2 - Choose Sign In at the top of the page. If you don't see Sign In, skip this step.
3 - Tap or click the My Account icon.
4 - Choose Settings.
5 - Scroll to Subscriptions and choose Manage.
6 - Choose Cancel Subscription.
How to Cancel Apple Music on the Apple Music app on Android
1 - Open the Apple Music app on your Android device.
2 - Tap the Account icon.
3 - Select Manage Subscription.
4 - Tap Cancel Subscription.
How to Cancel Apple Music on iTunes
1 - Open iTunes on your computer.
2 - Select your account name at the top of the window, then click View My Account.
3 - Scroll to the Settings section and click Manage next to Subscriptions.
4 - Find Apple Music in the list and click Edit.
5 - Click Cancel Subscription.
How to Cancel Apple Music on Google Play
1 - Open Google Play on your Android device.
2 - Tap the Menu icon.
3 - Select Subscriptions.
4 - Find the Apple Music subscription and tap Cancel Subscription.
Apple Music is a music streaming service that lets you listen to millions of songs, watch music videos, and enjoy live performances. When you subscribe to Apple Music, you get full access to the entire music catalog and features like personalized recommendations and syncing your music library across all your devices. The subscription is billed regularly, and the charges appear under Apple Music or Apple Inc. on your payment method. If you're seeing a bill from them, it's likely for your ongoing subscription that gives you unlimited access to music and playlists.
Canceling an Apple Music subscription is relatively straightforward and can be done easily through the App Store or Apple Music settings on iPhone, iPad, Mac, or via the music.apple.com website. The steps are clearly laid out by Apple support, requiring just a few clicks, making the process user-friendly and quick.
Estimated Time
On average, it takes 10 minutes0010 minutes to cancel a Apple Music subscription.
How to Contact Apple Music
If you need assistance, here's how you can get in touch with Apple Music's support team.
Savings over 5 years from cancelling your $15/month subscription
Savings by cancelling
$0
vs
Loss if you keep paying
-$0
$800
$600
$400
$200
$0
Years
Tips and Tricks for Getting a Apple Music Refund
Cancel through Settings: Go to Settings > Apple ID > Subscriptions > Apple Music and select Cancel Subscription.
If it doesn't show canceled: Try again later; sometimes the UI lags or doesn't update immediately.
Call Apple Support: Directly calling Apple can help, as they may manually cancel or explain issues.
Cancel during free trial: Be aware the app may still show subscription as active after canceling—check account status online.
Check connectivity: Ensure stable WiFi or restart device if cancellation option isn't appearing.
Don't mess with settings hoping for free access: Some users warned against trying to exploit glitches as it rarely works long term.
Subscription remains active until period end: After canceling, you can still use Apple Music until the subscription expires; no further charges occur.
Be clear in communication: When contacting support, be firm about wanting to stop all charges and confirm cancellation completion.
Escalate if needed: If initial support staff can't help, request escalation or ask to speak to retention team.
Timing matters: Cancel a day or two before the renewal date to avoid accidental new billing.
Why Do People Request Refunds from Apple Music
Bugs and technical issues: Tracks randomly downloaded, service not remembering liked songs, saved albums disappearing.
Confusing user experience: Difficult navigation in Apple Music and iTunes, unintuitive design and too many steps to perform actions.
Lack of features compared to competitors: No collaborative playlists, no messaging between users, lack of notifications for new music from followed artists, no lyrics display.
Limited music discovery and curation: Poor algorithmic recommendations, curated playlists skewed towards specific genres some users dislike.
Cost concerns: Monthly fees considered high by some users compared to value received or compared to alternatives like Spotify.
Loss of music access after cancellation: Users lose access to downloaded offline tracks and Apple Music playlists immediately after cancelling subscription.
Data/library management concerns: Fear of losing previously owned music after cancellation, complications with syncing and matching services causing data loss or DRM issues.
Preference for other services: Users switching back to Spotify or other streaming services due to better features or experience.
Apple Music Refund Script
Script
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Dear Apple Music, Support, I hope this message finds you well. I am writing to request a refund due to a billing issue that arose recently. I noticed an accidental charge on my account that I do not recognize, and I believe it may have been a mistake. I would greatly appreciate your assistance in processing this refund at your earliest convenience. Thank you for your attention to this matter. I look forward to your prompt response. Best regards,
What People Say About Apple Music
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Apple Music Refund Policy
Apple Music subscriptions can be canceled through the Apple Music or Apple TV app on Windows, iPhone/iPad settings, Mac App Store, or account.apple.com, depending on the device. Cancellations must be done at least 24 hours before a free or discounted trial ends to avoid auto-renewal. Subscriptions billed by third parties (like Google Play) must be canceled directly through the billing company, and family member subscriptions require cancellation from that member's Apple Account.
