentioned.
- Change payment information (like card details) if cancellation requests are ignored to prevent unwanted charges.
- Use firm but polite language emphasizing long-term loyalty and frequent usage when escalating to customer support.
- Escalate persistently but remain calm; acknowledge customer service roles to keep interaction respectful.
- Request cancellation via app settings under Uber One or subscription management sections; if options disappear, escalate support contact.
- Document all communications and timing of interactions for possible reference in disputes.
- Try contacting support multiple times, preferably during business hours for quicker response, and ask directly for cancellation confirmation.
- If support delays or denies, insist on cancellation due to dissatisfaction or lack of service response as a negotiation tactic.
- Deleting the app or uninstalling does not cancel subscription; you must go through subscription management or support.
- Timing your cancellation right before renewal cutoff is key to avoid being charged for the next period.
Why Do People Request Refunds from Uber Eats
- Inflated restaurant prices on Uber Eats compared to actual menu prices.
- Higher overall costs due to menu markups plus added service fees, delivery fees, and tips.
- Lack of proper discounts for combo meals or promotions available in-person but missing on Uber Eats.
- Concerns about double dipping by restaurants and Uber on fees.
- Users want to stop using Uber Eats until fair pricing is offered equal to in-person deals.
- Cutting down on spending and saving money by cancelling subscriptions.
- Switching to a healthier diet and therefore not needing food delivery subscriptions.
- Deceptive advertising of savings by Uber One subscription (claimed savings not realized in practice).
- Billing issues such as charges occurring before free trials end.
- Difficulty canceling subscriptions, requiring navigation through many screens and steps.
- Use of dark patterns to encourage sign-ups but hinder cancellations.
- Forced retention tactics during cancellation like offers to pause membership or asking for cancellation reasons.
- Customer support unavailability or difficulty contacting support for cancellations.
- Users being charged while trying to cancel.
Uber Eats Refund Script
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Dear Uber Eats, Support,
I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter. I look forward to your prompt response.
Best regards,
Uber Eats Refund Policy
Uber Eats offers a subscription called Uber One that auto-renews monthly or annually. You can cancel your membership anytime in the Uber One section of the Uber app with no additional fees, but if you cancel less than 24 hours before the next renewal, you might see a charge that will be refunded automatically. Subscription fees are non-refundable once the billing cycle begins, and any Uber Cash or credits earned via the membership are revoked upon cancellation.
The Easiest Way to Get a Uber Eats Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Uber Eats—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Start reclaiming your money today with Chargeback
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Editorial Note: These articles reflect the opinions of Chargeback's writers. Everyone's situation is unique; therefore, it is important to conduct your own research and note that our self-help tools are not guaranteed to help with any specific problem.
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