The Ultimate Step by Step Guide to Cancelling an Uber Eats Subscription or Membership (ubereats.com)
By
Bella K.
|
Published
June 30, 2025
|
Updated
July 18, 2025
Uber Eats is a food delivery service that lets you order meals from local restaurants right to your door. They offer a subscription called Uber One for $9.99/month, which gives you perks like no delivery fees on orders over a certain amount, discounts on food, and credits you can earn and use for rides or food orders. If you're seeing a charge from Uber Eats, it might be for this subscription or for food deliveries you ordered. You can cancel the subscription anytime through the app if you want to stop it.
The cancellation process is straightforward and can be completed in a few clicks either through the app or a web browser. Clear instructions are provided on Uber's help page, and the user can cancel their Uber Pass quickly with minimal navigation.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Uber Eats subscription.
How to Cancel Uber Eats: Step by Step
If you purchased through the Uber Eats App:
Go to Account.
Tap Uber One.
Scroll and tap Manage Membership.
Select End Membership.
Select Continue, then select End Membership to confirm cancellation.
Cancel at least 48 hours before renewal to avoid automatic charges, as this is a common cutoff time mentioned.
Change payment information (like card details) if cancellation requests are ignored to prevent unwanted charges.
Use firm but polite language emphasizing long-term loyalty and frequent usage when escalating to customer support.
Escalate persistently but remain calm; acknowledge customer service roles to keep interaction respectful.
Request cancellation via app settings under Uber One or subscription management sections; if options disappear, escalate support contact.
Document all communications and timing of interactions for possible reference in disputes.
Try contacting support multiple times, preferably during business hours for quicker response, and ask directly for cancellation confirmation.
If support delays or denies, insist on cancellation due to dissatisfaction or lack of service response as a negotiation tactic.
Deleting the app or uninstalling does not cancel subscription; you must go through subscription management or support.
Timing your cancellation right before renewal cutoff is key to avoid being charged for the next period.
Why Do People Request Refunds from Uber Eats
Inflated restaurant prices on Uber Eats compared to actual menu prices.
Higher overall costs due to menu markups plus added service fees, delivery fees, and tips.
Lack of proper discounts for combo meals or promotions available in-person but missing on Uber Eats.
Concerns about double dipping by restaurants and Uber on fees.
Users want to stop using Uber Eats until fair pricing is offered equal to in-person deals.
Cutting down on spending and saving money by cancelling subscriptions.
Switching to a healthier diet and therefore not needing food delivery subscriptions.
Deceptive advertising of savings by Uber One subscription (claimed savings not realized in practice).
Billing issues such as charges occurring before free trials end.
Difficulty canceling subscriptions, requiring navigation through many screens and steps.
Use of dark patterns to encourage sign-ups but hinder cancellations.
Forced retention tactics during cancellation like offers to pause membership or asking for cancellation reasons.
Customer support unavailability or difficulty contacting support for cancellations.
Users being charged while trying to cancel.
Uber Eats Refund Script
Script
Copy
Dear Uber Eats, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
Uber Eats Refund Policy
Uber Eats offers a subscription called Uber One that auto-renews monthly or annually. You can cancel your membership anytime in the Uber One section of the Uber app with no additional fees, but if you cancel less than 24 hours before the next renewal, you might see a charge that will be refunded automatically. Subscription fees are non-refundable once the billing cycle begins, and any Uber Cash or credits earned via the membership are revoked upon cancellation.
The Easiest Way to Get a Uber Eats Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Uber Eats—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
Frequently Asked Questions
Uber Eats allows you to cancel your subscription or membership at any time, but you must do so at least 24 to 48 hours before your next billing cycle to avoid being charged for the next period. If you cancel less than 24 hours before renewal, you might still see a charge that could be automatically refunded, but there are no long-term contracts, lock-ins, or early cancellation fees. The key point is to be mindful of the cutoff time for cancellation to avoid unwanted charges.
Inflated restaurant prices on Uber Eats compared to actual menu prices.
Higher overall costs due to menu markups plus added service fees, delivery fees, and tips.
Lack of proper discounts for combo meals or promotions available in-person but missing on Uber Eats.
Concerns about double dipping by restaurants and Uber on fees.
Users want to stop using Uber Eats until fair pricing is offered equal to in-person deals.
Cutting down on spending and saving money by cancelling subscriptions.
Switching to a healthier diet and therefore not needing food delivery subscriptions.
Deceptive advertising of savings by Uber One subscription (claimed savings not realized in practice).
Billing issues such as charges occurring before free trials end.
Difficulty canceling subscriptions, requiring navigation through many screens and steps.
Use of dark patterns to encourage sign-ups but hinder cancellations.
Forced retention tactics during cancellation like offers to pause membership or asking for cancellation reasons.
Customer support unavailability or difficulty contacting support for cancellations.
Users being charged while trying to cancel.
Email address and password to sign into your Uber Eats account
Access to the Uber app or website
Navigate to Membership or Subscription section (e.g., Uber One or Uber Pass)
Ability to select Manage Membership and choose End or Cancel Membership
Follow all on-screen confirmation prompts (some may include an optional reason for cancellation)
Cancel at least 24-48 hours before renewal date to avoid next billing cycle
For refund requests: must meet eligibility criteria (e.g., cancel within 30 days for annual, no benefits used)
Contact support through the app or help page if unable to cancel through the standard process
Before cancelling your Uber Eats or Uber One subscription, know that you must cancel at least 24 to 48 hours before your next billing cycle to avoid being charged for the next period. Once cancelled, you will lose access to benefits such as discounted delivery fees, special promotions, and any other perks included in the membership. The subscription fee is non-refundable once charged, so timing your cancellation is crucial. You will need to manage and cancel the membership through the Uber Eats app or website under the 'Uber Pass' or 'Uber One' section.
Uber Eats offers a subscription called Uber One that auto-renews monthly or annually. You can cancel your membership anytime in the Uber One section of the Uber app with no additional fees, but if you cancel less than 24 hours before the next renewal, you might see a charge that will be refunded automatically. Subscription fees are non-refundable once the billing cycle begins, and any Uber Cash or credits earned via the membership are revoked upon cancellation.
To cancel your Uber Eats subscription, you generally need to be logged into your account, which requires your password. Uber does not offer phone or unauthenticated chat support for cancellation, so access to your account is necessary. If you've forgotten your password, you can reset it quickly by requesting a reset link here: https://account.uber.com/security. This way, you can regain access and proceed with canceling your subscription yourself.
We've actually written a step by step guide on how to get a refund from Uber Eats. Check it out!
The cancellation process typically takes about 3 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Uber Eats subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Uber Eats account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Uber Eats online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
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vary depending on specific circumstances.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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