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The Easiest Way to Get a Apple Music Refund
If you’re frustrated trying to cancel your subscription, membership, or bill from Apple Music—or if you didn’t even realize you were being charged—Chargeback can help. Chargeback is a personal subscription manager that automatically detects hidden, recurring charges like Netflix, Hulu, and hundreds of others. With one click, we can cancel unwanted subscriptions, flag suspicious billing, and even initiate refund requests on your behalf. No more waiting on hold or navigating confusing help pages. Just connect your bank or email account, and we’ll take care of the rest.
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Frequently Asked Questions
Apple Music allows you to cancel your subscription at any time without early-cancellation fees or lock-in contracts. However, if you have a free or discounted trial, you need to cancel at least 24 hours before the trial ends to avoid being charged for the renewal. Be aware that once canceled, your subscription will continue to the end of the current billing period, and you won't be able to cancel a family member's subscription.
Bugs and technical issues: Tracks randomly downloaded, service not remembering liked songs, saved albums disappearing.
Confusing user experience: Difficult navigation in Apple Music and iTunes, unintuitive design and too many steps to perform actions.
Lack of features compared to competitors: No collaborative playlists, no messaging between users, lack of notifications for new music from followed artists, no lyrics display.
Limited music discovery and curation: Poor algorithmic recommendations, curated playlists skewed towards specific genres some users dislike.
Cost concerns: Monthly fees considered high by some users compared to value received or compared to alternatives like Spotify.
Loss of music access after cancellation: Users lose access to downloaded offline tracks and Apple Music playlists immediately after cancelling subscription.
Data/library management concerns: Fear of losing previously owned music after cancellation, complications with syncing and matching services causing data loss or DRM issues.
Preference for other services: Users switching back to Spotify or other streaming services due to better features or experience.
Apple ID email address and password for signing in
Access to the device or browser where you can log in to music.apple.com
Knowledge of which Apple ID was used for the subscription (helpful if you have more than one Apple Account)
Active internet connection to access your account online
Ability to receive verification codes if two-factor authentication is enabled on your Apple Account
Access to the Subscriptions settings in your account after signing in
Awareness of cancellation timing (e.g., cancel at least 24 hours before the next billing cycle to avoid being charged again)
Access to email receipts or invoices from Apple if you need to verify the correct account
Before canceling your Apple Music subscription, know that you will lose access to the entire Apple Music streaming catalog, meaning you won't be able to play any songs, albums, or playlists acquired through the service. Offline listening tracks downloaded from Apple Music will become inaccessible without an active subscription. However, any music you purchased outside of Apple Music remains accessible. Your playlists and liked songs will be saved and appear if you resubscribe, but while canceled, you won't be able to stream or download from the service.
Apple Music subscriptions can be canceled through the Apple Music or Apple TV app on Windows, iPhone/iPad settings, Mac App Store, or account.apple.com, depending on the device. Cancellations must be done at least 24 hours before a free or discounted trial ends to avoid auto-renewal. Subscriptions billed by third parties (like Google Play) must be canceled directly through the billing company, and family member subscriptions require cancellation from that member's Apple Account.
To cancel your Apple Music subscription, you typically need to sign in to your account at music.apple.com. This means you will need your Apple ID password to access your subscription settings and cancel it. If you have forgotten your password, you can reset it here: https://iforgot.apple.com. There is no alternative phone or unauthenticated chat support for cancelling the subscription without signing in.
We've actually written a step by step guide on how to get a refund from Apple Music. Check it out!
The cancellation process typically takes about 10 minutes to complete. However, the actual time may vary depending on your account settings and whether you need to contact customer service. Most cancellations are processed immediately, but some may take up to 24 hours to take effect.
After canceling your Apple Music subscription, you'll typically have access to the service until the end of your current billing period. You won't be charged for the next billing cycle, and your account will be deactivated once the current period ends. Make sure to download any important data before cancellation.
Yes, you can usually reactivate your Apple Music account by logging back into your account and resubscribing. However, you may need to go through the sign-up process again and provide payment information. Some services may offer special reactivation deals for returning customers.
If you're unable to cancel Apple Music online, contact their customer service directly using the phone number, email, or website provided above. You can also use our refund script to help you communicate effectively with their support team. In some cases, you may need to provide additional verification or documentation.
Editorial Note: The content on this site is provided for general informational purposes only and reflects the independent research, opinions, and editorial judgment of Chargeback's team. While we strive to ensure accuracy and relevance, the information may contain errors, omissions, or become outdated. Nothing on this site constitutes legal, financial, or professional advice, and we do not guarantee the effectiveness or outcome of any guidance provided. Individual results may
vary depending on specific circumstances.
Chargeback is not affiliated with, endorsed by, or sponsored by any of the companies, brands, or services mentioned on this site. All trademarks, service marks, and logos are the property of their respective owners and are used here solely for identification and informational purposes, consistent with principles of fair use.
Use of our site and tools does not create a professional or client relationship and does not guarantee any particular result. We encourage users to do their own research and consult with qualified professionals when making decisions.
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¹ Total savings is calculated based on internal annualized estimates of
savings for customers. ² Average requests times may vary depending on volume of requests
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